小米New Retail Operations Manager - Peru -零售专项

- Store Operations: Collaborate with partner store managers to oversee all aspects of store operations and management. - Sales Management: Develop sales plans and strategies for the store, leading the partner team to achieve company-assigned sales targets. - Operational Coordination: Maintain effective communication and collaboration with platforms and headquarters to ensure the successful implementation of company strategies. - Merchandising & Display Management: Monitor product turnover, coordinate with partners for timely restocking, and ensure that product displays comply with company VM (Visual Merchandising) standards. - Customer Service: Supervise and manage store customer service, handle customer complaints, and ensure a high-quality shopping experience. - Team Management: Work with partners to recruit and train store employees, ensuring adequate staffing, employee motivation, and high-quality service. - Partner Communication: Maintain strong communication and collaboration with partners to ensure the successful execution of company strategies.

• Manage the 3PLs OTP performance, freight spent, SOW compliance in accordance to Apple’s requirements. • Drive the 3PLs(s) towards operations excellence on areas such as, but not limited to, operations execution, losses and damage, and continuous improvement program. • Identify areas for process improvement and innovation; Investigate problems, find root causes, and develop solutions. • Partner with 3PLs during key events such as new product launches and promotions to ensure a flawless and successful execution. • Drive periodic review of 3PLs’ end-to-end platform to ensure support towards scalability and growth. • Prioritize and multi-task effectively to provide strategic and tactical support for projects, and support the cross functional teams in capital projects as the subject market expert. • Stay informed about emerging trends and technologies in supply chain management to recommend cutting-edge solutions. • Analyze current supply chain processes to identify gaps and opportunities. Propose strategies to optimize processes and reduce costs. • Collaborate with 3PLs for critical initiatives around speed, capacity management, volume fluctuations, cost savings, process/system.

• As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. •Key Responsibilities: Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. Manage traffic acquisition and conversion across core channels (mobile app, mini-program). Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). Post-purchase support, including complaint resolution and refund handling, to close the experience loop. Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey.

- Manage the 3PLs SLA performance, warehouse spent, SOW compliance in accordance to Apple’s requirements. - Drive the 3PLs(s) towards operations excellence on areas such as, but not limited to, operations execution, losses and damage, continuous improvement program, inventory accuracy. - Manage and lead 3PLs’ organization and their resources to support any required operations activities such as timely execution, analytics and reporting, exceptions management, shipping accuracy issues, etc. - Partner with 3PLs during key events such as new product launches, new store opening to ensure a flawless and successful execution. - Drive periodic review of 3PLs’ end-to-end platform to ensure support towards scalability and growth. - Collaborate with 3PLs for critical initiatives around capacity management, volume fluctuations, cost savings, process/system. - Establish a robust vendor management structure to ensure 3PLs have appropriate team structures in place to support scalability and develop outstanding operations. - Assess and facilitate region-wide change management programs. - Support the cross functional teams in capital projects as the subject market expert. - Develop executable BCPs within the supply chain network.