高德地图高德销服科技-销售运营（for 交易）-杭州

1.产品重塑与PMF验证 (Re-design & PMF):诊断现有产品问题，重点关注入驻体验、运营效率、交易合规、营销获客等环节。重新设计 商家端核心产品线，包括但不限于：商家运营工作台、询盘管理/报价系统、内容营销工具、数据分析及报表等，以匹配欧洲商家的精细化、高合规性和效率优先的诉求。负责在欧洲市场开展PMF验证，通过快速迭代和指标跟踪，确保新产品体系能有效服务欧洲高价值商家。 2.本土化与差异化定制 (Localization & Customization):深挖欧洲商家（特别是中小企业和品牌商）在多渠道管理、本地物流/仓储、税务合规、支付习惯、客户服务等方面的特殊需求，并转化为具体的产品功能。确保所有产品设计严格遵守欧洲本土的商业规范和法律法规。 3.AI与技术整合 (AI & Technology Leverage):主导 AI 技术在商家产品中的应用，例如：利用 AI 赋能的智能报价、多语言内容生成、商家信用/资质评估、以及客户管理（ CRM ）集成等，提升欧洲商家的运营效率和获客转化率。高效整合 Alibaba.com 国际站现有成熟的后端能力，并进行必要的二次开发和接口定制，服务欧洲前台产品。 4.跨职能协作与团队管理 (Leadership & Collaboration):作为商家端产品的关键对外接口，与欧洲本地的运营、销售、法务团队紧密协作，协调国内中台技术产品等资源共同解决本地问题。招聘和指导一支具有全球视野和本土执行力的产品经理团队。 1. Product Re-design and PMF Validation ：Diagnose issues in the current product, with a focus on areas such as onboarding experience, operational efficiency, transaction compliance, and marketing/customer acquisition.Re-design the core seller-side product line, including but not limited to: the Seller Operations Workbench, Inquiry Management/Quotation System, Content Marketing Tools, Data Analytics, and Reporting, to match the European sellers' demands for precision, high compliance, and efficiency.Lead the Product-Market Fit (PMF) validation in the European market, ensuring the new product ecosystem effectively serves high-value European merchants through rapid iteration and metric tracking. 2. Localization and Differentiated Customization：Deeply investigate the specific needs of European merchants (especially SMEs and brand owners) in areas like multi-channel management, local logistics/warehousing, tax compliance, payment habits, and customer service, and translate these into concrete product features.Ensure all product designs strictly adhere to European local business norms and legal regulations. 3. AI and Technology Leverage：Spearhead the application of AI technology in seller products, such as AI-powered intelligent quotation, multi-lingual content generation, seller credit/qualification assessment, and Customer Relationship Management integration, to enhance European sellers' operational efficiency and customer acquisition conversion rate.Efficiently integrate the existing mature backend capabilities of Alibaba.com, performing necessary secondary development and interface customization to support the European front-end products. 4. Leadership and Cross-Functional Collaboration ：Act as the key external interface for seller-side products, collaborating closely with local European Operations, Sales, and Legal teams, and coordinating domestic resources such as central platform technology and product teams to jointly resolve local issues.Recruit and mentor a product management team that possesses global vision and local execution capabilities.

1、负责并主导全球市场（包括东南亚、日本、北美和欧洲）从销售机会到现金回款流程的运营支持工作（包括但不限于报价审批、合同管理、含试用和赠送的交易架构设计、服务激活、订单录入/取消等），以提升并最大化销售速度； 2、确保所有内部系统的数据准确性和合规性，对销售报价、订单、发票等进行核实； 3、为销售团队提供日常支持，处理咨询、解决问题，并就流程和使用情况建立定期沟通机制； 4、对交易场景进行量化分析，针对复杂交易权衡客户需求和飞书政策，提供最佳处理建议； 5、主动与运营、财务、法务、税务和系统团队协作，简化并改进业务实践，包括工具、模板、流程和服务级别协议（SLA），以提高交易处理团队的效率； 6、为销售及其他相关利益方提供定价、报价、客户接入流程和最佳实践等方面的培训和建议。 1.Drive and own operational support for Opportunity to Cash sales processes for global markets across South-East Asia, Japan, North America and Europe (including but not limited to quote approvals, contract management, deal structure with trial & gift, service activation, booking/debooking) to improve and maximize sales velocity; 2.Ensure data accuracy and compliance across all internal systems, which requires verification on sales quotations, order forms, invoices, etc; 3.Provide daily support to sales teams to handle inquiries, troubleshoot problems, and set up regular communications on processes and usage; 4.Quantitatively analyzes deal scenarios to advise on the best approach weighing customer needs and Lark's policy for complicated deals; 5.Proactively collaborate with Operations, Finance, Legal, Tax and System teams to streamline and improve business practices, including tools, templates, processes and SLAs, to increase the efficiency of the Deal Desk team; 6.Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices.

1. Work on the end-to-end process for standard and bespoke OTC derivatives, from origination and design to pricing and execution. Collaborate with internal and external partners to develop solutions for target clients； 参与标准化及定制化场外衍生品的全流程工作，包括发起、设计、定价与执行。协同内外部合作伙伴，为目标客户定制解决方案； 2. Collaborate with the GTM team to present product ideas and solutions, discuss trade structure, and drive commercial opportunities. Support trading execution； 与销售团队紧密合作，从产品角度为客户提供交易解决方案、讨论交易构想，并推动业务落地。全流程协助交易落地； 3. Partner with execution to understand the commercial objectives and risk-reward profile, assessing the viability and optimise P&L； 与执行团队协作，理解账目的商业目标及每笔交易的风险回报，评估其商业可行性，以实现公司损益的最大化； 4. Coordinate with cross-functional teams to (1) develop viable transaction structures, (2) ensure regulatory and internal policy compliance, and (3) secure seamless trade execution； 与跨职能团队协调，以（1）设计可行的交易结构，（2）确保符合法规及公司内部政策，并（3）保障交易顺利执行； 5. Collaborate with Execution, Operations, and Product team to support trade lifecycle management for structured products, enhancing system capabilities and operational workflows； 与交易、运营和信息技术团队协作，为结构化产品提供存续期管理支持，以提升系统能力与运营工作流程； 6. Work with other business units across the firm to identify and execute on cross-selling opportunities. 与公司内部其他业务部门积极合作，识别并把握交叉销售的机会。

1.了解美食休娱行业商户需求及销售作业流程，结合业务策略，制定策略及玩法，并推动业务策略落地，对关键指标进行监控和复盘，开展销售资源精细化运营； 2.通过市场洞察，数据分析等方式，制定和优化策略、方案，及时发现和定位业务问题，预警风险，并提供解决方案建议，提升各环节转化率，促进业务目标达成 3.专项推进：依据业务发展需求，制定行业专项，有效协同产品、数据、中台、销售、商家运维等各部门，完成专项策略、产品/工具/机制等专项共建和执行，达成专项目标；