美团连锁客户解决方案和运营负责人Head of Strategic Accounts Solutions and Operations

任职要求

1、对外卖业务/餐饮有理解，过往有外卖/餐饮品牌运营相关经验优先；
2、对新事物有好奇心，愿意开放探索外卖经营方法论在不同国家/地区的不同玩法，发现规律并沉淀国际化可复制经验；
3、有推动力和执行力，以建设者心态、协同各方（市场、B/C/D运营、销售）切实解决新业务面临的问题，并协助建设流程和组织能力；
4、一颗渴望发挥正向影响力的心，愿意接受挑战，欢迎大客户同学转运营/商分同学转业务；
5、英语听说读写流利优先。

Job Requirements:
1. Understand the takeaway business/catering industry, with preference given to candidates with prior experience in takeaway/catering brand operations.
2. Be curious about new things and willing to explore different approaches to takeaway operations in various countries/regions, identify patterns, and consolidate internationally replicable experiences.
3. Demonstrate drive and execution capability, adopt a builder mindset, collaborate with various departments (marketing, B/C/D operations, sales), address new business challenges, and assist in building processes and organizational capabilities.
4. Have a desire to exert positive influence, be willing to accept challenges, and welcome transfers from major customer roles to operations or business analysis roles.
5. Fluency in English in speaking, listening, reading, and writing is preferred.

工作职责

1、深入研究餐饮业发展趋势，通过数据分析，挖掘连锁品牌在外卖平台经营的机会点，帮助大客户经理影响当地连锁客户；
2、针对不同类型的客户或不同场景，承接公司策略且输出适用于连锁品牌的增长策略及对应解决方案，并整合、输出、复制经验；
3、探索并引领联合商业计划等战略合作模式框架，与客户经理共同建设头部客户的深度合作模式并运营；
4、带领团队，建设连锁客户运营中的常见流程，切实解决大客户面临的实际问题。

Job Responsibilities:
1. Conduct in-depth research on the development trends of the catering industry, identify business opportunities for chain brands on the takeaway platform through data analysis, and assist the senior account manager in influencing local chain customers.
2. Develop growth strategies and corresponding solutions for different categories of customers or scenarios, implement corporate strategies suitable for chain brands, and integrate, output, and replicate experiences.
3. Explore and lead the framework of joint business plans and other strategic cooperation models, work with the account manager to build deep cooperation models with key customers, and operate them.
4. Lead the team to establish common operational processes for chain customers and solve practical issues of major customers.