美团Keeta-Process Operation（Merchant Onboarding）Riyadh
任职要求
1、1-3年流程管理、项目管理、销售运营等相关岗位经验优先； 2、数理逻辑清晰，掌握基本的数据能力和分析方法，能够自主完成取数和业务分析； 3、有较强的项目管理和横向推动力，英语流利。 1. 1-3 years of experience in process management, project management, sales operations and other related positions is preferred; 2. Clear mathematical logic, master basic data capabilities and analysis methods, and be able to independently complete data acquisition and business analysis; 3. Strong project management and horizontal driving force, fluent in English. 具备以下条件优先 有外卖B端/D端业务经验、流程运营经验 Experience in food delivery B-side/D-side business, process operation experience
工作职责
1、负责keeta商家上单流程管理，包括不限于梳理标准化流程并赋能团队，进行目标和进度管理； 2、敏锐识别流程问题和低效环节，通过推动流程重构和产品迭代，提高团队作业效率； 3、承接组织内业务项目，有效组织调动团队资源支持项目落地并取得结果。 1. Responsible for the order process management of Keeta merchants, including but not limited to sorting out standardized processes and empowering the team, and managing goals and progress; 2. Sensitively identify process problems and inefficient links, and improve team work efficiency by promoting process reconstruction and product iteration; 3. Undertake business projects within the organization, effectively organize and mobilize team resources to support project implementation and achieve results.
负责Keeta 科威特商家端上单流程优化和风险管理； 负责商户上单全流程和链路中各模块的设计与运营； 从商户视角、BD视角、产运视角持续改善工作流程、执行规范，并推动方案落地和迭代； 通过客户声音的洞察、分析，发现痛点问题，与协同团队密切合作，推动问题从源头解决； 针对业务线的各个环节，对问题有序梳理，主动为业务团队和运营团队提出改善建议并推动需求项目执行。 Responsible for the optimisation and risk management of Keeta Kuwait's merchant side ordering process; Responsible for the design and operation of various modules in the whole process and chain of merchant onboarding; Continuously improve the workflow, execution specification from merchant perspective, BD perspective, production and operation perspective, and promote the programme landing and iteration; Through the customer voice insight, analysis, find the pain point problem, and work closely with the collaborative team to promote the problem from the source to solve; For all aspects of the business line, sort out the problems in an orderly manner, take the initiative to put forward improvement suggestions for the business team and operation team and promote the demand project execution.
1.Drive API-based integration between local Brazilian chain brands and the platform, enabling seamless connectivity with merchant systems such as POS, ERP, and OMS. 2.Coordinate with product, engineering, and sales teams to design and implement digital solutions tailored to enterprise clients in the chain industry. 3.Manage technical onboarding and post-integration operations, ensuring smooth system performance and continuous optimization after go-live. 4.Oversee vendor and third-party service provider relationships, ensuring high-quality delivery and effective support throughout the API integration process. 5.Provide technical support for key accounts, working closely with strategic clients to ensure API stability, troubleshoot issues, and implement improvements.
1. Contract Management Draft, review, and manage contracts between Keeta and local 3PL partners. Coordinate with legal teams to localize and optimize standard contract templates. Track contract performance, ensure key terms are fulfilled, and identify potential compliance risks. 2. Onboarding & Qualification Execute end-to-end onboarding process: document collection, qualification screening, due diligence, and record-keeping. Build and maintain a robust 3PL database with complete and up-to-date documentation. Support the development of SOPs and digital systems for merchant qualification and tracking. 3. Compliance & Risk Control Enforce MEI (Microentrepreneur) compliance policies and educate 3PL partners on related requirements. Assist with routine audits on 3PL contracts and rider payment paths to mitigate labor relationship risks. Work cross-functionally with legal, finance, and risk teams to develop a sustainable and low-risk partnership model.
Responsibilities 1.支持合作商准入流程 Assist in the onboarding process for partners and vendors: 协助完成商户或运力供应商的准入资料审核（资质、合规、线索信息等） Support qualification checks and compliance document reviews of merchants or fleet vendors 跟进并更新合作商审核进度及状态 Track and update the approval progress of each partner 2. 参与合同审核工作 Assist in contract documentation: 协助整理与核对合同信息，支持法务或运营完成条款审阅 Help organize and verify contract content; support legal or ops teams with clause reviews 协助归档和追踪合同签署情况 Archive and monitor the contract signing process 3. 参与数据分析与管理 Participate in data analysis: 协助构建转化漏斗，追踪商户/运力商从线索到转化的各阶段表现 Help build and track conversion funnel data across different partner onboarding stages 对合作商流程中的数据（转化率、审核周期等）进行结构化分析 Conduct structured analysis on partner approval metrics (e.g. conversion rate, review cycle) 4. 多语言支持 Multilingual support: 支持团队与阿语用户或供应商沟通，提供基础翻译或信息理解支持 Facilitate communication with Arabic-speaking partners through translation and interpretation assistance