友邦保险Sr. Manager, Service Excellence, HRSSO

工作描述

Employee Services Lead – Service Excellence plays a pivotal role in supporting the entire employee lifecycle, from onboarding to offboarding. This position ensures the seamless execution of HR processes and services, particularly in employee lifecycle management. 
The role will support the continuous improvement and evolution of Employee Services, with a focus on service quality, employee experience, process effectiveness and operational efficiency.
The role will work closely with HRSSO head and relevant HR stakeholders to identify opportunities to simplify processes, improve service delivery, make better use of existing HR systems and enhance the overall employee experience.
The role will also contribute to the ongoing development of a more efficient, consistent and scalable Employee Services model.

Roles and Responsibilities：

Employee Services Excellence
• Identify opportunities to improve the quality, efficiency and consistency of Employee Services.
• Review employee service journeys and identify pain points and improvement opportunities.
• Support initiatives to enhance employee experience and service accessibility.
• Monitor service trends and identify recurring issues requiring process or service improvements.

Process Improvement
• Review existing Employee Services processes and identify opportunities for simplification, standardization and efficiency improvement.
• Work with relevant stakeholders to improve end-to-end employee service processes.
• Support the design and implementation of practical process improvements.
• Promote a continuous improvement mindset within th…