美团3PL Onboarding Data & Process Coordinator
任职要求
Bachelor’s degree in Business, Data Analytics, Operations, or related field.
2+ years of experience in data operations, vendor onboarding, or partner compliance management.
Experience with data analytic tools such as SQL or similar tools.
Strong analytical mindset wit…工作职责
1. Onboarding Process Management Own and execute the end-to-end onboarding process for 3PL partners Collaborate with legal, finance, and operations teams to ensure partner materials (e.g.CNPJ, tax records, bank statements) meet all regulatory requirements. Maintain up-to-date onboarding SOPs and proactively identify process improvements. 2. Data Tracking & Reporting Design and maintain onboarding dashboards to track pipeline status, cycle time, and qualification outcomes. Generate regular reports to support business decisions, including partner pass rates, document completeness, and compliance gaps. Monitor 3PL partner performance during early ramp-up period to flag potential risks. 3. Data Analysis & Automation Use SQL to extract and analyze onboarding and partner data from internal databases. Build data queries and lightweight automations to streamline partner tracking and compliance monitoring. Support ad-hoc analysis related to 3PL structure, coverage, risk signals, or partner segmentation.
1. Own and execute the end-to-end onboarding process for 3PL partners.2. Collaborate with legal, finance, and operations teams to ensure partner materials (e.g.CNPJ, tax records, bank statements) meet all regulatory requirements.3. Maintain up-to-date onboarding SOPs and proactively identify process improvements.
1. 3PL Training System Development: Participate in designing the 3PL growth path, identify opportunities for capacity improvement among 3PLs at different lifecycle stages, and develop training courses for new 3PLs (e.g., platform operations, marketing tool usage, order management) to promote merchant growth and capability enhancement. 2. End-to-End 3PL Experience Management Establish a NPS monitoring system, conduct quarterly surveys and monthly interviews (covering ≥30% of active merchants) to identify core pain points in 3PLs' operations, and drive relevant departments to adjust strategies for optimizing the 3PL experience. Create a 3PL honor system to enhance their satisfaction through award ceremonies, online exposure, etc., thereby improving the platform's reputation.
1. City P&L Influence: Directly accountable for key operational KPIs such as SLA, cost-per-order, and fleet utilization. 2. Team Leadership: Lead a team of Fleet Ops Leads (FOLs) to execute and monitor on-ground operations. 3. Local Strategy Ownership: Develop and drive city-level operational playbooks, incentive schemes, and engagement models. 4. On-ground Execution: Serve as the core link between central ops, 3PL/freelancer fleets, and city-level restaurant partners. 5. Operational Problem-Solving: Use data and partner feedback to identify bottlenecks and roll out scalable solutions.
1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans 2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots 3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area 4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements 5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks