阿里巴巴Lazada eLogistics-Senior Supervisor-Inbound

Duties and Responsibilities • Create an inspiring team environment with an open communication culture. • Delegate tasks. • Oversee day-to-day operation. • Monitor team performance and report on metrics. • Discover training needs and provide coaching. • Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments. • Be able to act proactively to ensure smooth team operations and effective collaboration. • Maintain good conditions of facility and utility. • Overall operation report for Daily, Weekky, Monthly and Yearly • Other task as assigned. Key Decisions • Initiate project improvement to enhance the process and team. • Manage mistake/error internal and external. • Discover training needs and provide coaching. • Internal allocate/sharing resource. • Escalate issues to tech team or who relevant (if any). • Complain from seller and customer must feedback within 24 hrs. Key performance indicators • Pick/Consolidate/sorting/Pack/Handover Productivity • Achieve target service level agreement(SLA) • Low complain from seller and customer. • Maintain backlog must not over 6 hours. • Employee turnover rate. • Manage WH cancellation rate must lower than the target. Dimensions • Manage and oversee 50 staffs per shift. • Manage Outbound volume 15,000 items per day (up to 50,000 items per shift / 200,000 items per day during Mega Campaign) • Manage internal and external cases (such as wrong pick , excess pick, Seller complain , Customer Complain) • Ensure great customer service at all levels.

职责一：负责海外租车 KA 供应商全生命周期管理，建立常态化沟通机制，定期对接供应商核心决策层，维护稳定互信的战略合作伙伴关系。 职责二：深入分析 KA 供应商的产品竞争力与目标市场趋势，结合公司渠道特性与用户需求，制定差异化分销策略与促销方案。 职责三：建立 KA 供应商运营数据监控体系，定期追踪 GMV、订单量、转化率、客单价、投诉率等核心指标，形成多维度运营分析报告。 职责四：联动商务、产品、客服、QA 等团队，明确 KA 供应商服务标准与协作流程，确保前端销售推广与后端服务保障的协同一致。 1. In charge of the full-lifecycle management of key account suppliers for international car rental. Establish a regular communication mechanism, conduct periodic engagement with the core decision-makers of suppliers, and maintain a stable and mutually trusting strategic partnership. 2. Conduct in-depth analysis of the product competitiveness of KA suppliers and target market trends. Combined with the company’s channel characteristics and user needs, develop differentiated distribution strategies and promotional plans. 3. Establish an operational data monitoring system for KA suppliers. Track core indicators such as GMV, order, conversion rate, ATV, and complaint rate on a regular basis, and compile multi-dimensional operational analysis reports. 4. Collaborate with teams including Business Development, Product, Customer Service, and Quality Team. Define KA suppliers’ service standards and collaboration processes to ensure alignment between front-end sales and promotion and back-end service support.

职责一：负责海外租车 KA 供应商全生命周期管理，建立常态化沟通机制，定期对接供应商核心决策层，维护稳定互信的战略合作伙伴关系。 职责二：深入分析 KA 供应商的产品竞争力与目标市场趋势，结合公司渠道特性与用户需求，制定差异化分销策略与促销方案。 职责三：建立 KA 供应商运营数据监控体系，定期追踪 GMV、订单量、转化率、客单价、投诉率等核心指标，形成多维度运营分析报告。 职责四：联动商务、产品、客服、QA 等团队，明确 KA 供应商服务标准与协作流程，确保前端销售推广与后端服务保障的协同一致。 1. In charge of the full-lifecycle management of key account suppliers for international car rental. Establish a regular communication mechanism, conduct periodic engagement with the core decision-makers of suppliers, and maintain a stable and mutually trusting strategic partnership. 2. Conduct in-depth analysis of the product competitiveness of KA suppliers and target market trends. Combined with the company’s channel characteristics and user needs, develop differentiated distribution strategies and promotional plans. 3. Establish an operational data monitoring system for KA suppliers. Track core indicators such as GMV, order, conversion rate, ATV, and complaint rate on a regular basis, and compile multi-dimensional operational analysis reports. 4. Collaborate with teams including Business Development, Product, Customer Service, and Quality Team. Define KA suppliers’ service standards and collaboration processes to ensure alignment between front-end sales and promotion and back-end service support.

Responsibilities • Define and uphold the game’s design vision, core gameplay direction, and player experience goals from concept through development • Review and guide major design decisions, ensuring features align with player needs, product goals, and Riot’s quality expectations • Translate player insight, product context, and development realities into clear design direction and actionable priorities • Partner closely with internal developers and external co-development teams to align on design intent, execution quality, and iteration plans • Evaluate trade-offs, identify risks, and make agile decisions that help the team respond to feedback, data, and changing development needs • Lead and support a small design team by setting clear expectations, giving feedback, and fostering a collaborative, craft-focused environment