滴滴Senior User Operations Manager(J250812024)

Overview: This is a dynamic and strategic role that requires an individual who can thrive in a fast-paced and evolving environment. The ideal candidate will manage end-to-end outsourcing procurement and vendor operations across Southeast Asia, ensuring cost efficiency, operational excellence, and compliance. Key Responsibilities: ꔷ Lead the procurement, project delivery, and vendor management of outsourced labor services across Southeast Asian countries for Lazada. This includes roles such as Customer Service, Information auditing, Tagging, Content and User Operations, and Blue-collar roles in logistics and warehousing. ꔷ Develop a deep understanding of the Southeast Asian labor market and manage the full vendor lifecycle—selection, onboarding, performance evaluation, and retention. ꔷ Drive cost optimization initiatives by analyzing labor cost benchmarks across markets and implementing diversified cost-saving strategies in collaboration with business stakeholders. ꔷ Manage end-to-end procurement processes including vendor sourcing, proposal evaluation, negotiations, contract management, annual framework agreements, and project delivery. ꔷ Proactively develop and manage key stakeholders, suppliers, and agencies. Build strong relationships, complete performance scorecards, and deliver constructive feedback to drive continuous improvement. ꔷ Ensure procurement processes are transparent, ethical, and fully compliant with legal requirements and internal compliance policies. ꔷ Adhere to the Procurement SOPs and guidelines, while educating internal teams on procurement best practices and standardized ways of working. ꔷ Assist in the development and implementation of KPIs and SLAs for suppliers to track performance and ensure service quality. ꔷ Act as a liaison between business stakeholders, finance, and accounting to ensure alignment and accuracy in procurement-related operations. ꔷ Collaborate cross-functionally with internal stakeholders (e.g., business units, outsourcing management, legal, finance, and systems teams) and external partners to support the digitalization and systemization of the outsourcing lifecycle.

As a Strategy & Operations Manager at Didi Global, you will play a pivotal role in customer experience and pricing to ensure sustainable growth and competitive advantage. Your key responsibilities include: Customer Experience Ownership : - Identify and address pain points in the customer journey through data-driven insights and user feedback analysis. - Design initiatives to improve rider/driver satisfaction, retention, and loyalty (e.g., service quality metrics). - Partner with Customer Support and Product teams to streamline processes and enhance service delivery. Market & Competitive Analysis, especially for pricing: - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments to pricing. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Cross-Functional Collaboration : - Work closely with regional and global teams to improve user experience. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions. - Track KPIs such as ride volumes, conversion, service metrics and pricing efficiency.

Your Responsibilities As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include: Lead Pricing Strategy & Execution : - Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns. - Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals. - Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks. Market & Competitive Analysis : - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Customer Experience and Cross-Functional Collaboration: - Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

Team and Role Introduction As part of the AIDC digital goods operation team, the candidates serves as a strategic partner and operation lead to AE Korea, ensuring that operational initiatives align with the company's goals. The scope will involve managing cross-functional projects, streamlining processes, and facilitating communication between departments. The ideal candidate will have a strong understanding of e-commerce operations, excellent analytical skills, and the ability to manage multiple priorities in a fast-paced environment Responsibilities: • Strategic Planning: assist in the development and execution of digital goods product and operations strategy, aligning it with overall company objectives. Partner with respective functional leaders to design, execute and track department-wise OKRs to ensure seamless execution • Project management: assist in the planning and management of cross-functional projects from initiation to completion, ensuring that projects are delivered on time and align with business objectives. Support the development of project plans and status reports for ongoing initiatives. Communicate project updates effectively to stakeholders while collaborating with team members to drive project success. • Operational Excellence: identify opportunities for process improvement and operational efficiency across User and Platform Ops functions. Collaborate with functional leaders to implement best practices and streamline workflows • Communication and Collaboration: act as a liaison between Digital Goods and other departments to ensure alignment and address any operational challenges. Organize and facilitate meetings, preparing agendas and documentation as necessary • Partner Management: manage strategic external partners to ensure adequate investment and commitment from partner for driving business growth • Analytics and Reporting: analyze performance metrics and generate reports, offering insights and recommendations to enhance operations and drive revenue growth