饿了么饿了么-培训策略运营（for骑士）-上海

1.负责制定并执行拉美地区业务培训运营策略，基于不同角色（BD、大客户经理、BD管理者、运营、支持），定义不同阶段需要的知识和技能，并通过培训有效提升员工胜任度及满意度，为培训效果负责，确保团队目标的达成； 2.负责建立和优化业务培训体系，持续提升团队专业能力和执行力； 3.协调各部门合作，确保培训项目的顺利实施和效果评估； 4.研究行业成熟培训体系，不断优化培训内容和方法，提高团队竞争力。 What You'll Do: 1.Responsible for developing and implementing business training and operation strategies for Brazil, defining the knowledge and skills required at different stages based on various roles (BD, Key Account Manager, BD Manager, Operations, Support). Enhance employee competence and satisfaction through training and be accountable for training effectiveness, ensuring the achievement of team goals. 2.Establish and optimize the business training system to continuously enhance the team's professional capabilities and execution power. 3.Coordinate collaboration among various departments to ensure the smooth implementation and evaluation of training programs. 4.Research mature training systems in the industry and continuously optimize training content and methods to improve team competitiveness.

1.负责制定销售运营策略，确保团队实现销售目标和业绩指标； 2.管理和指导销售团队，包括招聘、培训、激励和绩效评估； 3.确保销售流程的顺畅进行，协调各部门资源以支持销售活动； 4.负责销售数据分析和报告，及时发现问题并提出改进措施； 5.协助制定销售预算和费用控制计划，确保销售运营的高效运转。 Job Responsibilities： 1. Responsible for developing sales and operational strategies to ensure the team achieves sales goals and performance indicators; 2. Manage and guide the sales team, including recruitment, training, motivation, and performance evaluation; 3. Ensure the smooth progress of the sales process and coordinate resources from various departments to support sales activities; 4. Responsible for sales data analysis and reporting, promptly identifying problems and proposing improvement measures; 5. Assist in developing sales budgets and expense control plans to ensure efficient operation of sales operations.

1. 整体负责新商成长策略。Overall responsible for new merchant growth strategy 2. 与前线团队和商家密切合作，收集商家需求和管理需求，并提炼成整体策略，包括运营流程和产品功能的产出。Collaborate closely with frontline teams and merchants to collect merchant and management requirements, and distill them into overall strategies, including operational workflows and product functionalities。 3. 与相关业务团队一同合作，产出完整的产品运营规划。Collaborate with relevant business teams to develop comprehensive product operation plans. 4. 在日常运营中监控产品的商家使用情况，并与多个团队协同合作，推进产品功能的持续迭代，开展产品功能培训和推广，确保产品效果业务目标的达成。Monitor merchant usage of products in daily operations, collaborate with multiple teams to drive continuous iteration of product features, conduct product function training and promotion, and ensure the achievement of business objectives for product effectiveness.

智能化工具管理：负责智能客服机器人、自动化工具、自动外呼、智能IVR等自动化工具的运营、优化及升级。 策略制定：基于客服站点需求，与产品、研发团队协作，制定智能化运营策略，推动智能化工具的迭代和实施，提升智能解决率、客户满意度及运营效率。 数据监控与分析：分析智能工具的使用效果，监控关键指标（如智能解决率、客户转接率等），持续优化运营策略。 培训支持：为客服团队提供智能工具使用培训，编写相关操作手册和指导文档，支持现场答疑。 Intelligent Tools Management: Manage intelligent customer service tools, such as chatbots, intelligent tools, automated outbound calls, and intelligent IVR, ensuring their smooth operation and upgrades. Strategy Development: Collaborate with product and R&D teams to develop and implement intelligent operations strategies based on CE-Sites needs, improving resolution rates, customer satisfaction, and operational efficiency. Data Monitoring and Analysis: Analyze tool usage and monitor key performance indicators (e.g., resolution rates, customer transfer rates), continuously optimizing operational strategies Training and Support: Provide training on intelligent tool usage for the customer service team, develop relevant manuals and guidance documents, and offer on-site s