美团User Operation Intern

Assist the User Operation team with daily tasks.Support the execution of family travel channel design and activity planning, helping to organize and document operational processes.Participate in user research and market analysis, providing basic insights and reports to support decision-making.Help prepare and maintain project documentation, including meeting notes, reports, and process files.Coordinate with cross-functional teams to facilitate communication and ensure smooth workflow.Assist in tracking and reporting key operational metrics.

In charge of the user growth strategy in Brazil, including attracting new users, triggering their engagement and conversion, retaining them and encouraging repeat purchases. 1. Responsible for setting and achieving user growth targets, formulating and executing user growth strategies to achieve continuous growth in user numbers and activity levels through product operations and user operations. 2. Responsible for analyzing user behavior data to understand user needs and behaviors, providing user data analysis dashboard to keep track of key metrics and identify user growth opportunities, and formulating corresponding user growth plans. 3. Responsible for optimizing product functions and user experience, improving user retention and conversion rates, and promoting user growth. 4. Leading growth experiments like channel acquisition, viral strategies, and subsidy plans, and fine-tuning the cost of acquiring customers (CAC) and the lifetime value (LTV) of users through AB testing. 5. Working with the product and algorithm teams to continually improve our growth tools and enhance the efficiency of organic user growth.

1.PIC for UE domains in SG：Lead the implementation of all regional strategies at the country level, ensuring seamless execution across both the user and merchant sides. This involves coordinating with cross-functional teams to align local operations with regional objectives, monitoring progress, and ensuring that all regional initiatives are successfully rolled out within the country. Additionally, you will be responsible for achieving the predefined target metrics, ensuring that performance goals are met or exceeded. 2. Drive the achievement of UE（include the Coin&Game） objectives in SG. This includes developing and executing strategies to promote the adoption and utilization of LazCoin&Games , analyzing market trends, and collaborating with internal and external stakeholders to ensure the program's success. You will also be accountable for tracking performance, identifying areas for improvement, and implementing corrective actions to meet or surpass the set targets. 3. Identify and capitalize on new growth opportunities within the country. This involves conducting market research, analyzing consumer behavior, and staying updated on industry trends to uncover potential areas for expansion. You will be expected to propose innovative strategies, pilot new initiatives, and scale successful projects to drive sustainable growth and enhance the company's market position.

用户行为数据监控与分析 1. 搭建并维护用户转化和留存核心指标体系，覆盖拉新、首单、复购、留存等关键阶段； 2. 实时监控用户行为、补贴工具使用、活动转化路径等数据，识别运营策略中的机会与风险点 补贴策略制定与运营支持 1. 基于用户生命周期与分层模型，制定针对新客、沉默用户、流失用户等群体的差异化补贴策略（如新客立减、满减、返现券等）； 2. 联动产品与B端运营团队配置最优激励方案，设计人群×工具的组合策略，提升激活率与留存转化率。积极协助产研部门优化投放工具和数据基建，提高效果广告的投放效率 策略效果复盘与优化闭环 1. 跟踪每项补贴/激励策略执行结果，输出效果归因、路径分析与ROI评估； 2. 基于复盘结果持续优化激励策略组合，形成标准化的策略评估模型与策略沉淀； 3. 定期输出月/周分析报告，为用户运营策略提供数据支持与优化方向 User Behavior Data Monitoring and Analysis 1. Build and maintain a core metrics system for user conversion and retention, covering key stages such as user acquisition, first orders, repurchase, and retention. 2. Monitor user behavior, subsidy tool usage, activity conversion paths, etc., in real-time to identify opportunities and risks in operational strategies. Subsidy Strategy Development and Operational Support 1. Based on user lifecycle and segmentation models, develop differentiated subsidy strategies for new users, dormant users, churned users, etc. (e.g., new customer discounts, coupons, cashback vouchers, etc.). 2. Collaborate with the product and B2B operations teams to configure optimal incentive plans, design crowd × tool combination strategies, and improve activation and retention conversion rates. Actively assist the product and research team in optimizing delivery tools and data infrastructure to improve the effectiveness of paid advertising. Strategy Review and Optimization 1. Track the execution results of each subsidy/incentive strategy, providing effect attribution, path analysis, and ROI evaluation. 2. Continuously optimize incentive strategy combinations based on review results, forming standardized strategy evaluation models and strategy documentation. 3. Regularly produce monthly/weekly analysis reports to provide data support and optimization directions for user operations strategies.