蚂蚁金服蚂蚁国际-Sales Excellent-Sales Support Team

As a Sales excellent at Ant group, you will be working with a fast-paced innovative team, leveraging Salesforce as a driver of management for the organization. You will act as a key liaison between sales and other internal teams including but not limited to marketing, business service, middle office teams, driving initiatives that enhance operational efficiency, support business growth. Ideal candidates will be pro-active and results-driven individuals that effectively leverage salesforce to collaborate with team members to get work done. • Supporting 2-3 sales teams to drive business excellent. • Collaborate with key stakeholders and front-end Sales to understand their needs, and drive the needs to be implemented by co-working with internal Business Analyst team. • Provide expert advice and guidance to stakeholders on how to drive sales uplift. • Analyze data and metrics to identify trends, risks, and opportunities; recommend and implement improvements • Conduct training and awareness sessions to enhance understanding of sales process practices and their impact on business success. • Driving Salesforce adoption, promoting its benefits to the teams. • Creating and manage training documents and video. • Performs other related duties as assigned or requested.

1. Strategy Development: - Develop and implement pre-sales strategies to support the sales team's efforts in achieving revenue targets. - Collaborate within pre-sales team to align efforts with the overall business strategy. - Act as a solutions SME representing SenseTime at internal and external events. 2. Customer Engagement: - Build and maintain strong relationships with potential and existing clients. - Assess customer strategic needs and discover key business requirements to propose SenseTime products, solution and services, articulating advantages and compelling business value - Design tailored solutions and process transformation recommendations to meet current and future business needs - Ensure a high level of customer satisfaction throughout the pre-sales process. 3. Technical Expertise: - Possess in-depth knowledge of the company's products or services and be able to convey their value to potential clients. - Conduct business-focused discovery sessions, presentations, demonstrations proof of concepts and pilots - Work with various teams on event / demo preparation, setup and support - Stay up to date with industry trends and emerging technologies relevant to the company's offerings. 4. Proposal Development: - In charge of curating persuasive and customized proposals, presentations, and demonstrations. - Collaborate with the sales teams to create compelling materials. 5. Sales Support: - Collaborate with the sales team to understand their needs and provide pre-sales support. - Assist in the development of sales strategies and tactics to close deals.

Responsibilities include, but are not limited to: 1) Build a high-performance team, raise the bar on talent acquisition, performance measurement, and career growth. o Attract, hire and retain top sales support talents and brand marketing media solution support experts to form a best-in-class digital advertising organization. o Provide exceptional mentoring and coaching to develop your direct reports and the broader Ads team. o Elevate the team's skill sets and continuously build a deep bench of talent across the vertical. o Define clear, measurable input metrics and tactical action plans to drive staff performance. o Serve as the main point of contact for key brand marketing, digital media, and marketing executives in China. o Lead the CN team to support in promoting advertising solution for advertisers and customers. 2) As supporting owner of the business, owns client segmentation, go-to-market, resource planning, and deliver eventual business results. o Determine short- and long-term coverage plans per property, vertical, account, territory, and AE. o Develop a comprehensive account and agency coverage strategy for China’s global brands and export industry to accelerate Amazon Advertising product knowledge enablement. o Build and manage a detailed engagement strategy for Fortune 500 type clients. Build upon prior success in this area to continue to grow this opportunity. o Drive the commercial management process as well as play a hands-on role in identifying leads and opening doors for the commercial organization. o Identify scalable opportunities with both internal partnership with Retail and AWS, and external partnerships to expand our Service Addressable Market size. o Provide visionary leadership to elevate the larger organization of Amazon Advertising in China for continued success. o Partner brands and support all advertiser education initiatives that will help their advertising on Amazon. 3) Serve as Amazon’s Advertising Industry Ambassador o Represent Amazon Ads as a visionary thought leader at high-profile industry conferences, trade publications, and other influential platforms. o Participate in strategic meetings with senior executives to help set program direction and priorities. 4) Drive product innovation and expansion o Develop a deep and thorough understanding of customer and industry trends to ensure Amazon continues to provide a powerful, differentiated advertising value proposition. o Partner closely with product development to prioritize and build innovative new advertising products to provide a truly better and differentiated advertising business for our customers. o Assess potential acquisition or partner targets to expand the program’s reach and scope.

About the Role Business Growth · Contribute to goal setting for your team to align with organizational goals. · Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. · Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. · Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity. Relationship Management · Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. · Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence · Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. · Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Leadership: · Manage a team of Account Managers (8-10 direct reports) · Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization. · Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth. · Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team. A day in the life Responsibilities Include: · Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage stakeholders needs and monitor complexity through efficient resource allocation. Drive/monitor stakeholder’s satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as appropriate.