蚂蚁金服Ant Group-Head of AML Governance & Issue Management-USA
任职要求
- 7+ years of experience in AML compliance, governance, issue management, audit, or compliance roles – ideally within fintech or regulated financial services environments. - Demonstrated expertise building and scaling issue management frameworks, including root-cause analysis and corrective action oversight. - Proven track record managing cross-functional escalations and coordinating remediation across multiple internal and external stakeholders. - Strong knowledge of U.S. BSA/AML regulations, including policy governance, recordkeeping, and documentation requirements. - Excellent written and verbal communication skills- able to distill complex compliance issues into clear insights for senior executives and regulators. - Strong analytical skills, attention to detail, and commitment to timely, risk-based remediation. - Experience working in global, matrixed environments – ensuring U.S. AML requirements re reflected across jurisdictions. - Ability to handle competing priorities and deliver under tight timelines, especially during audits or regulatory inquiries.
工作职责
As Head of AML Governance & Issue Management, you will design and lead the issue management and AML governance framework that consolidates identified issues, tracks remediation progress, and ensures prompt resolution. You’ll perform root-cause analysis on policy or control breakdowns, validate remediation plans, and escalate cross-entity conflicts as needed. Your role includes facilitating transparent governance processes and accurately documenting decisions – all in compliance with U.S. BSA-AML regulations. You will report on program health and guide senior leadership through trends, escalations, and root causes. Success requires strong analytical skills and deep compliance acumen in a highly regulated, fast-paced business environment. Main Responsibilities - Manage an issue management framework to capture and consolidate all AML issues across business lines, regulatory findings, audits, and internal reviews. - Track remediation plans end-to-end, ensuring timely execution and proper resolution of control gaps, process failures, or policy deviations. - Perform root-cause analysis for major issues to understand underlying deficiencies and assess adequacy of proposed corrective actions. - Report regularly to senior leadership, BSA Officer on trends, remediation status, and overall program health-providing timely insights on emerging risks and systemic vulnerabilities. - Design and maintain a robust AML governance framework to document decisions, committee outcomes, and process updates – ensuring compliance with US needs, BSA-AML laws and internal policy. Manage cross-entity escalations, remediation conflicts, and implement issues remedial actions – coordinating with cross-functional teams as needed. Ensure governance materials (committee packs, issue memos, remediation trackers) are prepared to a high standard and easily accessible for audit or regulatory inspection. Act as a subject matter expert on issue management and governance for internal audit, examiners, and leadership – supporting reviews and regulatory interactions.
Ant Group’s Global Compliance Policies is looking for an individual who will be part of a growing and dynamic team supporting, which overseas policies and implementation of various compliance functions, including but not limited to Sanctions, Export Controls, Antitrust, ABAC, Cross-Border Data Privacy, Prohibited and Restricted Product, and responses to government investigations. [This individual reports directly to the Group Head of Global Compliance Policies.]We are looking to hire a detail-oriented, hard-working Compliance Officer to join Ant Group's Global Compliance Policies team, responsible for Prohibited and Restricted Product Compliance. This person will work closely with in-house commercial lawyers, risk management, other legal/compliance professionals, as well as business and operations teams. The ideal candidate will be a confident self-starter with strong subject matter expertise, interpersonal and organizational skills, and demonstrable ability to effectively and proactively engage and partner with the business in a fast-paced and engaging environment. Responsibilities: ● Owning the end-to-end Prohibited and Restricted Product compliance program and strategy, including the development of policies, standards, and other procedural or guidance materials. ● Providing day-to-day guidance for designing Prohibited and Restricted Product screening platforms and controls for Ant International’s services and all applicable Prohibited and Restricted Product related regulations. ● Planning, designing, developing and testing configurations for Prohibited and Restricted Product screening applications. ● Performing data analysis, designing business requirements, understanding emerging issues, performing estimation and verify implementation of new features and enhancements. ● Identifying, assessing, and advising on compliance risks and control enhancements to a variety of stakeholders and customers to mitigate risks related to Prohibited and Restricted Product. ● Providing advice to the businesses on an ongoing basis on new business initiatives, new products, and customer-related matters with respect to applicability of policies, resolution of potential red flags or other compliance escalations. ● Researching, analyzing and providing recommended remediation efforts on action plans for matters that present Prohibited and Restricted Product and/or reputational risk. ● Overseeing control assessments and supporting the completion of company-wide Prohibited and Restricted Product Risk Assessments. ● Staying current on key Prohibited and Restricted Product regulatory changes, key enforcement actions and related industry trends. ● Collaborating closely with the Compliance Operations team to operationalize the Prohibited and Restricted Product Compliance program. ● Working closely with Legal to respond to any government inquiries relating to Prohibited and Restricted Product.
We are WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalisation of the modern services industry globally. We have a shared purpose ‘to make it easy to do business anywhere'. Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. We are looking for a passionate individual who has Training and Quality Assurance experience to join our team and ensure that our Customer Success Managers are well trained and maintain the highest standards of service quality. Job Description: As a Customer Success Training and Quality Assurance Specialist at WorldFirst, you will be reporting directly to the Head of Quality Assurance and Complaints. Your responsibilities will encompass both training and quality assurance aspects. This role will cover training Customer Success Managers in Asia, the UK and Europe. There is also a small element of dealing with customer complaints. If you are passionate about training and quality assurance in the field of customer service, we encourage you to apply for this position. Key Responsibilities: 1. Training: • Conduct orientation sessions for new hires to introduce them to the company's values, culture, and expectations. • Deliver and create training materials and resources to support ongoing learning and development. • Collaborate with the CSM team leaders to identify opportunities for process improvements and training needs. As well as other members throughout the company. • Ensure that associates understand the regulatory requirements that are expected of them within the region in which they are based 2. Quality Assurance: • Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails, and chats. • High proficiency in the English language, this role will require reviewing emails and chats for grammar and spelling mistakes. Also ensuring the right tone and structure is used. • Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards • Analyse data and prepare reports on quality assurance findings, identifying areas for improvement. • Conducting Root Cause Analysis to identify and evaluate quality trends, and contributing to the improvement of controls and reports. • Reporting any compliance failures to the Head of Quality and Complaints. 3. Complaints Handling: • To handle and manage complaints within the regions mentioned previously, experience is not required as training will be given.
We are looking for a proactive and experienced Sanctions Compliance Officer to support our compliance operations in the UAE and Saudi Arabia. This role is critical in ensuring that our business complies with local and international sanctions regulations, including those issued by OFAC, UN, EU, and GCC authorities. You will play a key role in advising on sanctions risks, handling screening escalations, and supporting cross-regional compliance efforts.
Introduction We are looking for a Soft IP counsel to support our international business needs. You will report to a Legal Director and work alongside other legal counsel in the team to support our rapidly growing business internationally. Job Description 1.Responsible for all offshore matters (i.e. outside China) relating to trade mark, domain name and copyright (non-contentious, contentious, commercial and compliance related); 2.Manage the trade mark, domain name and copyright portfolios of the Group, including administration of internal and external management platforms; 3.Responsible for licensing and other commercial transactions (involving the Group’s IP); 4.Handle offshore infringement actions, complaints and disputes (involving the Group’s IP); 5.Co-ordinate with the onshore legal team and various business units in relation to IP protection and management; 6.Provide advice to and co-ordinate with other legal teams and various business units on brand protection and management; 7.Provide training for the legal team and training modules to business units on brand awareness, protection and risk management; 8.Assist the team leader on matters involving brand awareness and protection, and risk management.