美团Merchant Onboarding Analyst
任职要求
Job Requirements 1.Responsible and reliable, willing to work hard to achieve team goals. 2.Eager to learn, open to new things, and able to adapt to changes. 3.Good communication skills, a team player, and willing to grow together with others. 4.Native Portuguese speaker, fluent in both spoken and written Portuguese. 5.Able to use English for daily communication a…
工作职责
Job Responsibilities 1.Review documents and information provided by merchants to ensure everything is accurate before the store goes live. 2.Upload and verify merchant account details, making sure all information is complete, correct, and processed efficiently. 3.Check merchant qualifications according to company rules. 4.Review other applications submitted by business colleagues or merchants. 5.Help organize and manage store photo-taking services. 6.Organize and manage merchant-related files and materials. 7.Complete other review and support tasks assigned by your leader.
Job Responsibilities 1. Review documents and information provided by merchants to ensure accuracy before the store goes live. 2. Upload and verify merchant account details, ensuring all information is complete, correct, and processed efficiently. 3. Check merchant qualifications according to company rules. 4. Review other applications submitted by business colleagues or merchants. 5. Organize and manage store photo-taking services. 6. Organize and manage merchant-related files and materials. 7. Complete other review and support tasks assigned by your leader. 8. Work according to a shift schedule (5x2), including night shifts and weekends. 9. Collaborate with Operations, Product, and other relevant teams to support merchant onboarding and resolve related issues.
负责Keeta 科威特商家端上单流程优化和风险管理； 负责商户上单全流程和链路中各模块的设计与运营； 从商户视角、BD视角、产运视角持续改善工作流程、执行规范，并推动方案落地和迭代； 通过客户声音的洞察、分析，发现痛点问题，与协同团队密切合作，推动问题从源头解决； 针对业务线的各个环节，对问题有序梳理，主动为业务团队和运营团队提出改善建议并推动需求项目执行。 Responsible for the optimisation and risk management of Keeta Kuwait's merchant side ordering process; Responsible for the design and operation of various modules in the whole process and chain of merchant onboarding; Continuously improve the workflow, execution specification from merchant perspective, BD perspective, production and operation perspective, and promote the programme landing and iteration; Through the customer voice insight, analysis, find the pain point problem, and work closely with the collaborative team to promote the problem from the source to solve; For all aspects of the business line, sort out the problems in an orderly manner, take the initiative to put forward improvement suggestions for the business team and operation team and promote the demand project execution.
1、负责keeta商家上单流程管理，包括不限于梳理标准化流程并赋能团队，进行目标和进度管理； 2、敏锐识别流程问题和低效环节，通过推动流程重构和产品迭代，提高团队作业效率； 3、承接组织内业务项目，有效组织调动团队资源支持项目落地并取得结果。 1. Responsible for the order process management of Keeta merchants, including but not limited to sorting out standardized processes and empowering the team, and managing goals and progress; 2. Sensitively identify process problems and inefficient links, and improve team work efficiency by promoting process reconstruction and product iteration; 3. Undertake business projects within the organization, effectively organize and mobilize team resources to support project implementation and achieve results.
Responsible for global merchant channel onboarding / registration operations supporting the lines of business: Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do: • Work closely with stakeholders of Risk Management, Business Development, Account Manager, FI (Financial Institution) business, supporting the merchants’ registration and onboarding operations which is a very key business process before business go-live. Be the first point of contact for every merchant onboarding matter and closely work with various stakeholder teams to resolve any questions or issues from the merchant & business. • Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the merchants and lead the optimization on the operational product and process. • Manage all your daily operational work/projects productively within the agreed SLAs, adhere to the KYB/KYC requirements/guidelines and keep updating the best practices, leading the product and process optimization, driving better and more efficient onboarding experience. • Responsible for cross-functional collaboration with payment channel teams and risk control teams to ensure real-time onboarding requirement synchronization. Key duties include maintaining version-controlled SOP (standard operational process) documentation internally, conducting quality assurance including bi-weekly quality check/mitigation plan & daily case review. • Establish and maintain effective relationships within the all the stakeholders. • Communicate with payment channels via phone, email - where needed - to facilitate to provide a great onboarding experience from operational perspective.