美团Mega Operation Analysis Intern

TEAM, ROLE INTRODUCTION: The Strategy, Performance Management & Intelligence (S&PMI) team is in charge of managing the Key Performance Indicators (KPI) covering service performance, contract compliance, network and operation compliance and market intelligence. We also collaborate with other functions in Platform Logistics to ensure the suitability, compliance of these KPIs. The successful candidate will be responsible for building up systematic performance management, market intelligence visibility and any strategic projects in order to steer the performance following the regional strategy direction. DUTIES & RESPONSIBILITIES 1. Strategic Performance Management & Planning ● Execute a comprehensive performance management strategy aligned with organizational goals. ● Define, track, and refine KPIs to measure business performance across departments. ● Work hand in hand with other functions in Regional and across Logistics ventures to ensure the suitability, compliance of these KPIs. ● Design and control governance, framework of working process related to critical domain in PM as regional level to drive for performance improvement. ● Measure, monitor and report Logistics Performance in terms of Delivery performance, buyer & seller experience on modes of Business as usual (BAU) and Mega Campaigns (CP). ● Identify opportunities for process optimization, cost reduction, and revenue growth through data analysis. 2. Business Intelligence ● Lead the design and implementation of advanced BI solutions (e.g., dashboards, reports, predictive models) to support real-time decision-making. ● Analyze historical and real-time data to uncover trends, root causes of performance gaps, and actionable recommendations. ● Collaborate with BI, PMI and operations teams across ventures to integrate data sources and ensure alignment with business objectives. ● Partner with internal DE, Tech teams to implement data governance and maintain data infrastructure, BI tools… 3. Stakeholder Engagement ● Present insights and recommendations to management and senior leadership, translating complex data into clear, actionable strategies. ● Act as a trusted advisor to business units, guiding them in leveraging data to achieve operational excellence. ● Facilitate sessions to align stakeholders on performance metrics and BI priorities. ● Participate in strategic project and ensure favorable milestone.

• Coordinate with Commercial to perform logistics forecast planning activities on short-term and long-term forecast to support operational strategy. • Track and provide insights on planning accuracy against forecasted numbers, work for forecast accuracy improvement and feedback to stakeholders. • Responsible for parcel injection and depletion analysis on a daily basis, and Mega Campaigns for Logistics functions. • Perform data analysis and enhance data visibility through dashboard or autobots to improve forecasting model and optimize planning process. • Coordinate with stakeholders to conduct Cost Optimization Analysis Model. • Participate and support cross-functional projects where required. • Engage required local stakeholders from Lazada Logistics, Lazada and regional stakeholders.

• Coordinate with Commercial to perform logistics forecast planning activities on short-term and long-term forecast to support operational strategy. • Track and provide insights on planning accuracy against forecasted numbers, work for forecast accuracy improvement and feedback to stakeholders. • Responsible for parcel injection and depletion analysis on a daily basis, and Mega Campaigns for Logistics functions. • Perform data analysis and enhance data visibility through dashboard or autobots to improve forecasting model and optimize planning process. • Analyze and model logistics network performance to identify opportunities for cost savings, improved delivery times, and operational efficiency. • Coordinate with stakeholders to conduct Cost Optimization Analysis Model. • Participate and support cross-functional projects where required. • Engage required local stakeholders from Lazada Logistics, Lazada and regional stakeholders.

Duties and Responsibilities • Create an inspiring team environment with an open communication culture. • Delegate tasks. • Oversee day-to-day operation. • Monitor team performance and report on metrics. • Discover training needs and provide coaching. • Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments. • Be able to act proactively to ensure smooth team operations and effective collaboration. • Maintain good conditions of facility and utility. • Overall operation report for Daily, Weekky, Monthly and Yearly • Other task as assigned. Key Decisions • Initiate project improvement to enhance the process and team. • Manage mistake/error internal and external. • Discover training needs and provide coaching. • Internal allocate/sharing resource. • Escalate issues to tech team or who relevant (if any). • Complain from seller and customer must feedback within 24 hrs. Key performance indicators • Pick/Consolidate/sorting/Pack/Handover Productivity • Achieve target service level agreement(SLA) • Low complain from seller and customer. • Maintain backlog must not over 6 hours. • Employee turnover rate. • Manage WH cancellation rate must lower than the target. Dimensions • Manage and oversee 50 staffs per shift. • Manage Outbound volume 15,000 items per day (up to 50,000 items per shift / 200,000 items per day during Mega Campaign) • Manage internal and external cases (such as wrong pick , excess pick, Seller complain , Customer Complain) • Ensure great customer service at all levels.