小米Warranty Mananger
Responsibilities 1. responsible for developing the overall after-sales service strategy for the brand in Mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service. 2. Provide support and management to dealers in all aspects such as spare parts, training and claims. 3. supervise dealers' implementation of service standards, and formulate and implement commercial policies. 4. be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results. 5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability. 6.Responsible for the effective development and implementation of market service activities. 7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry. 1. 负责制定本品牌在墨西哥的售后整体服务策略，建立售后服务能力体系，主要包括配件、保修、技术和服务等。 2. 向经销商提供备件、培训、索赔等各方面的支持与管理。 3. 负责监督经销商对服务标准的落地执行，制定并实施商务政策。 4. 负责经销商售后服务运营信息的收集及分析，提出改进建议并跟踪改进结果。 5. 负责客户满意度的调查，反馈与提升，处理重大客户投诉，推动经销商服务能力的提升。 6.负责市场服务活动的有效开展并执行。 7.本地服务策略制定和实施，保证配件满足率、一次性修复率、售后服务满意度等关键指标达到行业第一梯队。
1. 熟悉新能源汽车电机、电机控制器、功率模块、减速器以及高压部件（PDU/DCDC等）工作原理及工艺 2. 负责量产阶段电驱动系统及高压部件市场质量抱怨的响应、分析和解决，持续改善软硬件实物质量 3. 主导组建多功能小组，牵头分析电驱动及高压部件问题客诉 4. 负责祸首件的跟踪分析形成报告，监督责任方给出问题的8D报告 5. 负责售后电驱动索赔问题的处理 6. 负责向用户进行相关问题的汇报；与用户建立良好的沟通关系 7. 负责相关问题传递到项目阶段，进行必要的LL 8. 负责竞品的对标方案，以及市场质量信息的收集及分析 9. 具备创新的工作思维，在问题分析和其他结果交付中不断迭代 10. 对电驱动转轴，轴承等零部件的NVH原理有一定的了解
1. Responsible for connecting with the Product Research & Development team, pulling through all service system preparations before the launch of new products, and formulating service terms with upstream supply chain companies; 2. Responsible for formulating the warranty policy and warranty process for new products in various sales countries around the world; 3. Responsible for monitoring and optimizing the after-sales service process, responding to problems caused by emergencies or quality issue
1、作为欧盟业务部门的主要法律联系人，就所有与合同相关的事宜（B2B 和 B2C 协议）提供咨询，包括分销协议、全国销售协议、采购协议、保修协议以及小鹏汽车的购买条款和条件； 2、与内部法律专家或外部法律顾问合作，就知识产权、GDPR、产品合规性以及与合同起草和审查相关的其他法律问题进行合作； 3、就与合同相关的事宜提供监管和合规建议，例如欧洲的竞争法、消费者保护法、GDPR、产品安全标准和售后服务法规； 4、制定、实施并持续改进合规计划，包括 GDPR、产品合规性和售后服务合规性，确保遵守欧盟法规； 5、管理法律纠纷，包括与违反合规性或违反合同相关的纠纷； 6、定期为业务团队进行有关合同法、合规要求和最佳实践的法律培训； 7、监督公司治理事宜，并根据需要提供有关劳动法方面的支持； 8、管理外部法律顾问关系，包括管理与合规相关的法律服务。 1. Act as the primary legal contact for EU business units, advising on all contract-related matters (B2B and B2C agreements), including distribution agreements, national sales agreements, procurement agreements, warranty agreements, and XPENG purchase terms and conditions. 2. Collaborate with internal legal specialists or external counsel on IP, GDPR, product compliance, and other legal issues related to contract drafting and review. 3. Provide regulatory and compliance advice on matters tied to contracts, such as competition law, consumer protection laws, GDPR, product safety standards, and after-sales service regulations in Europe. 4. Develop, implement, and continually improve compliance programs, including GDPR, product compliance, and after-sales service compliance, ensuring adherence to EU regulations. 5. Manage legal disputes, including those related to compliance violations or contractual breaches. 6. Conduct periodic legal training for business teams on contract law, compliance requirements, and best practices. 7. Oversee corporate governance matters and provide support on employment law issues as needed. 8. Administer external counsel relationships, including managing compliance-related legal services.