蚂蚁金服Ant International-Sales Excellent-Malaysia
任职要求
• Bachelor ’s degree or above 7 years+ working experience, with sales, related job（payment industry is preferred） • With salesforce experience (Having Salesforce Administrator Certificate is preferred) • Strong presence and communication skills • Have a strong data analysis and data-driven problem solving capability. • Outstanding verbal and written communication skills in English and Mandarin. • Project management and prioritisation skills to make efficient, logical decisions in a rapidly changing environment. • Curious, with a strong desire to continually learn and evolve.
工作职责
As a Sales excellent at Ant group, you will be working with a fast-paced innovative team, leveraging Salesforce as a driver of management for the organization. You will act as a key liaison between sales and other internal teams including but not limited to marketing, business service, middle office teams, driving initiatives that enhance operational efficiency, support business growth. Ideal candidates will be pro-active and results-driven individuals that effectively leverage salesforce to collaborate with team members to get work done. • Supporting 2-3 sales teams to drive business excellent. • Collaborate with key stakeholders and front-end Sales to understand their needs, and drive the needs to be implemented by co-working with internal Business Analyst team. • Provide expert advice and guidance to stakeholders on how to drive sales uplift. • Analyze data and metrics to identify trends, risks, and opportunities; recommend and implement improvements • Conduct training and awareness sessions to enhance understanding of sales process practices and their impact on business success. • Driving Salesforce adoption, promoting its benefits to the teams. • Creating and manage training documents and video. • Performs other related duties as assigned or requested.
1. Global Store Launch Query Support: Efficiently respond to daily customer inquiries regarding platform onboarding. Gain a deep understanding of customer business attributes (e.g., product category, region, fulfillment models) to recommend the most suitable onboarding solutions and platform resources, ensuring professional advice and highly tailored proposals. 2. End-to-End Onboarding Support: Take dedicated ownership of guiding customers through the entire store launch process, from application to going live. Manage key steps including account registration, document submission, information review, contract signing, and security deposit payment. Proactively update customers on progress and promptly resolve any issues encountered. 3. Merchant Acquisition Event Support: Participate in online and offline merchant acquisition events. Provide one-on-one store launch consultation and Q&A services directly to potential clients, guiding interested merchants to complete their applications. Be accountable for converting event leads into successfully launched stores. 4. Onboarding Experience Feedback & Optimization: Based on common customer challenges and pain points identified during support interactions, systematically consolidate and provide regular feedback to relevant departments. Collaborate to optimize onboarding processes and tools, enhancing the overall launch experience and efficiency. 5.Global Launch Information Consolidation: Systematically gather, analyze, and synthesize information on global markets, industries, and platform updates. Produce regular reports (e.g., "Global Sailing Weekly Overview") and ensure their targeted distribution through sales and channel teams to effectively guide merchant traffic and support business growth.
• Design, evaluate, and optimize sales incentive programs to align with business objectives and market strategy. • Conduct analysis on sales performance and incentive effectiveness to generate business insights and support management decisions. • Prepare and present analytical reports, forecasting and recommendations on incentive effectiveness to various stakeholders, including sales management. • Collaborate closely with Sales, Finance, HR, and other relevant teams to communicate and optimize incentive policy implementation and processes. • Track the execution of incentive programs and ensure the accuracy of commission calculations. • Support the sales team by articulating incentive policies, responding to queries, and gathering frontline feedback.
WorldFirst is a comprehensive digital payment and financial services platform that caters to the needs of global cross-border small and medium-sized enterprises. With WorldFirst, businesses can effortlessly achieve their objectives, such as receiving payments globally, making international payments, managing foreign exchange risks, and accessing supply chain financing through global corporate accounts. This position offers a renewable one-year contract and provides exposure to the dynamic FinTech industry. As a Sales Representative, your responsibilities will include: - Onboarding new customers by utilizing marketing and partnership resources to activate, retain, and grow their accounts, with the goal of meeting business targets. - Building and sustaining strong relationships with new clients through telecommunication and online platforms. This involves promptly addressing their needs, gathering and analyzing client data, and - maintaining accurate records in the CRM system. - Managing day-to-day tasks and taking on additional projects as required. - Collaborating with various teams to resolve customer inquiries and issues, and identifying opportunities for upselling and cross-selling to expand business potential.
1. General （1）Articulate value propositions for key Ant Digital Technologies products and services； （2）Demonstrate expertise to accelerate Ant Technologies’ Tech adoption； （3）Drive innovation with a focus on industry solutions and customer outcomes； （4）Ensure solutions align with architectural goals for clear development and operational guides； （5）Identify and mitigate business and technical risks； （6）Provide support during deployment to prevent or resolve technical issues； （7）Collaborate with customer teams, including C-level executives, to align vision with solutions； （8）Offer technical guidance in the pre-sales process. 2. Project Management （1）Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility (e.g., Vice President-level) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughout project lifecycle； （2）Proactively manages risks and issues within and across large, complex projects leveraging previous experience and subject matter expertise to make sure project completion on cost, on schedule and on scope. 3. Technical Delivery （1）Responsible for the delivery of the products/solutions related to the cloud native, Android/IOS mobile, blockchain, security etc. in ANT Digital Technology BU, including the building of delivery standards, specification, processes, and platform capabilities； （2）Drive project implementation from blueprint planning, requirement analysis, business and technical architecture design, system coding and testing, and deployment, control the delivery quality and plan from both business and technical perspective； （3）Accumulate best practices of product and solutions through project deliveries and contribute to the improvement of product core competitiveness； （4）Continuously build and optimize delivery technical systems and tools, and have a deep understanding and practice in achieving scalable delivery； （5）Understand and have insight into industry trends, focus on the integration of business and products/solutions during the delivery, achieve the implementation of the business scenarios, and ultimately to help customer to achieve business success.