小米Authorized Store Manager 授权店店长储备/直营店店员
任职要求
- Strong enthusiasm for retail, quick learning ability, and a strong sense of collaboration and ownership. - Frontline retail experience preferred; familiarity with Xiaomi’s new retail model i…
工作职责
- Store Operations: Collaborate with partner store managers to oversee all aspects of store operations and management. - Sales Management: Develop sales plans and strategies for the store, leading the partner team to achieve company-assigned sales targets. - Operational Coordination: Maintain effective communication and collaboration with platforms and headquarters to ensure the successful implementation of company strategies. - Merchandising & Display Management: Monitor product turnover, coordinate with partners for timely restocking, and ensure that product displays comply with company VM (Visual Merchandising) standards. - Customer Service: Supervise and manage store customer service, handle customer complaints, and ensure a high-quality shopping experience. - Team Management: Work with partners to recruit and train store employees, ensuring adequate staffing, employee motivation, and high-quality service. - Partner Communication: Maintain strong communication and collaboration with partners to ensure the successful execution of company strategies.
1. Assist in cross-functional projects and handle daily e-commerce operations, including product listings, pricing, promotions, new launches and campaign execution, to support business growth in the market. 2. Support management of xiaomi stores (e.g. mi.com, official flagship stores and authorized stores on Shopee/Lazada/Tiktok shop), including goal setting, strategy development, price alignment, and investment management. 3. Aid in annual framework negotiations with platforms (Lazada/Shopee/TikTok), resource coordination, and budget planning. 4. Develop and maintain strong relationships with key players in the local e-commerce ecosystem to increase market share and drive sales growth. 5. Conduct in-depth analysis of local market trends, consumer behavior, and campaign performance to continuously optimize strategies and maximize sales.
• Assist in planning e-commerce campaign activities (new product launch, mega promotion and regular sales), help in data collection and analysis • Assist in managing company-owned and authorized online stores, focusing heavily on ensuring price alignment across all stores • Track, analyze competitors, and gather market insights
1. Aftersales Strategy and Planning: Develop and implement aftersales strategies that align with company objectives and enhance customer satisfaction. Analyze aftersales market trends, benchmark and customer feedback to identify areas for improvement in aftersales services. Set KPIs for the aftersales department and ensure targets are met. 2.Customer Service Management: Oversee customer service teams to ensure timely and effective resolution of customer issues related to washing machines, refrigerators, and air conditioning units. Monitor customer satisfaction levels and develop initiatives to improve customer loyalty. Handle escalated customer complaints and ensure a satisfactory resolution. 3.Service Network Management: Manage relationships with authorized repair centers, ensuring they meet company standards for quality and efficiency. Coordinate with service providers to ensure the availability of spare parts and timely completion of repairs. Conduct regular audits of service centers to maintain high service standards. 4.Reporting and Analysis: Prepare regular reports on aftersales performance, including customer satisfaction metrics, service turnaround times, and cost efficiency. Analyze data to identify trends and make data-driven decisions to improve aftersales operations. Present findings and recommendations to senior management.
外包劳工管理（Outsourcing Labor Vendor Management） 管理外包劳工供应商（包括新供应商开发、定期加成率审查与谈判、考勤管理、账单审核与支付等）。 Manage outsourcing labor vendors (including new vendor sourcing, periodical markup review and negotiation, time & attendance management, bill review and processing, etc.). 人才招聘与入职管理（Talent Acquisition & Onboarding） 监督小时工及正式员工的招聘流程，确保新员工招聘、入职和培训的及时性，以满足公司的人才需求。 Oversee the talent acquisition process for hourly and salaried hires, ensuring that recruiting, new hire onboarding, and orientation meet the company's staffing needs in a timely manner. 组织目标对齐（HR Strategy Alignment） 与仓库管理团队合作，确保人力资源战略和举措与组织目标保持一致。 Partner with the warehouse leadership team to ensure HR initiatives are aligned with organizational goals and objectives. 绩效管理（Performance Management） 参与绩效目标制定、绩效评估，管理绩效改进计划，并奖励优秀员工。 Take part in objectives setting, performance discussions, managing performance improvement, and recognizing high performance. 工作场所平等与多元化（Workplace Equality & Diversity）