阿里云阿里云智能-海外大客户服务经理CAM【Sales Assistant】-杭州

1. 经营健康管理： ○ 负责内部经营管理，包括不限于对于用户侧的成本分析、应收回款以及负向管理。 ○ 有效推动内部团队以及客户完成回款应收过程中的卡点。 ○ 针对客户提到的需求，持续优化内部系统能力及流程机制 2. 商务流程管理： ○ 针对头部客户设计并完成复杂商务报价流程，并负责内部各团队的沟通协作。 ○ 负责客户续约等内部流程以及横向拉通财税法推动进展。 ○ 持续不断优化商务合同质量。 3. 重大项目管理： ○ 针对大型客户多项目管理，协同内部各团队，支持销售完成内部沟通及推进。 ○ 监控项目进展，并定期向客户和内部相关者提供更新及同步风险。 4. 客情管理： ○ 针对大型客户或集团类客户，支持销售组织定期客户接待工作。 ○ 与客户的财务及相关团队对接，协助销售完成供应商入库，付款等定制化流程要求。 ○ 配合客户完成定期审计等需求。

1. 负责海外收单和支付业务的大客户技术支持（TAM）工作，维护与客户的关系链，处理客户日常技术咨询。具备独立进行技术问题排查与分析的能力，能够提供符合客户需求的技术服务解决方案。 2. 建立客户、业务、产品以及研发的快速响应通道，反馈并推动现有商户门户及内部平台的建设与优化，包括但不限于监控体系和商户画像等。能够提前发现问题或通过类比推理，提升服务的效率与质量，增强客户的满意度。 3. 梳理产品投诉及用户体验问题，进行归纳分析，形成产品与技术改进建议，并推动优化的实施。能够针对特定问题进行专项建设，系统化地解决业务痛点，例如提升支付成功率和缩短支付耗时。 4. 结合大客户支持工作的积累，探索技术服务的商业化创新途径。 1. Responsible for providing technical support (TAM) for KA clients in overseas acquiring and payment business, maintaining relationships with clients, and handling daily technical inquiries. Possess the ability to independently troubleshoot and analyze technical issues, and provide tailored technical solutions. 2. Establish a rapid response channel among clients, business, products, and developer, and provide feedback to promote the construction and optimization of existing merchant portals and internal platforms, including but not limited to monitoring systems and merchant profiles. Capable of proactively identifying issues or using analogy reasoning to enhance the efficiency and quality of services, thereby improving client satisfaction. 3. Compile product complaints and user experience issues, conduct summarization and analysis, generate product and technical improvement suggestions, and drive the implementation of optimizations. Able to undertake specialized initiatives to systematically address business pain points, such as improving payment success rates and reducing payment processing times. 4. Explore innovative commercial avenues for technical services based on the accumulated experience from KA client support work.

1. 负责海外收单和支付业务的大客户技术支持（TAM）工作，维护与客户的关系链，处理客户日常技术咨询。具备独立进行技术问题排查与分析的能力，能够提供符合客户需求的技术服务解决方案。 2. 建立客户、业务、产品以及研发的快速响应通道，反馈并推动现有商户门户及内部平台的建设与优化，包括但不限于监控体系和商户画像等。能够提前发现问题或通过类比推理，提升服务的效率与质量，增强客户的满意度。 3. 梳理产品投诉及用户体验问题，进行归纳分析，形成产品与技术改进建议，并推动优化的实施。能够针对特定问题进行专项建设，系统化地解决业务痛点，例如提升支付成功率和缩短支付耗时。 4. 结合大客户支持工作的积累，探索技术服务的商业化创新途径。 1. Responsible for providing technical support (TAM) for KA clients in overseas acquiring and payment business, maintaining relationships with clients, and handling daily technical inquiries. Possess the ability to independently troubleshoot and analyze technical issues, and provide tailored technical solutions. 2. Establish a rapid response channel among clients, business, products, and developer, and provide feedback to promote the construction and optimization of existing merchant portals and internal platforms, including but not limited to monitoring systems and merchant profiles. Capable of proactively identifying issues or using analogy reasoning to enhance the efficiency and quality of services, thereby improving client satisfaction. 3. Compile product complaints and user experience issues, conduct summarization and analysis, generate product and technical improvement suggestions, and drive the implementation of optimizations. Able to undertake specialized initiatives to systematically address business pain points, such as improving payment success rates and reducing payment processing times. 4. Explore innovative commercial avenues for technical services based on the accumulated experience from KA client support work.

1. 负责拓展和维护海外大客户，制定并执行客户开发策略，确保销售目标的达成； 2. 深入了解客户需求，提供专业的解决方案，提升客户满意度与忠诚度； 3. 与内部团队紧密合作，包括市场、产品、物流等部门，确保客户需求得到高效响应与解决； 4. 分析市场动态与竞争对手情况，为公司制定市场策略提供数据支持与建议； 5. 管理和优化客户关系，通过定期的客户回访与服务，建立长期稳定的合作关系； 6. 根据业务发展需要，制定并实施客户培训计划，提升客户对产品的认知度与使用效率。