美团Commercial Planning Manager
任职要求
1. 本科及以上学历,3年以上平台类、互联网行业相关运营经验; 2. 熟悉平台型业务的交易流程与用户服务体系,有体验运营、商家运营或治理背景优先; 3. 具备良好的跨团队协作与项目管理能力,能推动产品、技术、客服等多方协同; 4. 数据分析能力强,逻辑清晰,具备体验问题定位与拆解能力。 1. Education & Experience: Bachelor's degree+,3+ years platform/Internet operations experience. 2. Business Expertise: Proficient in platform transaction flows & user service s…
工作职责
1. 商家侧体验策略制定:通过对商家的管理和运营,改善用户交易链路中的商家提供服务环节的交易体验,优化用户交易体验;制定商家在特殊场景的体验保障策略,保障恶劣天气、活动大促等特殊场景和极端天气下的体验保障; 2. 商家体验流程优化:设计和优化产品流程,协同BD、客服、商家、配送的有机串联改善协作效率,高效敏捷治理商家侧体验问题,迭代商家服务能力; 3. 商家治理与平台秩序构建:制定与落地商家治理策略,识别并治理违规行为,梳理并优化平台规则,提高商家合规率与平台信任感。 1. Customer Experience Strategy: Develop merchant experience strategies by optimizing merchant management and operations to improve service quality in user transaction journeys. 2. Merchant Experience Process Optimization: Streamline workflows across BD, customer experience, merchants & delivery. Quickly resolve issues & improve merchant capabilities. 3. Merchant Governance & Platform Ecosystem Building: Create and implement merchant governance frameworks to identify and address compliance violations.
1. 商家侧体验策略制定:通过对商家的管理和运营,改善用户交易链路中的商家提供服务环节的交易体验,优化用户交易体验;制定商家在特殊场景的体验保障策略,保障恶劣天气、活动大促等特殊场景和极端天气下的体验保障; 2. 商家体验流程优化:设计和优化产品流程,协同BD、客服、商家、配送的有机串联改善协作效率,高效敏捷治理商家侧体验问题,迭代商家服务能力; 3. 商家治理与平台秩序构建:制定与落地商家治理策略,识别并治理违规行为,梳理并优化平台规则,提高商家合规率与平台信任感。
Demand Forecasting & Sales Planning Drive the design and evolution of high-impact regional demand forecasting algorithms and increase adoption across our six Southeast Asian markets, ensuring precision, adaptability and strong alignment with commercial priorities. Partner closely with local Supply Chain and commercial teams, along with regional stakeholders, to translate market insights and growth plans into data-driven and executable forecasts. Play a leading role in campaign readiness and strategic planning, while continuously enhancing and scaling sales planning SOPs to elevate our performance and operational maturity across the region. Planning & Replenishment Execution Act as the central driver of planning and replenishment alignment, ensuring operational consistency across all markets. Champion the effective use of internal planning systems and data-driven demand methodologies to enable informed decision-making. Partner with local teams and tech functions to fine-tune replenishment models, optimize planning parameters and resolve executional challenges swiftly. Inventory Health & Performance Management Oversee critical inventory health metrics, including days of inventory, aging, overstocks and wastage, with a sharp focus on minimizing losses and maximizing inventory efficiency. Lead performance reviews to ensure visibility, accountability and alignment on key inventory metrics across all markets. Play a pivotal role, partnering with local commercial and sales planning teams to enable precise SKU-level forecasting, real-time campaign visibility and actionable post-campaign performance insights through post-mortem reviews. Supply Chain Integrity & Data Accuracy Act as a key guardian of Supply Chain data integrity by supporting local teams in resolving operational and system-related issues across our regional network. Collaborate with supporting functions to troubleshoot and maintain the accuracy of critical systems managing inventory synchronization, presell stock, COGS calculations and product master data. Oversee essential control points, such as product exclusions and warehouse inventory grouping, to ensure clean, reliable data and efficient, resilient Supply Chain operations. Regional Capability Building Deliver targeted trainings that empower local Supply Chain teams with best practices, shared learnings and continuous improvement mindsets. Lead onboarding and capability-building initiatives for local sales planners to foster consistency and capability uplift regionally. System Enhancement Rollout Lead the end-to-end rollout and optimization of internal retail Supply Chain systems and tools. Translate complex operational needs into clear, actionable system requirements in collaboration with local operations and regional product. Drive key initiatives, from BRD preparation and UAT to implementation and performance monitoring, ensuring all tools are scalable, intuitive and aligned with our strategic goal.
The permanent mission of this position is Be the Product Champion for breaker offer with cross hub Work with and drive region marketing functions in order to successfully deliver the appropriate product or application for the appropriate market. Input& output Identify and investigate new market and customer opportunities, and develop the offer to meet this need Be the key input for the offer roadmap in line with the needs of the local markets respecting Line of Business (LOB) overall strategy, closely work with product owners in League New product launch and introduction with clear marketing strategy with launch manger together and drive key markets ramp up Manage Offer rationalization & simplification Secure right product functionality for different target channels and segments Production of an annual development plan for renewal of existing offers or development of new offers in conjunction with OCP functions. Actions to address any products failing to meet desired sales and/or margin expectations Well informed knowledge of the market and ongoing evolution of the offer to respond to changing market conditions Coordinate with Product owner/offer manager counter part of other lines, synchronize roadmaps Be responsible for monitoring cost and margin performance , liaising with the local marketing teams in line with consolidated margin requirements. Define price positioning of new offers Optimize profitability of the product offer. prices and positioning of Schneider Electric offer, collaborate with relevant POs. Business case (Marketing deliverable PMP) Work with the local marketing teams to understand the behavior and expectation of each customer channel and segment. Anticipate and satisfy Customer needs profitably Develop measures and reporting mechanisms for all areas of responsibility Well briefed with business mining to management team
1.Project planning (project charter and project map); 2.Communications with the customer (coordination of project plans, deadlines, requirements, budgets, acts, etc.); 3.Coordination of project team, project resource management; 4.Creation of design and technical documentation together with cross-functional departments; 5.Monitoring the implementation of projects within the agreed time frame, quality control of work. Visiting clients’ sites; 6.Management and mitigation of project risks; 7.Monitoring compliance with internal procedures for project implementation (creation of applications/purchase orders, interaction with the financial team to monitor the fulfillment of obligations to partners, etc.); 8.Formation, coordination and provision of interim and final reports on projects.