阿里巴巴LAZADA-Regional Category Director-TH/CN
任职要求
• Be an industry expert with at least 7-10 years of progressive work experience in buying and / or e-commerce. • Be a seasoned people leader with a minimum of 3 years’ management experience. • Have a deep understanding of category operations and how each part of the ecosystem work both separately andcollectively • In-depth insights into consumer buying behaviour across different Southeast Asian marke…
工作职责
• Defining the strategy for the category, growing assortment, seller and sale revenue, adapting strategy to local specificities and sharing best practices across the six Lazada countries • Identifying growth opportunities based on customer insights • Ensuring implementation of the strategy, working through the country teams on the ground (defining KPIs, setting targets,following up with the teams) • Driving implementation of marketing and merchandising • Identifying and developing projects to enhance both customer and seller experience for respective category • Enabling sellers • Leading and developing category management capability in both the region and country teams
1.As the head of operations, ensure warehouse efficiency, quality, and cost metrics meet expectations by effectively managing daily operations. 2.Collaborate with headquarters and regional functions to implement headquarters' standards for the warehouse, optimizing and improving areas such as staffing, systems, processes, materials, equipment, and layout. 3. Develop and implement warehouse operation plans based on customer needs to guarantee service delivery. 4.According to business demands, devise plans for overseas warehouse relocation, transitions, and construction of new facilities, overseeing projects from start to finish. 5. Monitor major operational risks for overseas warehouses (including third-party operated warehouses), encompassing but not limited to issues such as intellectual property infringement, loss prevention, natural disasters, and political factors, to ensure uninterrupted warehouse operations. 6.Oversee key performance indicators for last-mile services, promptly identify and resolve any issues to enhance merchants' logistics experiences. 1.作为运营的负责人，通过仓库实际运营管理保障仓库的时效、质量及成本指标符合预期 2.通过与总部及国家区域各职能协同，落实总部对仓库的规范要求，对仓库优化改善，包含不限于人员、系统、流程、物料、设备、仓库布局等； 3.根据客户需求，制定、落实仓库运营保障方案 4.根据业务需求，制定海外仓搬仓、转仓、建新仓方案，跟踪实施至项目收尾； 5.监控海外仓（包括所属三方仓）的重大运营风险包含但不限于（侵权、防损、自然灾害，政治因素等），保障仓库的正常运作； 6. 能够兼顾监控尾程核心指标，及时发现问题，解决问题，提升商家物流体验；
1. 负责Lazada平台客服产品运营，对平台客服的整体业务目标负责，持续优化服务能力与用户体验，降低平台成本。 2. 洞察东南亚用户特点，结合国家策略，通过深入的数据分析挖掘本地化需求，推进客服流程改善以及体验提升； 3. 能协同业务运营、技术、设计等多部门，完成产品运营策略的发起、落地与上线后的数据分析与迭代。 1. Lead product operations for Lazada's customer care service, driving business objectives by optimizing service capabilities, enhancing user experience, and reducing costs. 2. Identify localized needs through data analysis and market insights across Southeast Asia. Improve customer care service processes aligned with regional strategies. 3. Collaborate with cross-functional teams (business operations, tech, design) to initiate, implement, and iteratively optimize product strategies through post-launch performance analysis.
1. Assist in implementing the Choice business strategies, standards, and SOPs formulated by the regional team to ensure that local business operations follow the established directions. 2. Establish good cooperative relationships with local suppliers and partners, expand business resources, and promote the continuous development of the business. 3. Serve as a communication bridge between the local team and the regional team, and accurately and promptly convey the needs and information of both sides to ensure efficient and smooth business collaboration. 4. Collaborate with and track the local BD and buyer teams in the daily operation and management of the local product inventory, including tasks such as product listing, inventory control, and price adjustment, to improve the sales performance of local products. 5. Handle various problems and emergencies that arise during the implementation of local business, coordinate resources from all parties to solve them, and maintain the continuous operation of the business. 6. Participate in formulating marketing activity plans for the local market, integrating regional strategies with local characteristics to enhance the market competitiveness of the business.
Business planning – target setting, performance tracking, business reviews Strategic partnership development and relationship management – top Global EL group companies Retail Planning, P&L understanding and Trade terms negotiations Promotional Planning including campaign planning and NPD launches regionally Analytical – data insights to improve and support business & retail plans Developing & implementing processes for regional partnerships Managing tech product roadmap to support new innovations and enhance UX for respective categories & group companies Capability development and regular close collaboration with teams in joint business planning for respective Group companies Business development – identify new trends and brands to support constant growth on Lazada Preparing for & presenting in partnership meetings with clients