美团Keeta-Process Operation（Merchant Onboarding）Riyadh
任职要求
1、1-3年流程管理、项目管理、销售运营等相关岗位经验优先； 2、数理逻辑清晰，掌握基本的数据能力和分析方法，能够自主完成取数和业务分析； 3、有较强的项目管理和横向推动力，英语流利。 1. 1-3 years of experience in process management, project management, sales operations and other related positions is preferred; 2. Clear mathematical logic, master basic data capabilities and…
工作职责
1、负责keeta商家上单流程管理，包括不限于梳理标准化流程并赋能团队，进行目标和进度管理； 2、敏锐识别流程问题和低效环节，通过推动流程重构和产品迭代，提高团队作业效率； 3、承接组织内业务项目，有效组织调动团队资源支持项目落地并取得结果。 1. Responsible for the order process management of Keeta merchants, including but not limited to sorting out standardized processes and empowering the team, and managing goals and progress; 2. Sensitively identify process problems and inefficient links, and improve team work efficiency by promoting process reconstruction and product iteration; 3. Undertake business projects within the organization, effectively organize and mobilize team resources to support project implementation and achieve results.
负责Keeta 科威特商家端上单流程优化和风险管理； 负责商户上单全流程和链路中各模块的设计与运营； 从商户视角、BD视角、产运视角持续改善工作流程、执行规范，并推动方案落地和迭代； 通过客户声音的洞察、分析，发现痛点问题，与协同团队密切合作，推动问题从源头解决； 针对业务线的各个环节，对问题有序梳理，主动为业务团队和运营团队提出改善建议并推动需求项目执行。 Responsible for the optimisation and risk management of Keeta Kuwait's merchant side ordering process; Responsible for the design and operation of various modules in the whole process and chain of merchant onboarding; Continuously improve the workflow, execution specification from merchant perspective, BD perspective, production and operation perspective, and promote the programme landing and iteration; Through the customer voice insight, analysis, find the pain point problem, and work closely with the collaborative team to promote the problem from the source to solve; For all aspects of the business line, sort out the problems in an orderly manner, take the initiative to put forward improvement suggestions for the business team and operation team and promote the demand project execution.
1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。 2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。 3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。 4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。 5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。 6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。 7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。 1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies. 2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions. 3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades. 4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source. 5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation. 6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance. 7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.
Team Management and Deliverables: Responsible for managing a local Keeta team of approximately 30-40 people in Brazil, responsible for uploading and verifying all merchant information, ensuring data efficiency, completeness, and accuracy. This requires balancing limited resources and delivering high-quality team results on time. Mechanism and Process Development: Establish comprehensive internal and external collaboration workflows and oversight mechanisms, continuously optimizing processes to ensure the team accurately and efficiently serves business needs. Core Metric Monitoring: Monitor and report key onboarding metrics, proactively identify and resolve issues to ensure a smooth onboarding experience for merchants. Team Collaboration: Work closely with sales, compliance, and product teams to streamline the onboarding process and meet merchant needs. Team Development and Capacity Building: Develop training materials and conduct onboarding training for new employees and merchants as needed.
1.Drive API-based integration between local Brazilian chain brands and the platform, enabling seamless connectivity with merchant systems such as POS, ERP, and OMS. 2.Coordinate with product, engineering, and sales teams to design and implement digital solutions tailored to enterprise clients in the chain industry. 3.Manage technical onboarding and post-integration operations, ensuring smooth system performance and continuous optimization after go-live. 4.Oversee vendor and third-party service provider relationships, ensuring high-quality delivery and effective support throughout the API integration process. 5.Provide technical support for key accounts, working closely with strategic clients to ensure API stability, troubleshoot issues, and implement improvements.