美团Keeta_3pl Capacity Operation Intern
任职要求
1. Proficient in data analysis tools(SQL, other data-analysis tools etc) , with the ability to apply these skills in business scenarios. 2. Detail-oriented, responsible, and curious about the business with a strong willingness to learn. 3. Strong communication and coordination skills, with prior experience in multi-party project collaboration being a plus. 4. Able to work full-time for 5 days per week. 5. Language Skills: English is must, and Urdu speaking candidates are preferred.
工作职责
1. 3PL Capacity Management: Monitor and ensure that target capacity metrics for third-party logistics (3PL) partners are met. This includes evaluating performance and implementing improvements as needed. 2. Rider Shift Monitoring: Track and manage rider shift schedules, ensuring adherence to planned timings and identifying any deviations that could impact operations. 3. Performance Analysis: Analyze rider performance data relative to their scheduled shifts, extract actionable insights, and collaborate with relevant teams to optimize operational efficiency. 4. Data Insights Extraction: Extract insights from large amounts of data to support operational decision-making. 5. Translation Support: Assist with translating documents for partners as required.
1)Collaborate with regional team on partners' capacity schdueling target and capacity attendance performance, leverage partner feedback loops to enhance goal-setting precision and operational feasibility. 2)Lead end-to-end execution of capacity scheduling targets, monitor and analyze partners performance,and help drive corrective actions for underperforming partners and areas. 3)Design and optimize synchronization and interaction processes with local team to enhance operational efficiency.
1. 3PL Training System Development: Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.g., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.
1)Design 3PL capacity attendance KPI model to effectively incentivize partners in achieving platform targets, ensuring customer delivery experience and delivery efficiency. 2)Continuously analyze and monitor partners' performance, and optimize KPI model based on platform requirements. 3)Develop 3PL delivery quality control strategies, supporting the achievement of platform delivery quality goals.
1)Design pricing models for 3PL partners based on partners' UE performance, market price level, and cost efficiency. 2)Design incentive models for 3PL capacity based on marketplace balance, SLAs, and market trends. 3)Cooperate with KPIs Opeation team and analyze delivery costs continuously for pricing strategy optimization.