阿里巴巴LAZADA PH-Onsite Homepage Operations Senior Associate-BGC

1.派驻客户公司，为商旅客户提供包括酒店、机票、等全方面的差旅咨询及预订服务。 2.负责及时反馈客户需求，汇总客户意见，协助客户解决日常差旅问题。 3.负责每月负责机票对账结算，关注对账进程，核实账单差异，机票行程单的整理和核对，并按照要求登记行程单信息及归档，确保账单导入过程无误，账单数据完整。 4.需快速响应差旅团队的不定期数据分析需求，包括但不限于周报、月报，以及如遇突发性公共事件、不可控事件，需主动同步动态至差旅团队，并随时做好差旅数据准备。

派驻城市：上海 服务内容：国内、国际机票酒店预订 技能要求：国际技能、英文技能（简单沟通） 工作时间：9：00 - 18：00  做五休二（或派驻公司工作时间） 1.派驻客户现场，为客户提供全方位的机票、酒店等差旅咨询及预订服务 2.处理差旅过程中客户遇到的突发问题，如航班延误后的行程调整等，保障客户差旅顺利进行

Location: Onsite at our warehouse at Bolingbrook, IL Why join us: Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home,car, and mobile life Founded in 2011 by Steven Yang, Anker quickly established itself as an innovator and market leader in intelligent charging solutions. Anker Innovations is committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world.The products have sold to more than 100 countries and regions around the world, with more than 140 million users. Since established, Anker Innovations has continued to lead the way in terms of revenue scale and growth rate. In 2022, Anker Innovations sold million of pieces products worldwide with a revenue of 2000+ million USD. Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields, bringing leading products with technological charm to the market. At Anker, we have a total of 4000+ employees and the proportion of R&D personnel up to 50%. We are engaged in the world's leading research and development of charging, audio, home appliances, automotive, projection and other product technologies, with 1400+ intellectual property rights, to ensure that our products continue to be popular. For more information, please visit: https://us.anker.com/ Key Responsibilities: 1. Warehouse Operations Oversight - Monitor and manage daily warehouse operations to ensure timely and accurate fulfillment, storage, and distribution. - Track key delivery performance indicators, analyze data to identify bottlenecks, and develop actionable improvement plans. - Ensure all operational initiatives are implemented effectively and progress is tracked systematically. 2. Process Optimization - Lead the continuous enhancement of warehouse processes to improve efficiency, accuracy, and scalability. - Design and document standard operating procedures (SOPs), and ensure compliance across all warehouse functions. - Identify automation or system improvement opportunities to support operational excellence. 3. Logistics and Supplier Management - Manage day-to-day coordination with logistics partners and 3PL providers, ensuring adherence to performance standards. - Evaluate supplier performance and develop strategies for cost efficiency and service quality improvement. - Participate in vendor selection, bidding, and performance review processes. 4. Lean Logistics Planning - Drive lean logistics initiatives by analyzing current operations and designing optimized solutions for inbound, outbound, and inventory workflows. - Conduct root-cause analysis and implement corrective actions to enhance throughput and minimize waste. - Collaborate with internal teams to translate business needs into actionable logistics strategies. 5. Cross-functional Collaboration - Act as a liaison between internal teams (e.g., procurement, sales, and finance) and warehouse operations to ensure smooth coordination. - Support leadership in achieving cost, quality, and delivery objectives across the supply chain.

Location: Onsite at our warehouse at Ontario, CA or Bolingbrook, IL Job Responsibilities: 1. Logistics and Delivery Management a. Oversee end-to-end local trucking (LTL/FTL) and courier operations: - For B2B customers (e.g., retailers, distributors), design truck delivery route plans with suitable vehicle matching (LTL/FTL). - For B2C customers, coordinate with courier partners (e.g., UPS, FedEx, USPS) to balance timeliness and cost efficiency. - Continuously improve on-time delivery rates for trucking and reduce customer complaints in courier deliveries. b. Optimize delivery strategies: - Based on order volume, shipment size/weight, and destination type (urban vs. suburban), dynamically adjust the proportion between truck and courier deliveries (e.g., large goods via trucks, small parcels via courier) to minimize total delivery costs. c. Monitor last-mile fulfillment: - Require truck drivers and couriers to collect and upload Proof of Delivery (POD) documentation to ensure complete and traceable delivery records. 2. Transportation Resource Management a. Build a diversified transportation resource pool: - Select and maintain truck carriers (including in-house fleets and third-party partners) and courier service providers. - Establish a tiered supplier system (core vs. backup) to handle seasonal demand spikes (e.g., holiday or promotion periods) and ensure capacity stability. b. Supplier performance management: - Regularly evaluate and monitor last-mile vendor KPIs. - Develop improvement plans for underperforming suppliers and initiate replacement processes if necessary to maintain resource quality. c. Cost optimization: - Work with procurement to lower per-unit transportation costs through bulk rate negotiations, long-term contracts (e.g., annual courier or trucking agreements), and shared capacity (e.g., consolidated loads across clients). - Target: annual transportation expenses to decrease year-over-year. 3. Billing Management a. Manage the full billing process: - Coordinate with trucking and courier partners to receive and verify invoices (including transport fees, fuel surcharges, and special service charges like remote area surcharges). - Ensure consistency between billing amounts, service agreements, and actual delivery data to prevent duplicate or incorrect charges. b. Handle billing discrepancies: - Establish a reconciliation mechanism to resolve discrepancies (e.g., estimated vs. actual freight costs, unagreed fees) within the billing cycle to maintain invoice accuracy. c. Cost monitoring and analysis: - Periodically analyze unit costs for trucking (per ton) and courier (per shipment) to identify anomalies (e.g., abnormally high courier costs in certain regions). - Generate cost analysis reports and drive corrective actions. 4. Exception Management (In-Transit) a. Respond to and resolve delivery exceptions: - Develop standardized processes for common issues (e.g., customer refusals, shipment shortages). - For instance, ensure communication and negotiation at the delivery site for refusals and arrange redelivery promptly to resolve exceptions efficiently. 5. Cross-Team Collaboration and Process Optimization a. Coordinate with the warehouse team: - Align outbound scheduling with delivery route priorities to prevent warehouse backlogs or vehicle idle time. - Synchronize outbound data (e.g., item quantities, packaging details) to ensure consistency between warehouse and transportation records. b. Support the sales team: - Verify abnormal POD cases and assist sales with customer or platform claims.