网易community manager

- Community Building: Develop and grow our online global user community across platforms like Facebook, Reddit, and other relevant channels. - Engagement & Communication: Act as the voice of the brand, fostering two-way communication with users through comments, messages, and discussions. - Content Strategy: Collaborate with the marketing and content teams to create engaging, community-focused content that resonates with international audiences. - User Support: Address user inquiries, feedback, and concerns in a timely and professional manner, ensuring a positive brand experience. - Loyalty Programs: Design and implement initiatives to strengthen user loyalty, such as exclusive events, contests, or rewards programs. - Feedback Loop: Gather and analyze user feedback to provide actionable insights to internal teams, helping improve products and services. - Trend Monitoring: Stay updated on community trends, platform updates, and cultural nuances to keep our strategy relevant and effective.

Why join us: Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home,car, and mobile life Founded in 2011 by Steven Yang, Anker quickly established itself as an innovator and market leader in intelligent charging solutions. Anker Innovations is committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world.The products have sold to more than 100 countries and regions around the world, with more than 140 million users. Since established, Anker Innovations has continued to lead the way in terms of revenue scale and growth rate. In 2022, Anker Innovations sold million of pieces products worldwide with a revenue of 2000+ million USD. Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields, bringing leading products with technological charm to the market. At Anker, we have a total of 4000+ employees and the proportion of R&D personnel up to 50%. We are engaged in the world's leading research and development of charging, audio, home appliances, automotive, projection and other product technologies, with 1400+ intellectual property rights, to ensure that our products continue to be popular. For more information, please visit: https://us.anker.com/ Location: On-site at our Bellevue, WA office Key Responsibilities: 1. Facebook Group Management: - Own the day-to-day operations and growth strategy of Facebook user group. - Moderate discussions, support members, and cultivate a safe and welcoming space. 2. Community Strategy Development: - Design and execute community growth and engagement plans aligned with brand priorities and product timelines. - Define KPIs and report on key community health metrics. 3. User Engagement & Relationship Building: - Actively respond to comments, messages, and posts with warmth, professionalism, and product knowledge. - Identify and nurture power users, ambassadors, and advocates. 4. Insights & Feedback Loop: - Be the voice of the community internally. Gather insights, flag emerging trends, and collaborate with product, content, and customer service teams to improve user experience. 5. Content & Campaign Creation: - Create original, engaging posts and interactive activities (e.g., challenges, polls, photo contests, user showcases) that inspire participation and reflect our branded voice. 6. Cross-platform Expansion (Preferred): - While Facebook is the priority, experience managing communities on X (Twitter), Reddit, Instagram, or Discord is a plus.

Key Responsibilities 1. Strategy & Program Development: Build a comprehensive strategy to support channel marketing and community events from scratch for the motorcycling and powersports vertical. Identify key market opportunities, rider gatherings, trade shows, and partner networks to maximize Insta360's physical presence. 2. Distributor & Retailer Engagement: Work hand-in-hand with our sales team to equip and motivate our distributor and retail network. Develop co-marketing toolkits, training programs, and incentive initiatives to drive local brand advocacy. 3. Community Event Execution: Plan, budget, and manage a calendar of high-impact community events. This ranges from sponsoring and activating at major rallies and races to creating unique owned experiences like demo days, group rides, and creative workshops tailored to riders. 4. Community Growth & Scale: Develop and own programs designed to systematically grow our active rider community such as: KOC/Advocate Program, UGC Campaigns, Referral and Loyalty Systems. 5. Localized Partnership & KOC Cultivation: Identify and forge partnerships with motorcycle clubs, riding schools, touring organizations. Move beyond one-off sponsorships to build lasting programs that embed Insta360 into the culture. 6. Content & Story Amplification: Ensure every event generates compelling, authentic content. Collaborate with creators and community members to capture the action using our products, fostering user-generated content (UGC) and providing assets for global social channels. 7. Measurement & Optimization: Establish clear KPIs for community growth, brand engagement, and sales impact. Analyze performance data to refine strategies and demonstrate ROI.

- Responsible for the operation planning and strategy output of the social media community platform, and the formulation of regional cooperation plans; - Responsible for the content/users/activities/advertisements of Xiaomi's overseas social media community, and responsible for the user growth and retention of the social media community; - Participate in the operation of Xiaomi community products, assist the team to improve community products and enhance user experience; - Participate in international marketing integrated marketing communication projects, responsible for social media community communication programs and implementation;