蚂蚁金服Ant International-Cross-Border Payment and Operation Senior Specialist-Malaysia
任职要求
1. More than three years of relevant working experience in the payment industry, in-depth understanding of cross-border payments, working experience in card schemes or mainstream acquirers is preferred. 2. Have product designing sense and ability, a certain understanding of payment sys…
工作职责
1. Responsible for designing and building the general capacity of cross-border payments, including fund settlement/ fee reconciliation, promoting the innovation and transformation of system capabilities and continuous iterative optimization, outputting general solutions under proactively insight and customer demands refining 2. Responsible for upgrading and optimizing customer service related product and capabilities of cross-border payments 3. Maintaining a good cooperative relationship with BD,product and tech team, effectively promoting the implementation of product capabilities and obtaining results.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Job Description 1. Analyze cross-border tourism market trends, develop industry growth strategies, assist and empower Ant International's regional user growth, collaborate with key industry merchants to enhance the growth of Alipay+ and it's travel solution. 2. Formulate industry marketing strategies and plans based on the needs of the cross-border tourism business, while leveraging platform/industry marketing resources, key moments, and plans to increase the awareness of Alipay+ and it's travel solutions and achieve healthy user growth through productization. 3. Combine user data and activity data to uncover more innovative marketing scenarios and methods driven by data, thereby achieving sustainable business growth. 4. Efficiently collaborate with UED, product, and technology teams, playing a leading and decision-making role from project planning to launch. Work closely with the marketing team to build marketing strategies and interactions, jointly promoting the implementation of marketing strategies to enhance user engagement.
CDD/KYC Execution & Governance ● Lead End-to-End CDD/KYC Processes: Oversee the comprehensive Customer Due Diligence (CDD) and Know Your Customer (KYC) processes for merchants and clients, ensuring strict adherence to Financial Action Task Force (FATF) standards and local Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations. ● Dynamic Customer Risk Profiling: Conduct thorough risk assessments, including detailed entity structure analysis, Ultimate Beneficial Owner verification, and validation of key documents such as certificates of incorporation and proof of ownership. ● Compliance Documentation and Remediation: Proactively identify and address gaps in compliance documentation, driving remediation actions to maintain audit-ready records. Process Innovation & Cross-functional Collaboration ● Collaborative Workflow Redesign: Partner with cross-functional teams, including Risk and Product, to redesign CDD/KYC workflows using data-driven insights, thereby resolving bottlenecks and enhancing approval rates. ● Process Automation Initiatives: Champion the implementation of process automation to reduce manual workload and improve operational efficiency. ● Training and Development: Design and deliver targeted training programs for frontline teams on emerging regulatory requirements and risk escalation protocols. Proactive Risk Intelligence & Strategic Advisory ● Risk Monitoring and Analysis: Continuously monitor daily operations to detect emerging risk patterns, initiating deep-dive reviews for high-risk segments. ● Predictive Analytics and Reporting: Develop predictive dashboards to inform management decisions, providing actionable recommendations to mitigate operational vulnerabilities.
We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals. Key Responsibilities 1. Process Optimization: a. Identify and implement process improvements to enhance sales efficiency and effectiveness. b. Develop and maintain sales policies, procedures, and best practices. Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment. 2. Sales Tools optimization and management: a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement. b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics. 3. Sales Enablement: a. Develop and deliver training programs that enhance the skills and knowledge of the local partners. b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process. c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans. 4. Project Management: a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery. b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.
Alipay+ is a global payment system aiming at collaborating with wallets, acquirers, and other payment systems to jointly enable interoperable and digital payment experiences for worldwide users and merchants. Alipay+ services include transaction processing, clearing and fund settlement, under unified commercial, product, settlement, fx, dispute and risk management rules for wallets and acquirers based in different countries. As a member of the Alipay+ Policy Center, you'll be leveraging your payment industry expertise to shape the governance policy of Alipay+ network. This includes rules workshops/consultations for external customers, business request analysis/rules deviation approvals with internal stakeholder teams, as well as rulebook and policy design for new payment products. What you'll do: - Rules support for business projects: Serve as a subject matter expert for new and existing business projects. You'll respond to inquiries from business teams and other functional groups, providing critical advice and interpretation of Alipay+ network rules during contract negotiations and daily operations. You may also be required to provide rules training workshops or compile training materials for business teams and external customers. - Manage the Alipay+ Rule Book: Support senior management business strategies or business teams' requests via rules design. This requires research on industry common practices and standards, discussion with product or operation teams, business model and rights/obligations design, rules documents drafting, and work with legal/compliance teams for rules release to external customers. By joining a team of payment experts and having insipring discussions about innovative payment initiatives, you'll gain a unique, high-level perspective on the cross-border payments industry. You'll be involved in the frontline strategic projects at Alipay+, a leading innovator in global payment interoperability.