美团Keeta_3pl Capacity Operation Intern
任职要求
1. Proficient in data analysis tools(SQL, other data-analysis tools etc) , with the ability to apply these skills in business scenarios. 2. Detail-oriented, responsible, and curious about the business with a strong willingness to learn. 3. Str…
工作职责
1. 3PL Capacity Management: Monitor and ensure that target capacity metrics for third-party logistics (3PL) partners are met. This includes evaluating performance and implementing improvements as needed. 2. Rider Shift Monitoring: Track and manage rider shift schedules, ensuring adherence to planned timings and identifying any deviations that could impact operations. 3. Performance Analysis: Analyze rider performance data relative to their scheduled shifts, extract actionable insights, and collaborate with relevant teams to optimize operational efficiency. 4. Data Insights Extraction: Extract insights from large amounts of data to support operational decision-making. 5. Translation Support: Assist with translating documents for partners as required.
1)Collaborate with regional team on partners' capacity schdueling target and capacity attendance performance, leverage partner feedback loops to enhance goal-setting precision and operational feasibility. 2)Lead end-to-end execution of capacity scheduling targets, monitor and analyze partners performance,and help drive corrective actions for underperforming partners and areas. 3)Design and optimize synchronization and interaction processes with local team to enhance operational efficiency.
What You'll Do Be responsible for all operations of a new business model that´s is being developed in Keeta. That includes capacity, service levels and costs, from the strategy to day-to-day execution.
1. 3PL Training System Development: Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.g., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.
-Design partner capacity&experience KPI model to effectively drive partners toward achieving platform delivery targets, ensuring customer delivery experience and delivery efficiency. -Continuously analyze and monitor partners' performance, optimizing KPI model based on platform requirements. -Collaborate with relevant teams to conduct regular interviews and surveys with partners, based on partner assessment targets and partner operational capabilities, develop operational guidance scheme for artners, and contribute to achieving platform delievery experience goals. -设计3PL运力&体验考核方案，有效牵引商达成平台履约目标要求，保障用户履约配送体验； -持续分析和监控商履约体验考核表现，结合平台履约体验要求，优化考核方案。 -联动相关团队定期进行商访谈调研，基于商考核目标要求和商运营能力情况，输出商运营指导策略，助推平台履约体验目标达成。