高德地图高德销服科技-销售运营（for 交易）-杭州

1.产品重塑与PMF验证 (Re-design & PMF):诊断现有产品问题，重点关注入驻体验、运营效率、交易合规、营销获客等环节。重新设计 商家端核心产品线，包括但不限于：商家运营工作台、询盘管理/报价系统、内容营销工具、数据分析及报表等，以匹配欧洲商家的精细化、高合规性和效率优先的诉求。负责在欧洲市场开展PMF验证，通过快速迭代和指标跟踪，确保新产品体系能有效服务欧洲高价值商家。 2.本土化与差异化定制 (Localization & Customization):深挖欧洲商家（特别是中小企业和品牌商）在多渠道管理、本地物流/仓储、税务合规、支付习惯、客户服务等方面的特殊需求，并转化为具体的产品功能。确保所有产品设计严格遵守欧洲本土的商业规范和法律法规。 3.AI与技术整合 (AI & Technology Leverage):主导 AI 技术在商家产品中的应用，例如：利用 AI 赋能的智能报价、多语言内容生成、商家信用/资质评估、以及客户管理（ CRM ）集成等，提升欧洲商家的运营效率和获客转化率。高效整合 Alibaba.com 国际站现有成熟的后端能力，并进行必要的二次开发和接口定制，服务欧洲前台产品。 4.跨职能协作与团队管理 (Leadership & Collaboration):作为商家端产品的关键对外接口，与欧洲本地的运营、销售、法务团队紧密协作，协调国内中台技术产品等资源共同解决本地问题。招聘和指导一支具有全球视野和本土执行力的产品经理团队。 1. Product Re-design and PMF Validation ：Diagnose issues in the current product, with a focus on areas such as onboarding experience, operational efficiency, transaction compliance, and marketing/customer acquisition.Re-design the core seller-side product line, including but not limited to: the Seller Operations Workbench, Inquiry Management/Quotation System, Content Marketing Tools, Data Analytics, and Reporting, to match the European sellers' demands for precision, high compliance, and efficiency.Lead the Product-Market Fit (PMF) validation in the European market, ensuring the new product ecosystem effectively serves high-value European merchants through rapid iteration and metric tracking. 2. Localization and Differentiated Customization：Deeply investigate the specific needs of European merchants (especially SMEs and brand owners) in areas like multi-channel management, local logistics/warehousing, tax compliance, payment habits, and customer service, and translate these into concrete product features.Ensure all product designs strictly adhere to European local business norms and legal regulations. 3. AI and Technology Leverage：Spearhead the application of AI technology in seller products, such as AI-powered intelligent quotation, multi-lingual content generation, seller credit/qualification assessment, and Customer Relationship Management integration, to enhance European sellers' operational efficiency and customer acquisition conversion rate.Efficiently integrate the existing mature backend capabilities of Alibaba.com, performing necessary secondary development and interface customization to support the European front-end products. 4. Leadership and Cross-Functional Collaboration ：Act as the key external interface for seller-side products, collaborating closely with local European Operations, Sales, and Legal teams, and coordinating domestic resources such as central platform technology and product teams to jointly resolve local issues.Recruit and mentor a product management team that possesses global vision and local execution capabilities.

1、负责并主导全球市场（包括东南亚、日本、北美和欧洲）从销售机会到现金回款流程的运营支持工作（包括但不限于报价审批、合同管理、含试用和赠送的交易架构设计、服务激活、订单录入/取消等），以提升并最大化销售速度； 2、确保所有内部系统的数据准确性和合规性，对销售报价、订单、发票等进行核实； 3、为销售团队提供日常支持，处理咨询、解决问题，并就流程和使用情况建立定期沟通机制； 4、对交易场景进行量化分析，针对复杂交易权衡客户需求和飞书政策，提供最佳处理建议； 5、主动与运营、财务、法务、税务和系统团队协作，简化并改进业务实践，包括工具、模板、流程和服务级别协议（SLA），以提高交易处理团队的效率； 6、为销售及其他相关利益方提供定价、报价、客户接入流程和最佳实践等方面的培训和建议。 1.Drive and own operational support for Opportunity to Cash sales processes for global markets across South-East Asia, Japan, North America and Europe (including but not limited to quote approvals, contract management, deal structure with trial & gift, service activation, booking/debooking) to improve and maximize sales velocity; 2.Ensure data accuracy and compliance across all internal systems, which requires verification on sales quotations, order forms, invoices, etc; 3.Provide daily support to sales teams to handle inquiries, troubleshoot problems, and set up regular communications on processes and usage; 4.Quantitatively analyzes deal scenarios to advise on the best approach weighing customer needs and Lark's policy for complicated deals; 5.Proactively collaborate with Operations, Finance, Legal, Tax and System teams to streamline and improve business practices, including tools, templates, processes and SLAs, to increase the efficiency of the Deal Desk team; 6.Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices.

1、负责制定并执行针对中国台湾市场的交易策略，提升买家和卖家的交易体验。 2、深入理解台湾可交易品行业动态，分析市场趋势，制定并实施有效的行业运营计划。 3、协调资源，推动交易流程优化，确保交易安全与效率，提升用户满意度。 4、与商家合作，提供运营支持，协助商家提升销售业绩，推动行业健康发展。 5、监控并分析业务数据，及时调整运营策略，以实现交易量和用户增长目标。 1、Responsible for developing and executing trading strategies for the Taiwan market, enhancing trading experiences for both buyers and sellers. 2、Deeply understand the dynamics of Taiwan's trading product industry, analyze market trends, and formulate and implement effective industry operation plans. 3、Coordinate resources to optimize trading processes, ensuring transaction security and efficiency, and improving customer satisfaction. 4、Collaborate with merchants, providing operational support to help them improve sales performance and promote the healthy development of the industry. 5、Monitor and analyze business data, adjusting operational strategies in a timely manner

我们正在寻找一位经验丰富、注重细节的交易与运营专业人才。您将成为连接投资、产品和市场客户的关键枢纽，负责管理和优化交易类产品的日常运营流程，确保交易执行的准确性、风险控制的有效性以及资金运用的高效性。 We are seeking an experienced and detail-oriented Trading and Operations professional to join our team. You will act as a critical hub connecting our investment, product, and GTM teams. This role is responsible for managing and optimizing the daily operational processes, ensuring the accuracy of trade execution, the effectiveness of risk control, and the efficiency of fund utilization. 1. 负责执行各类资产的交易指令，确保交易的及时性和准确性。监控交易流程，发现、解决交易过程中出现的异常问题； 2. 每日监控、管理、核对头寸，进行估值和盈亏分析。执行风险控制措施，监控各项风险指标（如市场风险、信用风险、流动性风险），并撰写风险报告； 3. 负责账户的资金调配、清算和结算工作，确保资金流转顺畅。进行现金流预测，管理产品的流动性，满足申购、赎回及投资需求； 4. 与产品设计部门紧密合作，参与新产品的设计与论证，提供运营角度的专业建议。配合前线销售部门，解答关于产品运作、持仓和业绩表现的问询，提供数据支持； 5. 持续评估和优化中台操作流程，引入新的工具和技术，提升自动化水平和运营效率。 1. Execute trading for various asset classes (e.g., stocks, bonds, derivatives), ensuring timeliness and accuracy. Monitor the entire trade lifecycle and resolve any exceptions or issues that arise； 2. Conduct daily monitoring and management of portfolio positions, including position reconciliation, valuation, and P&L analysis. Implement risk control measures, monitor key risk indicators (e.g., market risk, credit risk, liquidity risk), and prepare risk reports； 3. Manage account cash allocation, clearing, and settlement to ensure smooth cash flow. Forecast cash flows and manage product liquidity to meet subscription, redemption, and investment needs； 4. Work closely with the product design team, participating in new product development and providing professional input from an operational perspective. Support the front-line sales team by answering inquiries and providing data related to product operations, holdings, and performance； 5. Continuously evaluate and optimize middle-office operational flows, introducing new tools and technologies to enhance automation and efficiency.