美团Senior Coordinator — Policy and Safety Governance
任职要求
4+ years in safety operations, risk, compliance, or BPO management Experience building training programs, calibration sessions, and SOPs at scale Strong data analysis — able to read dashboards, spot trends, and propose actions Experience designing incident or safety policies, severity frameworks, or classification systems Proven cross-functional project management (Risk, Ops, Anti-Fraud, Investigations, Law Enforcement) Continuou…
工作职责
Build and run training programs for operations/BPO teams — SOPs, safety policies, calibration sessions, and knowledge tests Write, translate, and version policy documents and taxonomies (incident classification, severity matrices, inclusion/exclusion rules) Run day-to-day incident handling: ticket queues, SLAs, escalation paths, root cause analysis Design and improve incident management systems and escalation frameworks Design QA scoring, calibration, and error categorization; track KPIs (pass rate, AHT, overturn rates) Lead improvement projects with measurable uplift; use data to drive decisions Set quality standards for AI/SIR agent outputs; run structured audits and feed results back into model improvement Connect Policy & Safety with Risk, Operations, Anti-Fraud, Investigations, Insurance/Litigation, and Law Enforcement Produce cross-team SOPs and adapt internal policy for external partners and BPO vendors
1.负责全球投资者电话会议、投资者大会及卖方分析师电话会议的日程安排与协调; 2.执行季度非交易路演(NDR)全流程管理,包括投资者需求汇总、后勤安排及反馈收集; 3.协调内部IR团队与管理团队行政助理,同时对接外部投资者及投资银行机构; 4.统筹NDR活动后勤工作,涵盖虚拟会议设置、酒店预订、地面交通、机票安排及餐饮服务; 5.组织季度财报电话会议的后勤支持,并与内外部服务供应商保持沟通; 6.维护投资者及卖方联系人数据库,定期开展股东结构分析; 7.为小型团队提供日常行政及秘书支持工作; 8.跟踪资本市场动态,协助准备管理层汇报材料及投资者沟通资料。
Responsibilities • Define and uphold the game’s design vision, core gameplay direction, and player experience goals from concept through development • Review and guide major design decisions, ensuring features align with player needs, product goals, and Riot’s quality expectations • Translate player insight, product context, and development realities into clear design direction and actionable priorities • Partner closely with internal developers and external co-development teams to align on design intent, execution quality, and iteration plans • Evaluate trade-offs, identify risks, and make agile decisions that help the team respond to feedback, data, and changing development needs • Lead and support a small design team by setting clear expectations, giving feedback, and fostering a collaborative, craft-focused environment
- Execute a regional recruitment strategy by mapping Fujian's industrial clusters, analyzing the competitive landscape, and defining differentiated value propositions for diverse seller types. - Identify, engage, and onboard sellers across a wide spectrum — new-to-export manufacturers, DTC/social-commerce brands expanding channels, established traders, etc. - Build and document seller engagement methodologies: synthesize learnings from the field into frameworks and playbooks - Tell compelling stories — internally and externally — about seller journeys, regional insights, and what works, contributing to organizational knowledge and cross-team collaboration. - Monitor seller performance post-launch and work with account managers to summarize learnings on Seller success recipes. Basic Qualifications: - 5 years experience in business development, sales, consulting, or a related client-facing role. - Bachelor's degree from a reputable university. - Strong written and verbal communication skills in both English and Chinese. - Demonstrated ability to operate independently in a fast-moving, sometimes ambiguous environment. - Intellectual curiosity and a habit of turning observations into structured insights — you naturally ask "why does this work?" and write it down. - Passion for understanding diverse business models and customer needs. Preferred Qualifications: - Experience planning, designing, and delivering large-scale events (e.g., seller summits, industry roundtables, regional conferences). - Background in e-commerce, cross-border trade, or B2B/B2C marketplace ecosystems. - Familiarity with Fujian's manufacturing and trade landscape. - Experience working with SMEs or manufacturers new to digital commerce. - Strong quantitative and analytical skills (including AI tools for data analysis) — ability to use data to identify opportunities and measure impact.
1. Seller Acquisition & Recruitment Develop and execute strategies to identify, attract, and onboard high-quality CN sellers to the Amazon Mexico. Build a robust pipeline of prospective sellers through outreach, networking, and partnership initiatives. 2. Seller Launch & Onboarding Support ("Cold Start") Provide dedicated, hands-on support to new sellers during their critical launch phase to ensure a successful "cold start" on the platform. Guide sellers through account setup, catalog creation, and the implementation of best practices for listing, pricing, and fulfillment. 3. Seller Growth & Performance Management Proactively identify and remove blockers (logistical, operational, knowledge-based) that hinder seller growth and performance. Analyze seller metrics and data to provide tailored advice and interventions that accelerate sales velocity and account health. Empower sellers to scale their businesses by educating them on Mexico specific customer preferences, promotional tools, and inventory management. 4. Relationship & Account Management Build and maintain strong, trust-based relationships with a portfolio of Chinese sellers. Act as the primary point of contact and advocate for sellers, ensuring a positive experience with Amazon Mexico.