阿里巴巴Alibaba Group-C&B Professional-Singapore
任职要求
● Experience: At least 5+ years of relevant experience in C&B, with a minimum of 3 years specifically focused on regional or global employee benefits management within a multinational corporation (MNC).
● Domain Expertise: Proven track record in managing diverse benefit landscapes (e.g., medical, pension, life insurance, and statutory benefits) across multiple countries.
● Data-Driven: Proficient in data analysis and modeling; capable of translating regional benefit data into actionable insights for management.
● Operational Excellence: Strong attention to detail with the ability to manage complex project timelines and vendor …工作职责
Role Summary The C&B Senior Specialist will focus on the design, implementation, and optimization of employee benefit programs across our international regions. You will act as the regional subject matter expert, ensuring that our benefit offerings remain market-competitive, compliant with local regulations, and aligned with our global total rewards philosophy. Key Responsibilities ● Regional Benefits Management: Lead the day-to-day administration and lifecycle management of regional benefit programs (including health insurance, retirement plans/pension, and wellness initiatives). ● Market Intelligence & Compliance: Monitor local statutory requirements and market trends in assigned regions; conduct benchmarking to ensure benefit packages are competitive and compliant. ● Vendor & Stakeholder Management: Manage relationships with regional insurance brokers, benefit providers, and third-party vendors. Oversee service delivery performance and cost efficiency. ● Policy & Process Optimization: Participate in the review and localization of global benefit policies. Streamline operational workflows to improve the employee experience and administrative efficiency. ● Project Support: Support in global/regional compensation and benefits projects, including annual renewals, benefit harmonization efforts, and tax-optimization initiatives. ● HRBP Advisory: Provide technical guidance and expert support to HR Business Partners regarding benefit escalations, complex queries, and employee total rewards communications.
1、根据阿里巴巴国际站亚太台港的销售团队发展情况，设计直销团队和代理商的培训及人员成长计划。 2、参与培训体系的搭建，完善直销和代理商销售团队的培训计划、培训制度及培训流程及落地，运营学习平台。 3、根据业务的发展情况，整合，设计和开发多元的学习资源。 4、发展内部讲师，包括内部讲师招募，培育及激励等。通过讲师管理策略的设计和落地，提升讲师授课质量和资源利用率；
通過上門拜訪結合其它業務模式，爲有出口需求的企業，提供外貿營銷解决方案及專業的售後服務。 1、指導客戶熟練掌握阿里巴巴網站使用和SCRM的操作技巧，解答客戶常見問題； 2、協助客戶分析行業動向和網站使用情况等信息，確保客戶問題第一時間得到有效解决； 3、和客戶建立長期良好的合作關係，提供適合企業的外貿營銷解决方案；
● You will shape O2O’s product assortment and seller ecosystem—defining category strategies while partnering with both large and small merchants to deliver a reliable, diverse product catalog. ● Key Responsibilities ○ Define category-specific product pools (fresh, pantry, beauty, FMCG, etc.) and set selection, pricing, and rotation strategies. ○ Curate bestseller lists, seasonal bundles, and scenario-based assortments (e.g., “Family Dinner Kit”). ○ Serve as the primary partner for key account, enabling joint assortment planning, inventory alignment, and promotions. ○ Equip sellers with SaaS toolkits, operational playbooks, training, and performance dashboards. ○ Monitor seller health metrics (stockouts, ratings, fulfillment speed) and drive continuous improvement.
• As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. •Key Responsibilities: Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. Manage traffic acquisition and conversion across core channels (mobile app, mini-program). Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). Post-purchase support, including complaint resolution and refund handling, to close the experience loop. Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey.