美团Keeta-Process Operation-Kuwait（Merchant Onboarding）
任职要求
有良好的运营流程改善意识，逻辑分析能力强，有较强的洞察思维，能够通过或调研或数据洞察问题; 较强的横向沟通能力、跨职能项目管理能力，从目标设定到执行落地有完整闭环的管理经验； 有较强的目标感和拿结果意识，有探索精神自驱力强，具备韧性； 熟悉服务满意度的设计、调研方法，对结果有分析评估和持续迭代经验； 良好的中文和英文听说读写能力。 Good operation improvement consciousness, strong logical analysis ability, strong insight thinking, able to through or research or data insight problems; Strong horizontal communication skills, cross-functional project management capabilities, from goal setting to implementation of landing a complete closed-loop management experience; Have a strong sense of purpose and take the results consciousness, have the spirit of exploration self-driven, with toughness; Familiar with the design of service satisfaction, research methods, analysis and evaluation of results and continuous iteration experience; Good listening, speaking, reading and writing skills in English and Chinese. 具备以下条件优先 有外卖B端/D端业务经验、流程运营经验； 销售支持、审核中心或客服中心管理运营经验。 Experience in food delivery B-side/D-side business, process operation experience Experience in managing operations in sales support, audit centers, or customer service centers.
工作职责
负责Keeta 科威特商家端上单流程优化和风险管理； 负责商户上单全流程和链路中各模块的设计与运营； 从商户视角、BD视角、产运视角持续改善工作流程、执行规范，并推动方案落地和迭代； 通过客户声音的洞察、分析，发现痛点问题，与协同团队密切合作，推动问题从源头解决； 针对业务线的各个环节，对问题有序梳理，主动为业务团队和运营团队提出改善建议并推动需求项目执行。 Responsible for the optimisation and risk management of Keeta Kuwait's merchant side ordering process; Responsible for the design and operation of various modules in the whole process and chain of merchant onboarding; Continuously improve the workflow, execution specification from merchant perspective, BD perspective, production and operation perspective, and promote the programme landing and iteration; Through the customer voice insight, analysis, find the pain point problem, and work closely with the collaborative team to promote the problem from the source to solve; For all aspects of the business line, sort out the problems in an orderly manner, take the initiative to put forward improvement suggestions for the business team and operation team and promote the demand project execution.
We are looking for a highly motivated and experienced individual to join our team as a Senior Manager - Logistics Compliance. This role is crucial in helping Keeta establish strong working relationships with local government bodies and regulatory agencies in Kuwait, ensuring smooth business operations and compliance with all local laws and regulations in the delivery industry. The ideal candidate should have a background in government relations, regulatory affairs, or relevant public sector roles, especially in the context of logistics, transportation, or food delivery. Key Responsibilities: 1、Government Relations & Compliance Management: Establish and maintain connections with key government departments related to food delivery. Navigate local regulatory frameworks, ensuring Keeta is fully compliant with transportation, health and labor laws. Act as the main liaison between Keeta and logistic relevant authorities to facilitate business operations and approvals. Ensure that all compliance processes are properly documented and followed. 2、Regulatory & Legal Support: Provide guidance and support in obtaining necessary permits and certifications, including health cards for riders and food safety approvals for delivery operations. Assist in the preparation and submission of regulatory filings and documentation to local authorities. Keep track of any changes in relevant laws and regulations and advise internal teams on necessary adaptations. 3、Process Optimization: Collaborate with local authorities to streamline the compliance process and ensure timely approvals for new operations or service expansions. Identify potential risks or gaps in compliance and propose solutions to mitigate these risks effectively.
3PL Partner Development & Expansion: Develop and expand the 3PL partner network in line with demand in each city within Kuwait, ensuring scalability and reliable delivery services. 1、Partner Training & Operational Support: Enhance the operational capabilities of partners through training programs and effective communication, ensuring they understand company rules, strategies, and performance expectations. 2、Relationship Building & Management: Build and maintain strong, productive relationships with 3PL partners across Kuwait, fostering alignment with company goals and ensuring consistent operational efficiency. 3、Compliance Monitoring: Ensure 100% compliance for all 3PL partners and their riders in Kuwait, ensuring that they meet local and operational regulatory requirements. 4、Process Optimization & Collaboration: Work closely with product teams to optimize processes, products, and tools used by 3PL companies in Kuwait, ensuring they are streamlined and aligned with business needs. 5、Incentive & Penalty Management: Collaborate with the operations team to design and implement reward and penalty systems for 3PL partners, driving performance toward achieving business goals like hiring targets and improving user experience. 6、Achieving Business Targets: Take responsibility for the success of assigned partners and regions in Kuwait, ensuring goals related to rider recruitment, operations, management, and user experience are met. 7、Elimination of Underperforming Partners: Communicate and execute the process for removing partners who fail to meet operational or compliance standards, providing feedback and ensuring alignment with business goals. 8、Additional Tasks: Complete any other responsibilities or projects assigned by the manager to support departmental and organizational success.
Cross-industry Partnership Development: 1、Actively explore and establish cooperative relationships with local brands, supermarkets, chains, life service platforms and other companies to promote resource exchange and joint marketing; 2、Design and implement cross-brand cooperation projects (joint activities, rights exchange, member acquisition, etc.) to enhance brand influence and user conversion. Channel Management and Market Linkage: 3、Responsible for the planning and management of cross-industry cooperation channels, and promote collaboration with sales, operations and other departments; 4、Track cooperation results, output cooperation evaluation reports, and continuously optimize cooperation models. 5、Localized Market Research: Analyze user behavior, consumption preferences and channel ecology in Kuwait and surrounding markets, and propose cooperation strategies based on business goals; Grasp local culture and festival hotspots, and plan cross-industry marketing plans that meet market needs. 6、Brand Linkage and Negotiation: Conduct business negotiations on behalf of the company and lead the cooperation process, including agreement signing, resource docking, budget management, etc.; Establish and maintain important partnerships to enhance the company's influence and brand awareness in the local market.
1、负责keeta商家上单流程管理，包括不限于梳理标准化流程并赋能团队，进行目标和进度管理； 2、敏锐识别流程问题和低效环节，通过推动流程重构和产品迭代，提高团队作业效率； 3、承接组织内业务项目，有效组织调动团队资源支持项目落地并取得结果。 1. Responsible for the order process management of Keeta merchants, including but not limited to sorting out standardized processes and empowering the team, and managing goals and progress; 2. Sensitively identify process problems and inefficient links, and improve team work efficiency by promoting process reconstruction and product iteration; 3. Undertake business projects within the organization, effectively organize and mobilize team resources to support project implementation and achieve results.