美团履约体验与运力策略专家 On-Time Delivery Experience & Capacity Strategy Expert

任职要求

1.Education: Bachelor’s degree or above.
2.Experience in internet platform operations, strategy analysis, or the logistics/delivery industry.
3.Experience in strategy operations or capacity management within O2O, On-demand Delivery, E-commerce Logistics, or Ride-hailing platforms is preferred.
4.Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and etc, with the ability to discover problems and validate strategies through data.
5.Logical & Systems Thinking: Clear logica…

工作职责

1）为履约体验目标负责（包括准时率、配送时效、订单完成率、配送原因客诉率等），设计履约体验监控体系，建设体验诊断能力，基于诊断结果设计改进策略并推动落地。
2）为履约运力数量和质量负责，结合业务发展需求设计不同阶段所需运力模式，制定运力增长&留存策略，设计运力管控规则，协同各相关方推动方案落地，构建运力壁垒；
3）为履约成本负责，在体验约束下结合运力模式利用调度、定价、ETA等策略协同，提升配送人效、优化履约成本。
4）支撑策略落地的相关运营动作，如市场调研、一线交互、信息对接等
1.Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
2.Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity . Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
3.Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
4.Operational Support: Support operational actions required for strategy implementation, including market research, frontline interaction, and information alignment.