小米Authorized Store Manager 授权店店长储备/直营店店员

1. Aftersales Strategy and Planning: Develop and implement aftersales strategies that align with company objectives and enhance customer satisfaction. Analyze aftersales market trends, benchmark and customer feedback to identify areas for improvement in aftersales services. Set KPIs for the aftersales department and ensure targets are met. 2.Customer Service Management: Oversee customer service teams to ensure timely and effective resolution of customer issues related to washing machines, refrigerators, and air conditioning units. Monitor customer satisfaction levels and develop initiatives to improve customer loyalty. Handle escalated customer complaints and ensure a satisfactory resolution. 3.Service Network Management: Manage relationships with authorized repair centers, ensuring they meet company standards for quality and efficiency. Coordinate with service providers to ensure the availability of spare parts and timely completion of repairs. Conduct regular audits of service centers to maintain high service standards. 4.Reporting and Analysis: Prepare regular reports on aftersales performance, including customer satisfaction metrics, service turnaround times, and cost efficiency. Analyze data to identify trends and make data-driven decisions to improve aftersales operations. Present findings and recommendations to senior management.

外包劳工管理（Outsourcing Labor Vendor Management） 管理外包劳工供应商（包括新供应商开发、定期加成率审查与谈判、考勤管理、账单审核与支付等）。 Manage outsourcing labor vendors (including new vendor sourcing, periodical markup review and negotiation, time & attendance management, bill review and processing, etc.). 人才招聘与入职管理（Talent Acquisition & Onboarding） 监督小时工及正式员工的招聘流程，确保新员工招聘、入职和培训的及时性，以满足公司的人才需求。 Oversee the talent acquisition process for hourly and salaried hires, ensuring that recruiting, new hire onboarding, and orientation meet the company's staffing needs in a timely manner. 组织目标对齐（HR Strategy Alignment） 与仓库管理团队合作，确保人力资源战略和举措与组织目标保持一致。 Partner with the warehouse leadership team to ensure HR initiatives are aligned with organizational goals and objectives. 绩效管理（Performance Management） 参与绩效目标制定、绩效评估，管理绩效改进计划，并奖励优秀员工。 Take part in objectives setting, performance discussions, managing performance improvement, and recognizing high performance. 工作场所平等与多元化（Workplace Equality & Diversity）

Responsible for developing, applying, revising, and maintaining quality standards for processing materials, solving complex quality engineering problems in creative and effective ways. - Has a solid understanding and supplier management abilities in area of quality and reliability, and general manufacturing operations business management relative to all functional groups. - Collaborate with other Apple functional groups to optimize suppliers quality programs. - Participates in the development and implementation of Product Quality Plan (PQP) for specific commodities with SQE's at other sites. - Develops specific quality programs for each product during development and qualification stages. - Develops product specific quality plan, including participation in DVT planning, development of PVT plan and review of those plans with the selected supplier. - Evaluates and assists in the selection of suppliers for new products and for second sources of existing products - Assesses supplier's production and quality programs and participates in approval or disapproval of new suppliers. - Evaluates the supplier processes and process controls to ensure product quality and reliability is built in. Develops supplier capability (including necessary training), establishes proper reporting of in-process and final inspection and test results to Apple. - Responsible for FAI process and monitors performance of PVT, identifying and assuring necessary corrective actions are taken. Authorizes and supervises the start-up of production at the supplier site. - Establishes discovery audit procedures and ensures performance to standards by Apple test personnel. Responsible for Cpk process. - Monitors each supplier's performance through measurements of production line statistics, company inspections and audits. Prepares summary of performance and communicates to appropriate management so that effective corrective action plans can be set in place if necessary. - Supports Supplier Quality Engineering in improving and reporting vendor processes. - Works as a part of a New Products Introduction team draw up and/or coordinate and implement the PQP for the site. In conjunction with the design engineers and the site engineers, determine the process goals for products. - Participates in cost reduction and yield improvement efforts. - Advises product designers and test designers to ensure ease of assembly and test on new and existing products. - Acts as a consultant to other engineering groups on design of experiments and the analysis of test data to determine outcome.

Responsible for developing, applying, revising, and maintaining quality standards for processing materials, solving complex quality engineering problems in creative and effective ways. - Has a solid understanding and supplier management abilities in area of quality and reliability, and general manufacturing operations business management relative to all functional groups. - Collaborate with other Apple functional groups to optimize suppliers quality programs. - Participates in the development and implementation of Product Quality Plan (PQP) for specific commodities with SQE's at other sites. - Develops specific quality programs for each product during development and qualification stages. - Develops product specific quality plan, including participation in DVT planning, development of PVT plan and review of those plans with the selected supplier. - Evaluates and assists in the selection of suppliers for new products and for second sources of existing products - Assesses supplier's production and quality programs and participates in approval or disapproval of new suppliers. - Evaluates the supplier processes and process controls to ensure product quality and reliability is built in. Develops supplier capability (including necessary training), establishes proper reporting of in-process and final inspection and test results to Apple. - Responsible for FAI process and monitors performance of PVT, identifying and assuring necessary corrective actions are taken. Authorizes and supervises the start-up of production at the supplier site. - Establishes discovery audit procedures and ensures performance to standards by Apple test personnel. Responsible for Cpk process. - Monitors each supplier's performance through measurements of production line statistics, company inspections and audits. Prepares summary of performance and communicates to appropriate management so that effective corrective action plans can be set in place if necessary. - Supports Supplier Quality Engineering in improving and reporting vendor processes. - Works as a part of a New Products Introduction team draw up and/or coordinate and implement the PQP for the site. In conjunction with the design engineers and the site engineers, determine the process goals for products. - Participates in cost reduction and yield improvement efforts. - Advises product designers and test designers to ensure ease of assembly and test on new and existing products. - Acts as a consultant to other engineering groups on design of experiments and the analysis of test data to determine outcome.