小米Product Consultant Malaysia
任职要求
1. Strong willingness to engage in retail, strong learning ability, good spirit of cooperation and ownership 2. First-line retail experience is preferred, understanding Xiaomi New…
工作职责
1.Provide an excellent customer experience: Welcome customers warmly and friendly, understand their needs, and offer personalized solutions to exceed their expectations. 2.Product expert: Have an in-depth understanding of the hardware and software knowledge of all Xiaomi products as well as service knowledge, and be able to clearly and concisely explain their functions and advantages to customers. You should be the person that the store team turns to for product learning and assistance. 3.Sales and service: Actively listen to customers' needs, recommend suitable products and services, and achieve the store's sales targets. Meanwhile, be capable of handling customer inquiries and providing technical support. 4.Teamwork: Collaborate closely with team members to jointly create a positive and upbeat working atmosphere and provide customers with a seamless service experience. 5.Assist in store management: Assist the store manager in managing the daily operations of the store, such as sales analysis, display arrangement, customer service, inventory management, and the formulation and implementation of activities. 6.Keep learning: Actively participate in the training organized by the company, and continuously acquire new product knowledge, sales techniques, and service concepts to stay ahead of the competition.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking a Product Manager to support our International Product and Design Team for Ant globalization business. Job Description - Act as the payment expert/consultant for the product internally and externally, and as the primary contact for queries related to the product - Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto the Alipay platform and overseas E2E development process from evaluating contracts to go-live - Understand, define and track product performance metrics and continuously enhance customer experience and performance - Translate business requirements into product requirement/ user stories - Ensure the development team understands the context and specifications to deliver a quality product within the timeline - Understand user mindset and behaviour through research, observation, data-mining, and E2E testing
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking a Product Manager to support our International Product and Design Team for Ant globalization business. - Act as the payment expert/consultant for the product internally and externally, and as the primary contact for queries related to the product - Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto the Alipay platform and overseas E2E development process from evaluating contracts to go-live - Understand, define and track product performance metrics and continuously enhance customer experience and performance - Translate business requirements into product requirement/ user stories - Ensure the development team understands the context and specifications to deliver a quality product within the timeline - Understand user mindset and behaviour through research, observation, data-mining, and E2E testing
1. Global Store Launch Query Support: Efficiently respond to daily customer inquiries regarding platform onboarding. Gain a deep understanding of customer business attributes (e.g., product category, region, fulfillment models) to recommend the most suitable onboarding solutions and platform resources, ensuring professional advice and highly tailored proposals. 2. End-to-End Onboarding Support: Take dedicated ownership of guiding customers through the entire store launch process, from application to going live. Manage key steps including account registration, document submission, information review, contract signing, and security deposit payment. Proactively update customers on progress and promptly resolve any issues encountered. 3. Merchant Acquisition Event Support: Participate in online and offline merchant acquisition events. Provide one-on-one store launch consultation and Q&A services directly to potential clients, guiding interested merchants to complete their applications. Be accountable for converting event leads into successfully launched stores. 4. Onboarding Experience Feedback & Optimization: Based on common customer challenges and pain points identified during support interactions, systematically consolidate and provide regular feedback to relevant departments. Collaborate to optimize onboarding processes and tools, enhancing the overall launch experience and efficiency. 5.Global Launch Information Consolidation: Systematically gather, analyze, and synthesize information on global markets, industries, and platform updates. Produce regular reports (e.g., "Global Sailing Weekly Overview") and ensure their targeted distribution through sales and channel teams to effectively guide merchant traffic and support business growth.
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking a Product Manager to support our International Product and Design Team for Ant globalization business. - Act as the payment expert/consultant for the product internally and externally, and as the primary contact for queries related to the product - Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto the Alipay platform and overseas E2E development process from evaluating contracts to go-live - Understand, define and track product performance metrics and continuously enhance customer experience and performance - Translate business requirements into product requirement/ user stories - Ensure the development team understands the context and specifications to deliver a quality product within the timeline - Understand user mindset and behaviour through research, observation, data-mining, and E2E testing