阿里巴巴Alibaba.com-Business Integration Manager-Western Europe
任职要求
● University degree in Business, International Management, or a comparable field. ● Fluent language skills in Chinese (Mandarin) and German, English is a plus. ● Strong intercultural communication skills and ability to bridge diffe…
工作职责
About the Role As Business Integration Manager, you will report directly to the Senior Director for Germany & France. In this role, you will provide strategic and operational support in the collaboration with our Chinese headquarters and in key corporate projects across Western Europe. You will not be leading integration or acting as the primary interface yourself, but rather ensuring that the Senior Director is supported with the right information, communication, and project coordination. Responsibilities ● Support the Senior Director in daily collaboration and communication with colleagues at our Chinese headquarters. ● Translate and interpret (linguistically and culturally) to ensure mutual understanding and smooth coordination between the European organization and HQ. ● Assist the Senior Director in preparing and aligning suitable product solutions for the Western European market. ● Provide support in the integration process of Visable, including preparation of analyses, project documents, and follow-ups. ● Develop presentations, summaries, and decision-support materials for management. ● Ensure alignment of key stakeholders in Europe and China through preparation and structured follow-up of meetings and initiatives.
About the Role We’re looking for an Account Manager to support Alibaba.com’s Mexico market. This role focuses on optimizing merchant performance, enhancing transaction conversion, and driving business growth through scalable operations, data insights, and cross-functional collaboration. Key Responsibilities Merchant Growth & Conversion: Design and optimize service delivery systems that enhance product operations, lead generation, and transaction conversion for new merchants on Alibaba.com, continuously improving customer success and overall transaction volume. KA Merchant Retention: Plan and execute local merchant training programs and events to drive scalable engagement and achieve key growth metrics for key accounts (KAs). Operational Enablement: Leverage data insights, customer case studies, and resource integration to support frontline sales and service teams, improving their capability to serve local merchants effectively. Product Feedback & Optimization: Identify pain points and opportunities in the merchant journey on Alibaba.com and provide actionable feedback for product improvement.
Join a dynamic team of designers, content strategists, and user researchers working on Alibaba’s global B2B e-commerce platform, Alibaba.com. We collaborate closely with product and business teams to create a top-tier online marketplace for businesses in regions like North America, Europe, and Southeast Asia. Alibaba.com is the original business of Alibaba Group, launched in 1999, and we’re focused on continuously improving it to better serve our global customers. As a Senior UX Researcher, you will be responsible for creating, driving, and implementing research plans to discover actionable insights for creating the user experience for web-based applications and mobile devices. You will deliver the right user insights at the right time, helping project team to create digital products that are good for users and good for business. You will use your deep understanding of the methods and best practices of user research to experiment with mixed methods research to generate unique user insights and drive product innovation. You will mentor junior team mates to deliver high-quality outputs while working effectively on managing stakeholders, overlapping projects, and competing priorities. Responsibilities: • Drive ideas to improve products and services through research-driven insights and recommendations. • Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representative participant profiles, and efficient recruiting strategies. • Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data, and collaborate with teams to translate insights into product and business impact. • Present your work at research critique sessions to collect constructive feedback from the team and leadership. • Collaborate with designers, engineers, and product managers throughout the research, design, and product development processes. • Organize post-mortem reviews of your projects with collaborating teams, reflect on outcomes, and proactively suggest improvements. • Through knowledge sharing, leading by example, and constant learning, contribute to the team’s professional growth and development. • Constantly learn and implement AI in the workflow to enhance research efficiency, and proactively identify and suggest new tools for the team. • Effectively identify and implement new ways to conduct research, grow the team’s influence, and create impact.
1.产品重塑与PMF验证 (Re-design & PMF):诊断现有产品问题，重点关注入驻体验、运营效率、交易合规、营销获客等环节。重新设计 商家端核心产品线，包括但不限于：商家运营工作台、询盘管理/报价系统、内容营销工具、数据分析及报表等，以匹配欧洲商家的精细化、高合规性和效率优先的诉求。负责在欧洲市场开展PMF验证，通过快速迭代和指标跟踪，确保新产品体系能有效服务欧洲高价值商家。 2.本土化与差异化定制 (Localization & Customization):深挖欧洲商家（特别是中小企业和品牌商）在多渠道管理、本地物流/仓储、税务合规、支付习惯、客户服务等方面的特殊需求，并转化为具体的产品功能。确保所有产品设计严格遵守欧洲本土的商业规范和法律法规。 3.AI与技术整合 (AI & Technology Leverage):主导 AI 技术在商家产品中的应用，例如：利用 AI 赋能的智能报价、多语言内容生成、商家信用/资质评估、以及客户管理（ CRM ）集成等，提升欧洲商家的运营效率和获客转化率。高效整合 Alibaba.com 国际站现有成熟的后端能力，并进行必要的二次开发和接口定制，服务欧洲前台产品。 4.跨职能协作与团队管理 (Leadership & Collaboration):作为商家端产品的关键对外接口，与欧洲本地的运营、销售、法务团队紧密协作，协调国内中台技术产品等资源共同解决本地问题。招聘和指导一支具有全球视野和本土执行力的产品经理团队。 1. Product Re-design and PMF Validation ：Diagnose issues in the current product, with a focus on areas such as onboarding experience, operational efficiency, transaction compliance, and marketing/customer acquisition.Re-design the core seller-side product line, including but not limited to: the Seller Operations Workbench, Inquiry Management/Quotation System, Content Marketing Tools, Data Analytics, and Reporting, to match the European sellers' demands for precision, high compliance, and efficiency.Lead the Product-Market Fit (PMF) validation in the European market, ensuring the new product ecosystem effectively serves high-value European merchants through rapid iteration and metric tracking. 2. Localization and Differentiated Customization：Deeply investigate the specific needs of European merchants (especially SMEs and brand owners) in areas like multi-channel management, local logistics/warehousing, tax compliance, payment habits, and customer service, and translate these into concrete product features.Ensure all product designs strictly adhere to European local business norms and legal regulations. 3. AI and Technology Leverage：Spearhead the application of AI technology in seller products, such as AI-powered intelligent quotation, multi-lingual content generation, seller credit/qualification assessment, and Customer Relationship Management integration, to enhance European sellers' operational efficiency and customer acquisition conversion rate.Efficiently integrate the existing mature backend capabilities of Alibaba.com, performing necessary secondary development and interface customization to support the European front-end products. 4. Leadership and Cross-Functional Collaboration ：Act as the key external interface for seller-side products, collaborating closely with local European Operations, Sales, and Legal teams, and coordinating domestic resources such as central platform technology and product teams to jointly resolve local issues.Recruit and mentor a product management team that possesses global vision and local execution capabilities.
1. Based on departmental business goals, manage the local Korean market channel partners, including planning, recruiting, evaluating, nurturing, and replacing them. 2. Focus on market customer value, deeply understand the business and organization of platform suppliers' channel partners, implement business strategies, empower organizational development, and achieve business objectives. 3. Use data analysis to monitor and manage operational status, identify problems, and provide feasible solutions. 1. 채널 파트너사 관리 - 부서 사업 목표에 따라 한국 시장의 채널 파트너사 발굴, 평가, 육성 및 교체 등의 업무 수행 2. 사업 전략 수립 및 타겟 달성 - 시장 고객 가치를 중심으로 파트너사의 조직과 업무를 이해하고, 팀 세팅 및 사업 전략 수립 - 설정된 목표를 효과적으로 달성 3. 데이터 기반 문제 해결 - 파트너사 운영 상황을 데이터 분석을 통해 모니터링 및 관리. - 문제점을 식별하고 맞춤형 솔루션 제공