滴滴行政专家(J251113007)

Responsible for the management of office workspace in Singapore: • Closely follow changes in the company's business strategy, provide comprehensive administrative solutions, and through collaboration between internal teams and external supplier resources, coordinate the full lifecycle space operations of office facilities. This includes but is not limited to space renovation and modification, space management, supplier management, service management, and risk control. Achieve standardized operational management, reasonably control costs, improve business quality, and enhance service satisfaction. • By deeply engaging with key personnel (KP), understand customer needs, and provide strong administrative support and implementation guarantee for business departments in areas such as organizational development, cultural construction, team atmosphere cultivation, and project activities. • Participate in the formulation and promotion of administrative policies, ensuring effective communication of information both internally and externally. • Coordinate the setup of administrative operation standards, standardized processes, and product system development, and promote the implementation of international campus projects. • Handle other duties as assigned."

Responsible for the management of office workspace in Singapore: • Closely follow changes in the company's business strategy, provide comprehensive administrative solutions, and through collaboration between internal teams and external supplier resources, coordinate the full lifecycle space operations of office facilities. This includes but is not limited to space renovation and modification, space management, supplier management, service management, and risk control. Achieve standardized operational management, reasonably control costs, improve business quality, and enhance service satisfaction. • By deeply engaging with key personnel (KP), understand customer needs, and provide strong administrative support and implementation guarantee for business departments in areas such as organizational development, cultural construction, team atmosphere cultivation, and project activities. • Participate in the formulation and promotion of administrative policies, ensuring effective communication of information both internally and externally. • Coordinate the setup of administrative operation standards, standardized processes, and product system development, and promote the implementation of international campus projects. • Handle other duties as assigned."

全面负责 DW 园区及属地仓的行政物业整体标准制定与品质提升，统筹“大物业”设施运维与“小物业”供应商管理双线业务。搭建并落地园区物业标准化运营体系、品质管控机制与供应商全生命周期管理体系。通过精细化运营、成本管控与持续优化，保障园区安全、稳定、高效运行，持续提升内部客户体验与整体运营效能。 工作职责 1、园区整体运营与服务品质管理：统筹园区日常运营，结合业务节奏动态优化人力、物资与服务资源配置，保障公共区域及配套设施常态化稳定运行。建立供应商全生命周期管理体系，覆盖招采准入、合同履约、品质巡检、绩效考核、整改优化及优胜劣汰全流程。定期开展现场品质检查与满意度调研，推动问题闭环整改，持续迭代服务标准与用户体验。协同全国仓端工程、安保、环境等模块，合理规划服务容量与人员排布，提升整体服务效率与投入产出比。 2、设施设备全周期运维保障：负责园区公用工程、配套设施及智能化系统的整体运维管理，统筹内外部运维力量与外协维保单位，压缩故障响应与修复时长，保障关键系统稳定运行。制定并执行年度巡检、预防性保养、备件管理及专项维保计划，建立设备全生命周期台账与能耗分析模型。 持续推进设备优化改造、节能降耗与安全隐患治理，提升设施运行可靠性与资产寿命。 3、运营计划、成本与项目管理：围绕年度经营目标，制定大物业运营与小物业维保计划，负责年度预算编制、费用合规审查与成本精益管控。 定期复盘核心 KPI，输出问题分析报告与优化改进方案，确保各项经营指标达成。主导园区空间改造、动线优化、设施升级等专项项目，从业主视角把控需求梳理、方案评审、进度监督与验收交付，持续提升园区资产价值与使用效能。 4、体系标准化与团队建设：搭建并持续迭代园区及属地仓的物业运营、设备运维与现场管理标准化体系，完善 SOP、检查清单与评分考核机制，提升现场执行的规范化与一致性。统筹内部团队与外包供应商的能力建设，组织专业培训、现场督导与绩效考核，打造具备持续改进意识与高效执行力的运营管理团队。

1、完善和更新应急响应小组的管理制度及上升机制，确保应急响应文件的信息有效性，突发事件来临时能够及时响应； 2、监控客服全流程数据表现，收集、整理和分析突发事件信息，组织复盘，跟进改善措施； 3、建立并完善客服数据指标体系（含突发事件、咨询量、响应时效、解决率、满意度等），定期输出报告，通过数据分析定位服务痛点、瓶颈问题，为职场运营提供数据支持，推动并帮助团队突破业务难点； 4、统筹行政类客服需求，制定服务标准与SOP，跟踪各相关专业线对一线员工实施专业培训，提升响应速度与解决质量； 5、统筹负责行政类客服沟通渠道（含内网、工单、群等），不断优化模式和系统，提升服务便捷性与触达效率。