沐瞳[Publishing Center] Esports League Operations Manager

Overview: We're looking for an experienced and highly organized Esports Operations Manager to lead the seamless execution of our league operations, tournament management, team and player coordination, community engagement, and third-party tournament partnerships. The ideal candidate will be a strong leader with a deep understanding of the esports ecosystem and the ability to manage multiple complex moving parts in a dynamic, fast-paced environment. What You'll Do: League Operations - Craft and manage comprehensive match schedules, league formats, and operational timelines. - Ensure strict adherence to league rules and competitive integrity across all participants. - Oversee game data tracking, results processing, and rule enforcement. On-Ground Operations - Plan and execute the entire match day tournament flow, coordinating with all departments for a smooth event. - Manage and test tournament devices throughout the season to meet tournament and sponsor requirements. - Develop and implement referee standards and training programs in coordination with vendors. - Formulate and refine Standard Operating Procedures (SOPs) for on-ground operations to drive continuous learning and improvement. Tournament Operations - Develop, revise, and enhance tournament rulebooks based on product, team, player, and stakeholder requirements. - Create and deconflict the esports calendar and tournament match-ups by coordinating with internal and external stakeholders. - Formulate, revise, and enhance tournament formats and brackets. - Execute roster lock procedures throughout the season, including submission collection, application review, and data management, ensuring compliance with league requirements for registrations, transfers, and roster changes. - Manage prize pool setting, calculation, and distribution for MPL ID and MDL ID. - Coordinate with broadcast, production, and marketing teams for comprehensive tournament coverage. - Handle all logistics, including match flow, registration, seeding, and results processing. - Plan and execute both online and offline tournaments. Team & Player Management - Plan and host regular manager meetings with MPL and MDL teams throughout the season. - Act as the primary liaison, effectively handling and delivering requests between teams and the league to achieve mutually beneficial outcomes. - Plan and execute comprehensive team hospitality throughout the season. - Monitor, collect, and analyze relevant news and information about gaming and esports in the Philippine market. - Plan and execute initiatives for teams' performance enhancement, including data service, new player scouting, and coach training. - Manage all female MLBB teams within the Philippine market in collaboration with official female esports partners. - Plan and execute player hospitality initiatives throughout the season (e.g., birthdays). - Plan and execute programs for player education, cultivation, and development. - Provide operational support to ensure teams comply with tournament and league requirements. - Monitor team needs and escalate concerns to relevant departments as required. Community Engagement - Collaborate with the Community Manager to oversee and manage the MPL and MDL communities. - Develop and implement fan engagement initiatives to strengthen grassroots and community involvement. - Coordinate community-led tournaments, activations, and campaigns. - Track community sentiment and feedback to inform future engagement strategies. Third-Party Tournament Operations - Evaluate and manage external tournament organizers to ensure alignment with our brand and game standards. - Provide access to necessary tools, resources, and operational guidance for quality execution. - Serve as the key point of contact for third-party collaborations and activations.

1. Lead the planning and development of the annual esports tournament calendar for Indonesia region, including core tasks such as formulating competition rules, coordinating tournament schedules, and designing processes to establish a robust tournament ecosystem. 2. Oversee on-site execution(Operation and Referee) of tournament projects to ensure fair, orderly, and efficient delivery of both online and offline events, encompassing key aspects like managing offline tournament workflows, overseeing professional refereeing, and coordinating cross-departmental collaboration. 3. Manage the systematic operation and development of professional teams and players. Leverage internal and external promotional resources to lead the creation of star team and player IPs, enhancing their industry influence and public recognition. 4. Oversee the operation, management, and cultivation of esports KOLs. Integrate promotional resources to build structured development pathways, supporting the growth of high-quality esports KOLs and continuously boosting overall tournament exposure and viewership metrics.

Objective: The Production & Logistics Manager will lead and manage all aspects of post-booking stage of event planning and execution. This includes coordinating all event with vendor/agency related services including event management, logistic operations, set-up, equipment service, and production logistics. Additionally, the Production & Logistic Manager is responsible for gathering and disseminating all event-related information to various departments throughout the arena including facilities, production, and broadcast production related systems. Core Responsibilities: - Lead and manage the event operations by vendor/agency, including game-day and non-game day related event setups and activities. - Maintain and develop relationships with a wide variety of vendors and suppliers. - Coordinate the relationship and productivity of Stagehands, rigging, and other labor contractors. - Work with various arena and team departments to meet event staffing and production needs. - Assist in planning and executing event-related expenses and budgets. - Coordinate floor plans for events based on building safety code. Secure proper permits for events. Ensure compliance with all applicable fire, building, and safety codes. - Prepare supporting documentation including event notes, expense estimates, and post notes. - Manage the department budget, including Operating, Maintenance, and Capital Projects as related to production services. - Monitor stagehands, riggers, and other event-related contract event personnel. - Maintain and develop relationships with event support vendors and rental houses that provide services for event-related activities. - Execute Production Meetings with various arena and tenant departments to ensure accurate and timely delivery of event information. - Manage arena-related broadcast, production, and technical setup aspects.

Responsibilities: 1. Localize Global Campaigns & Maximize Market Impact - Transform global brand campaigns into culturally relevant local activations (e.g., extend content for Malaysian gamers' social media preference, festivals, and influencer communities). - Develop integrated marketing plans spanning digital (TikTok/ Facebook/ Instagram/ Youtube), events, and partnerships to amplify patch launches. 2. Cross-Functional Collaboration Hub - Execute downstream localization: Partner with HQ teams to implement general brand strategies while providing real-time local insights (e.g., compliance risks, cultural nuances). - Unlock local synergies: Lead collaboration with community, ops, and channel teams to leverage Malaysian influencers, media, and events – ensuring "one key action, multi-channel impact." 3. Data-Driven Optimization - Monitor campaign performance (ROI, CPM, engagement, conversion), conduct rapid test-learn-adapt cycles, and identify high-efficiency key actions (e.g., viral local content formats). 4. End-to-End Project Ownership - Own complex patch launch local campaigns and business metrics, manage vendor quality/cost, and mitigate risks.(e.g., PR crises triggered by cultural/religious sensitivities)