阿里巴巴LAZADA-Business Operations & Partnerships VP, BNPL-Hangzhou

• Lead financial planning and forecasting processes; manage budgets, headcount, and key performance metrics.• Provide deep financial insights and business analytics to support data-driven decision-making.• Partner closely with stakeholders across finance, operations, and product marketing to align investment strategies with business goals.• Oversee rhythm-of-business activities, including budgeting planning, and executive communications.• Anticipate risks and opportunities, and proactively surface recommendations for leadership.

Program Management & Execution  • Design, operationalize, and manage change and Field Enablement programs aligned with SE&O/GCR MCAPS priorities • Lead planning and orchestration of cross-functional programs, ensuring alignment with One Microsoft priorities.  • Establish robust project management practices and execution plans, leveraging data to monitor performance and mitigate risks.  • Serve as a program subject matter expert and liaison between field and corporate teams.  Transformation & Program Landing Leadership  • Own the GCR change strategy and plan, including fiscal year planning and in-year initiatives.  • Partner with Asia change v-teams to scale last-mile execution and adoption.  • Engage with AVPs, and field teams to build momentum around transformational programs.  Stakeholder Collaboration & Alignment  • Collaborate with corporate stakeholders to land MCEM, program strategies and provide feedback for optimization.  • Partner with field leadership to ensure consistent communication, readiness, and alignment on shared outcomes.  • Build and maintain relationships with leadership, influencing impact and aligning resources to achieve strategic goals.  Insights, Feedback & Sales Enablement  • Leverage data and insights to monitor program performance and inform sales strategy.  • Establish feedback rhythms with field and corporate teams to drive continuous improvement.  • Drive adoption of solution plays by integrating sales and marketing efforts across segments.  • Engage with the partner ecosystem to amplify program impact and support execution. 

1. Receive, log, and process incoming work order requests using the company’s work order management system. 2. Review work order details for completeness and accuracy; assign to appropriate technicians, teams, or vendors. 3. Update and close work orders upon completion; maintain accurate records of labour, materials, and status changes. 4. Generate reports on open, pending, and completed work orders for management review. 5. Identify and escalate issues that may impact service delivery or operational efficiency. 6. Support continuous improvement initiatives to optimize work order and business service processes. 7. Identify business needs, create and deliver training materials, complete online and offline training, identify training results and optimize training efficiency.

• Manage the entire chain of business operations from product development plans, campaign management, marketing and partnership collaboration with internal stakeholders with cross function teams such as product, technology, legal, finance, compliance, marketing, credit risk and customer service within Alibaba E-commerce platforms. • Work with our internal and external partners to drive the adoption and growth of BNPL in-country with good understanding of the fintech/ lending scenes in the markets. • Contribute and influence the product roadmap together with our product development and technology team to improve overall user experience, develop product features and product operational tools to improve the overall product user conversions and experience. • A data expert with the ability to analyse and report key business metrics that will have a strong influence on business decisions. • Deep understanding of marketing conversation funnel and user behaviour metrics with the ability to analyse current user retention, traffic to create meaningful and impactful campaigns to educate and drive adoption for BNPL usage. • To plan and execute marketing campaigns and projects with relevant cross-function domains to increase overall reach and visibility of BNPL. • Role also entails day to day operation managements from internal, external stakeholder alignment and communications with partners, promotion campaigns management, UAT, product roadmap planning, reporting and budget management.