蚂蚁金服Ant International-Cross-Border Payment and Operation Senior Specialist-Malaysia
任职要求
1. More than three years of relevant working experience in the payment industry, in-depth understanding of cross-border payments, working experience in card schemes or mainstream acquirers is preferred. 2. Have product designing sense and ability, a certain understanding of payment sys…
工作职责
1. Responsible for designing and building the general capacity of cross-border payments, including fund settlement/ fee reconciliation, promoting the innovation and transformation of system capabilities and continuous iterative optimization, outputting general solutions under proactively insight and customer demands refining 2. Responsible for upgrading and optimizing customer service related product and capabilities of cross-border payments 3. Maintaining a good cooperative relationship with BD,product and tech team, effectively promoting the implementation of product capabilities and obtaining results.
We are looking for a Payment Collection Operation Senior Associate to support our Global Payment Collection Operation Team. • Responsible for Global Payment and Collection operations including answering daily queries, investigate and diagnose abnormal transactions, risk controls and SLA assurance. • Monitor payment and collection transaction, identify risks and provide solutions to potential risk event based on the data • Understand needs of clients and business and work closely with stakeholders to streamline operation processes • Responsible for improving the automation and efficiency of operations and client experience. • Evaluate the operation issues for new business scenarios or products, deliver on requirements and lead implementation • Implement SOP(Standard Operation Procedure) for new scenarios, regulatory requirements and product/system upgrades • Other adhoc tasks as required
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Job Description 1. Analyze cross-border tourism market trends, develop industry growth strategies, assist and empower Ant International's regional user growth, collaborate with key industry merchants to enhance the growth of Alipay+ and it's travel solution. 2. Formulate industry marketing strategies and plans based on the needs of the cross-border tourism business, while leveraging platform/industry marketing resources, key moments, and plans to increase the awareness of Alipay+ and it's travel solutions and achieve healthy user growth through productization. 3. Combine user data and activity data to uncover more innovative marketing scenarios and methods driven by data, thereby achieving sustainable business growth. 4. Efficiently collaborate with UED, product, and technology teams, playing a leading and decision-making role from project planning to launch. Work closely with the marketing team to build marketing strategies and interactions, jointly promoting the implementation of marketing strategies to enhance user engagement.
CDD/KYC Execution & Governance ● Lead End-to-End CDD/KYC Processes: Oversee the comprehensive Customer Due Diligence (CDD) and Know Your Customer (KYC) processes for merchants and clients, ensuring strict adherence to Financial Action Task Force (FATF) standards and local Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations. ● Dynamic Customer Risk Profiling: Conduct thorough risk assessments, including detailed entity structure analysis, Ultimate Beneficial Owner verification, and validation of key documents such as certificates of incorporation and proof of ownership. ● Compliance Documentation and Remediation: Proactively identify and address gaps in compliance documentation, driving remediation actions to maintain audit-ready records. Process Innovation & Cross-functional Collaboration ● Collaborative Workflow Redesign: Partner with cross-functional teams, including Risk and Product, to redesign CDD/KYC workflows using data-driven insights, thereby resolving bottlenecks and enhancing approval rates. ● Process Automation Initiatives: Champion the implementation of process automation to reduce manual workload and improve operational efficiency. ● Training and Development: Design and deliver targeted training programs for frontline teams on emerging regulatory requirements and risk escalation protocols. Proactive Risk Intelligence & Strategic Advisory ● Risk Monitoring and Analysis: Continuously monitor daily operations to detect emerging risk patterns, initiating deep-dive reviews for high-risk segments. ● Predictive Analytics and Reporting: Develop predictive dashboards to inform management decisions, providing actionable recommendations to mitigate operational vulnerabilities.
● Explore and manage business development, including business planning, new project, market development and operation, integrate resources to cooperate with key clients, different channel partners, small to medium merchants, build up local ecosystem and empower partners ● Based on market characteristics, develop business strategies, and decompose goals for all segment market teammates to achieve final goals ● Leverage key best practices to drive and successfully grab new business opportunities in different market segments; build and effectively manage a list of new merchants or segment market to drive business development in order to meet target ● Collaborate with internal resources and external network to prioritize and penetrate key merchants/industry; quickly build relationships with key stakeholders to drive business