滴滴Operations Manager (J251021019)

This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Documentation Review • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude • Review and ensure that all information and documents collected are good to satisfy regulatory requirements Screening • Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers • Conduct outreach to customers to obtain relevant information to address screening alerts Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews • Perform background checks and conduct interviews with customers • Review and update KYC profiles for existing customers in accordance with the review schedule • Conduct transaction reviews to identify any abnormalities that require further investigations • Investigate and conduct trigger event reviews on existing customers, assess customer’s business and perform AML risk assessment Transaction Monitoring • Reach out to customers to obtain relevant information to address transaction monitoring alerts • Evaluate the completeness of customer’s response and clarify where required • Others • Provide ongoing SME guidance to support the production teams • Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently • Provide support for urgent requests, assist the team in completing ad-hoc projects • Preparation of data to track Book of Work completion and MI reporting Leadership & Teamwork • Advocate focus in customer experience at the heart of the team’s operations • Champion agile ways of working across the team • Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent • Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals. Key Responsibilities 1. Process Optimization: a. Identify and implement process improvements to enhance sales efficiency and effectiveness. b. Develop and maintain sales policies, procedures, and best practices. Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment. 2. Sales Tools optimization and management: a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement. b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics. 3. Sales Enablement: a. Develop and deliver training programs that enhance the skills and knowledge of the local partners. b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process. c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans. 4. Project Management: a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery. b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.

WorldFirst is part of Ant International, a fast-growing world leading Fintech company where you will learn about the most advanced payment & finance technology and have the opportunity to use technologies to help global consumers and merchants to explore the world more easily - Global SME merchant solution specialist to help drive SME business growth: we have a global telesales team who manages global small to medium sized clients (and we have on ground BD team to cover large sized clients), and the role we are hiring will work closely with global telesales team to understand client needs, draft solution requirements, work with product/ tech and other key functions to deliver solutions and draft GTM plan to launch solutions successfully - Global product content specialist to bridge product knowledge and compelling content creation: create product documentation, feature guides, and customer-facing materials aligned with product specifications, and support sales/marketing teams with product positioning content and competitive analysis

We are currently seeking a high calibre professional to join our team in Malaysia as KYC Operations (Specialist). Job Specification This role is required to operate with a strong commercial focus ensuring alignment to the Bank’s business objectives while adhering to the Bank’s control principles at all times. The KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank’s KYC procedures. The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore. Core Responsibilities and Accountability Documentation Review • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude • Review and ensure that all information and documents collected are good to satisfy regulatory requirements Screening • Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers • Conduct outreach to customers to obtain relevant information to address screening alerts Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews • Perform background checks and conduct interviews with customers • Review and update KYC profiles for existing customers in accordance with the review schedule • Conduct transaction reviews to identify any abnormalities that require further investigations • Investigate and conduct trigger event reviews on existing customers, assess customer’s business and perform AML risk assessment Transaction Monitoring • Reach out to customers to obtain relevant information to address transaction monitoring alerts • Evaluate the completeness of customer’s response and clarify where required Others • Provide support for urgent requests, assist the team in completing ad-hoc projects • Preparation of data to track Book of Work completion and MI reporting