小米门店运营-Store Operations Manager-零售专项

1、负责泰国直营店的项目管理机及建设推进 2、负责店端活动策划及执行落地 3、洞察本地消费者，制定相应的零售策略 4、管理店端运营，包含但不限于收款系统，库存管理，形象管理等 5、支撑店端进行人员管理，业务管理

You will support the design and optimization of fulfillment and logistics products, enabling seamless “store-as-warehouse” operations and reliable multi-tier delivery services—from next-day to instant. Key Responsibilities ● Help build in-store fulfillment tools for task assignment, packing verification, and handoff logging. ● Support product capabilities for multiple delivery modes (Day, Dawn, Instant), including option display, routing logic, and real-time tracking. ● Implement SLA monitoring and automated compensation features to enhance delivery transparency. ● Integrate internal WMS/TMS systems with external logistics partners to ensure accurate data flow across orders, inventory, and carriers. ● Observe frontline operations, gather feedback from fulfillment teams, and refine product usability and efficiency. 职位概述 您将参与 O2O超市履约与物流相关产品的设计与优化，支持“店仓一体”模式下的订单处理、拣货作业及多时效配送服务，保障履约链路稳定高效。 核心职责 ● 参与门店履约系统的功能设计，支持拣货任务下发、打包质检、交接记录等操作数字化； ● 协助构建多时效配送（次日达、黎明达、即时达）的产品能力，包括配送选项展示、调度规则、状态追踪等； ● 支持SLA监控与自动补偿机制的产品实现，提升履约透明度与用户信任； ● 对接内部WMS/TMS系统及外部物流平台，确保订单、库存、运力数据准确流转； ● 深入一线作业场景，收集运营反馈，持续优化产品易用性与执行效率。

1. 管理区域各国客户的应收情况，应收款项催收，清理 2. 分析客户财报，评估客户资质，管理客户企业信用额度，包括申请，建档，调整，关闭 3. 零售门店支付运营，包括了解收银及现金管理要求，制定门店操作SOP 4. 企业支付类账期管理：费用合同条款审核，付款流程指引 1. Manage the receivables of customers in various countries and clear receivables in system 2. Analyze customer financial reports, evaluate customer qualifications, and set up customer corporate credit lines, including application, filing, adjustment, and closure 3. Retail store payment operations, including store acquiring management and cash management

1. 门店经营：与合作商店长协作，完成门店各项经营管理工作。 2. 销售管理：制定门店的销售计划与销售策略，并带领合作商团队完成公司下达的销售任务指标 3. 运营协同：与平台以及总部保持良好沟通和协作，配合公司的各项策略的落地实施 4. 商品与陈列管理：监督商品的周转，协同合作商及时补货，保证货品陈列符合公司VM标准。 5. 客户服务： 负责监督和管理门店的客户服务，处理客户投诉，确保客户得到满意的服务体验。 6. 团队管理：协同合作商完成门店员工的招聘、培训，确保门店人力充足，保证员工的工作积极性和服务质量。 --------------------------------------------------------------------------------------------------------------------------------------- 1. Store operation: cooperate with of Retailer store manager, complete the operation and management of the store. 2. Sales management: formulate the sales plan and sales strategy of the store, and lead Xiaomi Retailer team to complete the sales task indicators issued by the company 3. Operational coordination: maintain good communication and cooperation with the platform and headquarter, cooperate with the implementation of the company's various strategies. 4. Product and display management: supervise product turnover, cooperate with Xiaomi Retailer for timely replenishment, ensure the display of products meets company's VM standards. 5. Customer service: Responsible for supervising and managing the store customer service, handling customer complaints, and ensuring customers get a satisfactory service experience. 6. Team management: Cooperate with partners to complete the recruitment and training of store staffs, ensure sufficient store manpower, and ensure the enthusiasm and service quality of staffs. 7. Retailer communication: maintain good communication and cooperation with partners to ensure the implementation of the company's various strategies. 7. 商沟通：与合作商保持良好沟通和协作，确保公司各项策略的落地实施。