Architect and implement core infrastructure components, drive technical direction, mentor engineers, and ensure high standards for scalability, security, and performance.

In this role, you will lead and orchestrate customer value through complex deal making, tackle our customers major business challenges, and accelerate your career growth by leveraging cutting-edge solutions to drive our most transformational projects. Some of your key responsibilities will include:      • Partnering with local leaders and their sales teams, establishing strong partnerships and driving a consistent Cross-CSA approach aligned to company strategy and applying a regional approach to meet customer needs.  Strong stakeholder engagement with SPT and Area MCAPS Sales teams     • Bringing impactful technology and industry insights into customer engagements and closes deals with customers, and coaches and influences others internally on how to do this. Leverage deep sales & delivery experience to drive a consultative sale and build trust with ​C level executives​.        • Influencing Microsoft's strategic direction across various markets. Leading a virtual cross-organizational team on strategic projects and high impact solution sales deployments that enable digital transformation and deliver business value. Leveraging CSA assets and consulting IP (functions and industry) to deliver customer transformation​.      • Actively participating in the sales planning, orchestration and deal closure leveraging Microsoft’s sales methodology. Shaping and selling custom consulting solutions with technical acumen that maximize Microsoft investments​. ​      • Providing deal coaching and shaping by encouraging cross area learning and insights within the solution area to the value of both our customers and wider Microsoft teams.  Working seamlessly with the wider account team, building and strengthening relationships across the Microsoft teams to drive consumption; putting AI at the forefront of everything we do.      • Continuously building sales expertise, learning and evolving Transformative solutions knowledge to support customers and the wider one Microsoft team and investing in personal development.   

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. • Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. • Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft. • Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. • Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. • Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. • Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Build StrategyWorks with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, builds consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off.Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge. EducationMonitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. Leverage Partner EcosystemSupports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project. Scale Customer EngagementsLeverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.Engages with and reaches out to customers proactively and independently.Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers. Solution Design and ProofPresents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer business needs.Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.

• Initiate and advance research to advance state-of-the-art in AI for Software Engineering • Collaborate across disciplines with product teams across Microsoft and Github • Stay up to date with the research literature and product advances in AI for software engineering • Collaborate with world renowned experts in programming tools and developer tools to integrate AI across software development stack for Copilot • Build and manage large-scale AI experiments and models.

• As an accomplished expert in a broad research area (e.g., large language model, deep learning systems, multimodal foundation models, embodied AI, and related fields) has a comprehensive understanding of the relevant literature, research methods, and business and academic context. • Leads a joint research effort (possibly involving multiple teams/universities inside and outside of Microsoft) to pursue a long-term research agenda which is in line with MSRA strategy. • Fosters cooperative relationships with academic communities, industry partners, and business groups within Microsoft to establish MSRA presence locally and support future growth.  • Creates synergy among MSRA research groups in multiple locations to enable collaboration and creativity

Design and develop AI-driven applications, delivering scalable, user-focused solutions across web and mobile platforms.Build and maintain robust, cloud-based architectures, ensuring seamless integration of front-end and back-end systems with AI models.Prototype and implement new features, leveraging analytics, user insights, and market trends to improve product quality and user experience.Collaborate with product managers, designers, and data scientists to align technical solutions with product strategies and business goals.Drive technical innovation by exploring new technologies and frameworks, ensuring system performance, maintainability, and scalability.Mentor and support junior engineers, fostering a culture of collaboration, learning, and continuous improvement.

• Business & Solution Architecture• Strong ability to translate complex finance, supply chain, and manufacturing requirements into scalable D365 F&O solution designs, prioritizing standard capabilities and extension patterns over customization. • Experience driving end‑to‑end solution blueprints across modules (Finance, Supply Chain Management, Manufacturing, Procurement, Inventory, Production, Project, Master Planning), integrations, analytics, and operational processes. • Platform & Cloud Architecture• Enterprise‑scale experience with Microsoft SaaS ERP on Azure, including environment topology (Dev/Test/UAT/Prod), high availability/DR considerations, and Lifecycle Services (LCS) for environment management, monitoring, and issue remediation. • Familiarity with One Version update cadence, feature management, hotfix strategy, and regression mitigation practices. • Application Development (X++ / Extensions)• Proficiency in X++, metadata and form patterns, extensions (class/table/form), event handlers, SysOperation framework, batch processing, caching strategies, and set‑based operations. • Understanding of data modeling in F&O: tables, indexes, EDTs, enums, data entities, query framework (Query/QueryBuildDataSource), valid time state tables, and performance‑friendly design. • Data Migration & Data Management• Hands‑on with the Data Management Framework (DMF/DIXF), data entities, configuration data projects, data packages, sequencing, cutover runbooks, and validation. • Experience with Bring Your Own Database (BYOD)/Export to Azure Data Lake for downstream analytics, archival, and operational reporting. • Integrations & Eventing• Practical knowledge of OData/Custom services, Recurring Integrations API, file‑based integrations, Business Events (Azure Service Bus/Event Grid/Webhooks), and Dual‑write with Dataverse. • Design of resilient, secure, and observable integration patterns via Azure services (API Management, Functions/Logic Apps, Service Bus, Key Vault, App Insights). • Analytics & Reporting• Experience with Electronic Reporting (ER) configurations and formats; knowledge of SSRS reports in F&O where required. • Manufacturing & Production Control• Deep understanding of Discrete, Process, and Lean Manufacturing in D365 F&O, including BOMs, routes, resources, production orders, batch orders, Kanban, and shop floor execution. • Experience with Manufacturing Execution System (MES) integration, IoT scenarios, and real‑time production reporting. • Knowledge of Advanced Warehouse Management for raw material and finished goods handling, and integration with production flows. • Familiarity with Master Planning (MRP), demand forecasting, and capacity planning for manufacturing environments. • DevOps & Test Automation• Delivery using Azure DevOps: branching strategies, build pipelines for X++, deployable packages, automated deployments via LCS, and gated update processes. • Test automation with RSAT, SysTest/ATL, and integration into CI/CD for regression coverage; defect triage and requirements traceability. • Security, Compliance & Governance• Role‑based security design (Roles/Duties/Privileges), Segregation of Duties (SoD), audit and monitoring practices; data obfuscation for non‑prod. • Awareness of regulatory and localization features (tax, electronic invoicing/ER, statutory reporting), GDPR/data residency, and internal controls/SOX‑aligned change management. • Tooling & Ecosystem• Visual Studio for F&O, Azure DevOps (Repos/Boards/Pipelines/Test Plans), Power Platform (Power Automate/Power Apps) integration, and ISV solution evaluation/fit‑gap. • Security & Data Protection• Familiarity with encryption, certificate and secret management (Key Vault), API security, least‑privilege access, and auditability across integrations and reporting. • Industry & Best Practices• Up‑to‑date with D365 F&O patterns (extensions over overlayering), form patterns, UX guidelines, telemetry‑driven ops, and Microsoft FastTrack recommendations. Technical Area—D365 Finance & Operations (Proficient in at least two out of Finance, Supply Chain Management, and Manufacturing)