携程UX Writer(MJ031397)
任职要求
1. 语言学或相关领域的本科及以上学位，精通英语，熟知语法，高效地文案创写能力。
2. 3年以上界面文案写作相关经验，有以用户为中心的设计理念，精通界面文案信息质量衡量标准和度量方法。
3. 具备优秀的沟通能力和团队协作能力。
4. 有旅游行业文案写作经验尤佳。
1. Bachelor's degree or higher in Linguistics or a related field, with proficiency in English, a strong understanding of grammar, and efficient copywritin…工作职责
1. 与产品经理和UI设计团队合作，输出面向用户的界面文案，在产品开发过程中提供内容战略视角，帮助用户轻松使用和理解产品，提升产品体验。 2. 积极对已有的文案内容和流程进行优化，确保用户端文案的一致性和本地化。 3. 和业务团队、本地化团队、质量团队共同推进Trip.com多语言内容的覆盖和质量。 1. Collaborate with product managers and the UI design team to produce user-facing interface copy, providing a content strategy perspective throughout the product development process to help users easily use and understand the product, thereby enhancing the product experience. 2. Actively optimize existing copy and processes to ensure consistency and localization of user-facing content. 3. Work with the business team, localization team, and quality team to promote the coverage and quality of Trip.com's multilingual content.
1、与多团队紧密配合，高效支持产品/设计/开发/UX Writer等团队的本地化需求和诉求； 2、构建协同产研、语言专家以及外部供应商的体系化流程，保证各系统产品&可见度高文本资产的多语言质量，执行质量保证流程，问题修复； 3、理解本地化行业的产品工具效率提升空间，与开发团队协作持续优化本地化系统/工具的运作效率； 4、理解目标用户和业务系统，参加并支持其他产品本地化相关的事项，基于用户洞察提出功能体验层面本地化的提升建议。
1.1、技术文档开发与优化：编写面向开发者和用户的技术文档，包括用户手册、API指南、智能体编排规范、故障排查指南等。将复杂的智能体开发技术（如RAG优化、Agent框架、向量数据库集成等）转化为清晰易懂的标准化文档； 2.维护文档版本，定期更新内容以匹配产品迭代和技术升级； 3.3、跨部门协作与信息整合：与研发、产品团队紧密合作，深入理解智能体平台技术逻辑（如LangChain、AutoGen、Dify等框架），确保文档技术准确性； 4.组织文档评审，收集反馈并持续优化内容结构和用户体验； 5.文档规范化与知识管理：制定统一的文档风格指南和模板，确保全平台文档的一致性和专业性。建立智能体开发知识库，分类管理技术案例、白皮书及最佳实践； 6.技术研究与创新支持：跟踪AI Agent领域技术动态（如大模型微调、多模态交互等），为文档内容注入前沿洞察。参与智能体功能设计，从用户视角提出技术表达优化建议。
Responsibilities: ● Design, write, edit, and test clear, purposeful in-product language that supports smooth communication between buyers and suppliers—covering messaging interfaces, inquiry flows, follow-up reminders, and backend task management tools. ● Apply systems thinking to develop scalable content frameworks and guidelines that support complex workflows, multilingual needs, and role-based experiences across touchpoints. ● Use your working knowledge of content implementation and logic to update in-product language using internal tools, review live UI copy for accuracy and consistency, and define rules for AI-assisted localization in collaboration with multilingual language experts. ● Collaborate closely with product, design, engineering, and research teams to define content strategies that enhance communication efficiency, reduce friction, and improve the platform’s trust-building capabilities. ● Create high-fidelity content mocks and prototypes in Figma, and contribute to component-level content consistency within established design systems. ● Work with localization teams to ensure content is globally scalable and culturally appropriate across 18+ languages. ● Leverage AI tools to support structured content creation, standardize messaging, and optimize interaction flows—while maintaining quality through human oversight. ● Actively participate in content reviews, provide feedback to peers, and contribute to building internal content standards and best practices. ● Use sound judgment to influence product decisions, advocate for user-centered and inclusive language, and align stakeholders around content strategy and experience goals. 岗位职责： ● 设计并优化买卖家沟通相关流程的产品内文案，例如聊天界面、询盘跟进、自动提示、历史记录呈现等 ● 打造后台管理类功能的内容体验，包括项目进度管理、供应商协作、用户操作指引、状态反馈等 ● 运用系统化思维优化沟通及后台管理体验，建立可扩展的内容框架，梳理并审查现有流程中的信息架构与文案一致性 ● 通过内部工具更新产品内文案，审查线上 UI 语言的准确性与连贯性，并与多语言专家协作，制定 AI 辅助本地化的内容规则与标准 ● 使用 Figma 等设计工具，参与内容原型制作与高保真设计表达，提升跨团队沟通效率 ● 联动国际化与本地化团队，确保内容在多语言环境中具备清晰度、准确性与文化适配性 ● 借助 AI 工具提升内容生产效率，推动文案标准化与快速迭代，同时保障内容质量与品牌一致性 ● 积极参与跨团队评审，提出并接受有建设性的内容反馈，持续打磨产品体验 ● 具备清晰判断与决策能力，能识别潜在用户风险，推动关键内容策略的制定与落地，确保体验目标达成
团队介绍： Alibaba International Design阿里国际设计中心作为一支国际化的设计团队，通过AI驱动的设计能力，高效支持阿里国际数字商业集团旗下多个跨境电商业务的产品体验、品牌及创意营销、用户研究等专业环节，服务全球买家和消费者，助力智能化体验升级。 职位描述： ● 设计并优化关键业务流程中的产品文案，确保内容清晰、专业且符合用户心智 ● 通过清晰的信息架构设计，为复杂任务、协作流程和用户引导打造直观高效的产品体验 ● 系统化构建可扩展的内容框架，持续梳理与优化产品信息架构与文案一致性，提升整体体验的连贯性与可理解性 ● 定期走查及更新产品文案，确保语言准确性与连贯性，并与多语言专家协作，制定 AI 辅助本地化的内容规则与标准 ● 使用 Figma 等设计工具，参与内容原型制作与高保真设计表达，提升跨团队沟通效率 ● 协同本地化团队，确保内容在多语言环境中具备清晰度、准确性与文化适配性 ● 借助 AI 工具提升内容生产效率，推动文案标准化与快速迭代，同时保障内容质量与品牌一致性 ● 积极参与跨团队评审，提出并接受有建设性的内容反馈，持续打磨产品体验 ● 具备清晰判断与决策能力，能识别潜在用户风险，推动关键内容策略的制定与落地，确保体验目标达成 Responsibilities ● Design and refine product copy across key business workflows to ensure clarity, professionalism, and alignment with user intent ● Create intuitive and efficient experiences by shaping clear information architecture and content flows for complex tasks, collaboration, and user guidance ● Apply systematic thinking to build scalable content frameworks, continuously reviewing and optimizing information architecture and content consistency to improve overall clarity and cohesion ● Maintain and update in-product content on a regular basis for accuracy and coherence and collaborate with multilingual experts to develop AI-assisted localization rules and standards ● Use design tools such as Figma to contribute to content prototyping and high-fidelity design deliverables, improving communication efficiency across teams ● Partner closely with localization teams to ensure content remains clear, accurate, and culturally appropriate across languages and regions ● Leverage AI tools to enhance content creation and iteration efficiency while maintaining brand consistency and content quality at scale ● Actively participate in cross-functional reviews, providing and embracing constructive feedback to continuously refine the user experience ● Demonstrate strong judgment and decision-making abilities to identify potential user risks and drive the development and execution of key content strategies that support overall experience goals