携程英语投诉处理专员-Customer Success(MJ018676)

任职要求

Bachelor’s Degree or higher;
Highly proficient in both verbal and written English. Native speakers preferred;
Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone’s day;
Able to work under tight deadlines and pressure, both independently and with others;
Able to work during weekends and public holidays.

工作职责

Key 
Resolve escalated customer concerns and complaints by creating positive experiences;
Utilize strong communication skills to connect with customers and negotiate when necessary;
Consistently follow-up with customers until their concerns are fully resolved;
Identify operational issues and cooperate with other teams/departments to improve Trip’s products and services;
Enhance the Trip.com brand through social media and reputation platforms(Facebook, Twitter, TrustPilot etc.) ;
Assist with any ad hoc projects and tasks from the Customer Success Manager.