阿里巴巴Lazada eLogistics-Senior Supervisor-Fulfillment Outbound operation
任职要求
Qualifications • Diploma/Certificate in logistic and supply chain or relevant field. • Good knowledge of MS Office (Word, Excel and Power point) • Must be able to speak english. • Leadership skills Competency • Excellent communication both written and oral. • Ability to work as part of a team. • Ability to keep a positive attitude in a fast-paced envir…
工作职责
Duties and Responsibilities • Create an inspiring team environment with an open communication culture. • Delegate tasks. • Oversee day-to-day operation. • Monitor team performance and report on metrics. • Discover training needs and provide coaching. • Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments. • Be able to act proactively to ensure smooth team operations and effective collaboration. • Maintain good conditions of facility and utility. • Overall operation report for Daily, Weekky, Monthly and Yearly • Other task as assigned. Key Decisions • Initiate project improvement to enhance the process and team. • Manage mistake/error internal and external. • Discover training needs and provide coaching. • Internal allocate/sharing resource. • Escalate issues to tech team or who relevant (if any). • Complain from seller and customer must feedback within 24 hrs. Key performance indicators • Pick/Consolidate/sorting/Pack/Handover Productivity • Achieve target service level agreement(SLA) • Low complain from seller and customer. • Maintain backlog must not over 6 hours. • Employee turnover rate. • Manage WH cancellation rate must lower than the target. Dimensions • Manage and oversee 50 staffs per shift. • Manage Outbound volume 15,000 items per day (up to 50,000 items per shift / 200,000 items per day during Mega Campaign) • Manage internal and external cases (such as wrong pick , excess pick, Seller complain , Customer Complain) • Ensure great customer service at all levels.
Key Roles and We are seeking a highly experienced and results-driven Compensation and Benefits Manager to oversee the design, implementation, and management of our comprehensive compensation and benefits programs. The ideal candidate will have a strong background in a wide range of C&B functions, including the design and analysis of salary structure, incentive schemes, as well as expertise in labor cost control. You will work closely with senior leadership to ensure that our compensation strategies are competitive, aligned with business objectives, and optimized for cost efficiency. 1.C&B Strategy a.Design and implement compensation structures, benefits programs, and policies that attract, retain, and motivate employees while ensuring internal equity and external competitiveness. b.Conduct salary benchmarking, market research, and analysis to recommend adjustments to compensation programs. c.Maintain and update the company’s salary structure in accordance with industry standards and internal consistency 2.Incentive Schemes & Performance-Based Compensation: a.Develop and formulate short-term and long-term incentive schemes, including monthly incentives, annual bonuses, and other performance-related rewards. b.Assess the effectiveness of incentive programs and provide recommendations for improvements. 3.Labor Cost Control & Analysis a.Manage and analyze labor cost data to ensure efficiency and optimize compensation spending. b.Budget the human resources costs, monitor and produce reports to provide data support for business decisions c.Work closely with finance to track and control labor costs within the company's budget. 4.Data Analysis & Reporting a.Develop and maintain comprehensive reporting on C&B data, including salary data, benefits participation, incentive scheme performance, and labor cost metrics. b.Use advanced analytics to evaluate compensation trends and provide actionable insights to management. 5.Continuous Improvement a.Stay current on trends, best practices, and regulations in compensation and benefits management. Predict market changes and formulate corresponding strategies to meet challenges b.Have profound insights into the HR work, and be able to analyze business conditions from both macro and micro perspective.
1) Control warehouse operations system by determining goods handling, implementation and improvement for operation procedures, equipment utilization 2) Responsible for the performance of the terminal to ensure good results are achieved, e.g. lost time injury, damage or loss, overall time management 3) Costs control, e.g. overtime in line according to support business and equipment usage. 4) Assist prepare daily, weekly, monthly reports and submit on time 5) Maintains HSSE by establishing, following and enforcing standards and procedures while complying with legal regulations 6) Work with concerned function to ensure effective supply solutions 7) Assist in the development of a distribution infrastructure that supports our customers in the most cost effective and efficient manner 8) Supervise daily activities of the terminal, equipment and team; e.g. inbounding, QC, shift planning and people utilization 9) Maintain good conditions of facility and utility, perform basic maintenance 10) Monitor & Maintain team in standard operating procedures and work instructions 11) Lead, Coach and develop team to improve skills and competencies
Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volumeReal-time monitoring of staffing status and provide feedback to operation team if requiredReport daily/weekly/monthly variance analysis of forecast .vs. actual, volume verificationEstablish personnel performance measurement using established guidelines to allocate targets and track performance towards attainmentWork with operation groups to forecast volume trends, staffing & schedulingCollaborate with other departments to develop Key Performance Indicators of organizational results and efficienciesImprove reporting processes and reporting systems.
职责一：负责海外租车运营策略制定，包括结合业务线现状和挖掘用户需求分析，竞对和市场分析等，综合输出平台可持续获得竞争优势的策略 职责二：负责根据负责区域经营目标，制定海外租车季度工作计划与业务策略 职责三：负责输出区域内分城市增长策略和供应链供给策略，保证供需平衡并提升服务质量 1. Manage and optimize available resources on Trip.com to drive traffic and revenue growth. 2. Collaborate with both local and international business directors to plan and execute regional strategies. 3. Analyze and track internal and external data to uncover actionable insights.