Architect and implement core infrastructure components, drive technical direction, mentor engineers, and ensure high standards for scalability, security, and performance.

In this role, you will lead and orchestrate customer value through complex deal making, tackle our customers major business challenges, and accelerate your career growth by leveraging cutting-edge solutions to drive our most transformational projects. Some of your key responsibilities will include:      • Partnering with local leaders and their sales teams, establishing strong partnerships and driving a consistent Cross-CSA approach aligned to company strategy and applying a regional approach to meet customer needs.  Strong stakeholder engagement with SPT and Area MCAPS Sales teams     • Bringing impactful technology and industry insights into customer engagements and closes deals with customers, and coaches and influences others internally on how to do this. Leverage deep sales & delivery experience to drive a consultative sale and build trust with ​C level executives​.        • Influencing Microsoft's strategic direction across various markets. Leading a virtual cross-organizational team on strategic projects and high impact solution sales deployments that enable digital transformation and deliver business value. Leveraging CSA assets and consulting IP (functions and industry) to deliver customer transformation​.      • Actively participating in the sales planning, orchestration and deal closure leveraging Microsoft’s sales methodology. Shaping and selling custom consulting solutions with technical acumen that maximize Microsoft investments​. ​      • Providing deal coaching and shaping by encouraging cross area learning and insights within the solution area to the value of both our customers and wider Microsoft teams.  Working seamlessly with the wider account team, building and strengthening relationships across the Microsoft teams to drive consumption; putting AI at the forefront of everything we do.      • Continuously building sales expertise, learning and evolving Transformative solutions knowledge to support customers and the wider one Microsoft team and investing in personal development.   

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. • Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. • Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. • Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. • Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. • Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. • Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

• Initiate and advance research to advance state-of-the-art in AI for Software Engineering • Collaborate across disciplines with product teams across Microsoft and Github • Stay up to date with the research literature and product advances in AI for software engineering • Collaborate with world renowned experts in programming tools and developer tools to integrate AI across software development stack for Copilot • Build and manage large-scale AI experiments and models.

• As an accomplished expert in a broad research area (e.g., large language model, deep learning systems, multimodal foundation models, embodied AI, and related fields) has a comprehensive understanding of the relevant literature, research methods, and business and academic context. • Leads a joint research effort (possibly involving multiple teams/universities inside and outside of Microsoft) to pursue a long-term research agenda which is in line with MSRA strategy. • Fosters cooperative relationships with academic communities, industry partners, and business groups within Microsoft to establish MSRA presence locally and support future growth.  • Creates synergy among MSRA research groups in multiple locations to enable collaboration and creativity

• Business & Solution Architecture• Strong ability to translate complex finance, supply chain, and manufacturing requirements into scalable D365 F&O solution designs, prioritizing standard capabilities and extension patterns over customization. • Experience driving end‑to‑end solution blueprints across modules (Finance, Supply Chain Management, Manufacturing, Procurement, Inventory, Production, Project, Master Planning), integrations, analytics, and operational processes. • Platform & Cloud Architecture• Enterprise‑scale experience with Microsoft SaaS ERP on Azure, including environment topology (Dev/Test/UAT/Prod), high availability/DR considerations, and Lifecycle Services (LCS) for environment management, monitoring, and issue remediation. • Familiarity with One Version update cadence, feature management, hotfix strategy, and regression mitigation practices. • Application Development (X++ / Extensions)• Proficiency in X++, metadata and form patterns, extensions (class/table/form), event handlers, SysOperation framework, batch processing, caching strategies, and set‑based operations. • Understanding of data modeling in F&O: tables, indexes, EDTs, enums, data entities, query framework (Query/QueryBuildDataSource), valid time state tables, and performance‑friendly design. • Data Migration & Data Management• Hands‑on with the Data Management Framework (DMF/DIXF), data entities, configuration data projects, data packages, sequencing, cutover runbooks, and validation. • Experience with Bring Your Own Database (BYOD)/Export to Azure Data Lake for downstream analytics, archival, and operational reporting. • Integrations & Eventing• Practical knowledge of OData/Custom services, Recurring Integrations API, file‑based integrations, Business Events (Azure Service Bus/Event Grid/Webhooks), and Dual‑write with Dataverse. • Design of resilient, secure, and observable integration patterns via Azure services (API Management, Functions/Logic Apps, Service Bus, Key Vault, App Insights). • Analytics & Reporting• Experience with Electronic Reporting (ER) configurations and formats; knowledge of SSRS reports in F&O where required. • Manufacturing & Production Control• Deep understanding of Discrete, Process, and Lean Manufacturing in D365 F&O, including BOMs, routes, resources, production orders, batch orders, Kanban, and shop floor execution. • Experience with Manufacturing Execution System (MES) integration, IoT scenarios, and real‑time production reporting. • Knowledge of Advanced Warehouse Management for raw material and finished goods handling, and integration with production flows. • Familiarity with Master Planning (MRP), demand forecasting, and capacity planning for manufacturing environments. • DevOps & Test Automation• Delivery using Azure DevOps: branching strategies, build pipelines for X++, deployable packages, automated deployments via LCS, and gated update processes. • Test automation with RSAT, SysTest/ATL, and integration into CI/CD for regression coverage; defect triage and requirements traceability. • Security, Compliance & Governance• Role‑based security design (Roles/Duties/Privileges), Segregation of Duties (SoD), audit and monitoring practices; data obfuscation for non‑prod. • Awareness of regulatory and localization features (tax, electronic invoicing/ER, statutory reporting), GDPR/data residency, and internal controls/SOX‑aligned change management. • Tooling & Ecosystem• Visual Studio for F&O, Azure DevOps (Repos/Boards/Pipelines/Test Plans), Power Platform (Power Automate/Power Apps) integration, and ISV solution evaluation/fit‑gap. • Security & Data Protection• Familiarity with encryption, certificate and secret management (Key Vault), API security, least‑privilege access, and auditability across integrations and reporting. • Industry & Best Practices• Up‑to‑date with D365 F&O patterns (extensions over overlayering), form patterns, UX guidelines, telemetry‑driven ops, and Microsoft FastTrack recommendations. Technical Area—D365 Finance & Operations (Proficient in at least two out of Finance, Supply Chain Management, and Manufacturing)  

• Lead the solution architecture for Dynamics 365 CRM implementations, ensuring alignment with business objectives and Microsoft best practices. • Design and deliver end-to-end CRM solutions across Sales, Customer Service, Marketing, Field Service, and related modules. • Define integration strategies with ERP systems (e.g., D365 F&O), third-party applications, and Azure services. • Oversee data migration strategies using Data Export Service, Dataflows, and Azure Data Factory. • Implement Power Platform components (Power Apps, Power Automate, Power BI) to extend CRM capabilities. • Ensure security, compliance, and governance across environments, including role-based security and data protection. • Drive DevOps practices for CRM deployments using Azure DevOps pipelines and automated testing. • Collaborate with stakeholders to define functional and technical requirements, ensuring scalability and maintainability. • Provide technical leadership to development teams on customization, configuration, and extension best practices. Technical Area • Dynamics 365 CRM Expertise• Strong knowledge of Sales, Customer Service, Marketing, Field Service modules. • Experience with customization and configuration: entities, forms, views, business rules, workflows, and plugins. • Proficiency in Power Platform: Canvas Apps, Model-driven Apps, Power Automate, Power BI integration. • Development & Integration• Hands-on experience with C#, .NET, JavaScript, and TypeScript for CRM extensions. • Knowledge of Dataverse, OData, Web API, and SDK for custom integrations. • Familiarity with Azure services: Logic Apps, Functions, Service Bus, API Management. • Data & Analytics• Experience with Data Export Service, Azure Synapse, and Power BI for reporting and analytics. • Understanding of data modeling, ETL processes, and data governance. • DevOps & Lifecycle Management• Expertise in Azure DevOps for CI/CD pipelines, solution packaging, and automated deployments. • Familiarity with ALM best practices for Power Platform and CRM. • Security & Compliance• Role-based security, field-level security, and GDPR compliance. • Knowledge of audit and monitoring tools for CRM environments.

Account Delivery Management  • Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.  • Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.  • Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.  • Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.    Intellectual Property (IP)  • Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.    Relationship Development  • Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.  • Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).  • Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.    Initiation  • Drives project initiation for projects of medium complexity (e.g., multiple offerings, and/or supports projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by delivering a workstream within a larger project/program, by driving commitment of delivery resources, assigning resources, assisting in sourcing and qualifying partner resources, and creating work breakdown structures (WBSs) with delivery team.   • Balances needs across projects in challenging situations (e.g., scarce technical resources), with support from senior colleagues as needed, and collaborates with other groups (e.g., resource managers, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.    Contracting  • Facilitates contracting process for customer and partner resources (e.g., contractors, vendors) by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team. Supports negotiation and structuring of fixed-fee subcontractor contracts with oversight from senior colleagues. Monitors and initiates Amendments, Delivery Acceptance, Proof of Delivery, and Invoicing processes.    Presales  • Contributes to pre-sales for medium-impact projects by articulating the business value proposition associated with the project/change and considering associated complexities and risks to ensure feasibility of commercial offer. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.    Planning  • Develops detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity, leveraging existing materials and experience to drive scope, resources, and Microsoft project schedule in alignment and collaboration with customer plan. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline).  • Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders for teams of medium complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings). Proactively engages broad set of internal and external stakeholders, including those who are impacted by project scope/outcome, but not directly involved (e.g., Enterprise Operating Unit, India Global Delivery, customer stakeholders) and engages subject matter experts in holistic planning activities, including team validation.    Monitoring and Controlling  • Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.  • Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority.  • Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.  • Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.  • Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).   • Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.    Closure  • Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and sharing lessons learned across teams, creating and suggesting improvements to intellectual property (IP), providing feedback to managers on team member performance, and conducting closeout interviews with team members.  • Applies advanced knowledge across project management principle areas to execution and delivery, contributes at local team-wide level to share knowledge and support others, serves as a mentor to less experienced colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects.    Business Growth  • Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.  • Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.  Other  • Embody our culture and values