美团3PL Onboarding Data & Process Coordinator
任职要求
Bachelor’s degree in Business, Data Analytics, Operations, or related field.
2+ years of experience in data operations, vendor onboarding, or partner compliance management.
Experience with data analytic tools such as SQL or similar tools.
Strong analytical mindset with attention to detail and process discipline.
Portuguese fluency required; working proficiency in English.
Experience in logistics, delivery platforms, or shared economy operations is a strong plus.
具备以下条件优先
Portuguese fluency required; working proficiency in English.工作职责
1. Onboarding Process Management Own and execute the end-to-end onboarding process for 3PL partners Collaborate with legal, finance, and operations teams to ensure partner materials (e.g.CNPJ, tax records, bank statements) meet all regulatory requirements. Maintain up-to-date onboarding SOPs and proactively identify process improvements. 2. Data Tracking & Reporting Design and maintain onboarding dashboards to track pipeline status, cycle time, and qualification outcomes. Generate regular reports to support business decisions, including partner pass rates, document completeness, and compliance gaps. Monitor 3PL partner performance during early ramp-up period to flag potential risks. 3. Data Analysis & Automation Use SQL to extract and analyze onboarding and partner data from internal databases. Build data queries and lightweight automations to streamline partner tracking and compliance monitoring. Support ad-hoc analysis related to 3PL structure, coverage, risk signals, or partner segmentation.
1. 3PL Training System Development: Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.g., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.
1. City P&L Influence: Directly accountable for key operational KPIs such as SLA, cost-per-order, and fleet utilization. 2. Team Leadership: Lead a team of Fleet Ops Leads (FOLs) to execute and monitor on-ground operations. 3. Local Strategy Ownership: Develop and drive city-level operational playbooks, incentive schemes, and engagement models. 4. On-ground Execution: Serve as the core link between central ops, 3PL/freelancer fleets, and city-level restaurant partners. 5. Operational Problem-Solving: Use data and partner feedback to identify bottlenecks and roll out scalable solutions.
1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks
1. 供需预测与分析 基于历史订单数据与市场趋势，建立区域和时段的供需预测模型 识别高峰时段与潜在供给缺口，提前制定供给策略 1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. 骑手供给与排班管理 负责制定合理的骑手排班计划，实现供需高效匹配 管理日常排班库存，确保不同区域、时段的运力覆盖 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. 实时监控与运营优化 建立实时供需监控机制，识别供给不足或冗余区域 快速响应市场变化，动态调整区域配置与排班计划 调整履约半径、扩大服务边界，或临时压缩运营区域，保障核心区域履约 3. Real-Time Monitoring & Operational Adjustment Implement real-time dashboards to monitor live supply-demand balance React quickly to fluctuations by reassigning zones and shifts dynamically Dynamic resizing of delivery zones to protect service quality in core areas 4. 策略制定与流程优化 参与骑手上线规则、跨区域派单策略、库存释放机制等制度设计 优化骑手排班效率、上线率与履约率，提升整体运营表现 基于履约数据，推动 rider utilization、服务覆盖率的持续优化 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. 跨部门协作 与市场、履约、数据等团队紧密协作，推动策略落地 协调3PL与自营骑手资源，灵活应对突发供需变化 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks