字节跳动海外GTM交易管理经理-飞书 Global GTM Deal Management Specialist-Lark

任职要求

1、本科及以上学历，经济学、金融学、会计学或其他相关分析能力专业；
2、至少3年以上销售运营/合同管理/折扣管理等相关工作经验，有IT或SaaS行业经验者优先；
3、能在多任务处理时高度关注细节；具备强大的问题解决能力和敏捷的思维；具备出色的沟通能力，能与跨职能团队建立良好关系，并为销售团队提供支持和建议；
4、具备较好的抗压性；
5、熟练掌握Salesforce系统（会CPQ更佳）；
6、英语和普通话听说书写流畅，会日语者更佳；有跨地区/时区工作经验者更佳。

1.Bachelor’s degree in Economics, Finance, Accounting or other related analytical competency;
2.Min. 3 years of proven experience in Sales Operations, Deal Desk, Contract Management or related;Experience working in a SaaS or high-tech company is highly preferred; 
3.Strong attention to detail while multitasking; Strong problem solving capabilities and agile mindset;Strong communications to develop rapport with cross-functional teams and enable and advise sales teams;
4.Ability to work in a fast-paced, high-pressure environment;
5.High proficiency in Salesforce(CPQ a plus)；
6.Fluency in English is mandatory (Japanese a plus)；past working experience across different regions/timezones is a plus.

工作职责

1、负责并主导全球市场（包括东南亚、日本、北美和欧洲）从销售机会到现金回款流程的运营支持工作（包括但不限于报价审批、合同管理、含试用和赠送的交易架构设计、服务激活、订单录入/取消等），以提升并最大化销售速度；
2、确保所有内部系统的数据准确性和合规性，对销售报价、订单、发票等进行核实；
3、为销售团队提供日常支持，处理咨询、解决问题，并就流程和使用情况建立定期沟通机制；
4、对交易场景进行量化分析，针对复杂交易权衡客户需求和飞书政策，提供最佳处理建议；
5、主动与运营、财务、法务、税务和系统团队协作，简化并改进业务实践，包括工具、模板、流程和服务级别协议（SLA），以提高交易处理团队的效率；
6、为销售及其他相关利益方提供定价、报价、客户接入流程和最佳实践等方面的培训和建议。 

1.Drive and own operational support for Opportunity to Cash sales processes for global markets across South-East Asia, Japan, North America and Europe (including but not limited to quote approvals, contract management, deal structure with trial & gift, service activation, booking/debooking) to improve and maximize sales velocity;
2.Ensure data accuracy and compliance across all internal systems, which requires verification on sales quotations, order forms, invoices, etc;
3.Provide daily support to sales teams to handle inquiries, troubleshoot problems, and set up regular communications on processes and usage;
4.Quantitatively analyzes deal scenarios to advise on the best approach weighing customer needs and Lark's policy for complicated deals;
5.Proactively collaborate with Operations, Finance, Legal, Tax and System teams to streamline and improve business practices, including tools, templates, processes and SLAs, to increase the efficiency of the Deal Desk team;
6.Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices.