阿里巴巴LAZADA-AI Customer Care Solutions Leader-杭州
任职要求
1. Deep understanding of e-commerce customer service trends with strategic business acumen. Proficient in applying AI technologies to enhance operational efficiency. 2. Full professional English proficiency. Strong te…
工作职责
1. Lead product operations for Lazada's customer care service, driving business objectives by optimizing service capabilities, enhancing user experience, and reducing costs. 2. Identify localized needs through data analysis and market insights across Southeast Asia. Improve customer care service processes aligned with regional strategies. 3. Collaborate with cross-functional teams (business operations, tech, design) to initiate, implement, and iteratively optimize product strategies through post-launch performance analysis.
In our commitment to solve the most pressing challenges for our customers by leveraging data to drive strategic decisions, we seek experienced analysts who can deliver comprehensive data insights to enhance our services for customers, partners, and internal teams. Key responsibilities include: 1.Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements. 2.Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses. 3.Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations. 4.In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
1. 负责公司业务线的 AI 提效工具、自动化流程 设计与开发，提升产品、研发、测试团队效率。 2. 基于大模型（LLM）构建 RAG、智能问答、文档处理、代码辅助、流程自动化 等应用。 3. 对接业务需求，将 AI 能力落地到实际工作流：如自动处理数据、智能审核、客服 / 销售话术生成等。 4. 优化 Prompt 工程、模型调用策略、上下文管理、向量数据库等，提升 AI 输出稳定性与准确性。 5. 与产品、前端、后端、测试协作，完成 AI 应用从需求→方案→开发→上线→迭代全流程。 6. 跟踪业界 AI 工具与技术，持续引入更高效的方案落地。
1. 负责AI TV（软硬件一体）的中长期产品规划与路线图； 2. 定义未来家庭/客厅AI交互形态；设计端侧+云端AI能力与内容服务闭环； 3. 主导关键客厅场景从0到1落地； 4. 推进与算法、硬件、系统、内容、生态伙伴的跨团队协作，确保体验、成本与量产交付。
岗位职责： 1.负责美图秀秀AI内容增长运营，挖掘现有AI能力创新点，推动AI与影像工具融合；制定并执行增长策略，提升用户规模与活跃度。 2.精通Prompt编写与调试，能独立创作优质AI创意模板及Agent，搭建并维护端内AI内容与玩法生态，保障体验、提升用户粘性。 3.关注社交媒体AI玩法热点，快速适配成熟热点玩法；捕捉爆款潜力内容，结合用户生态推动玩法创新，助力打造现象级AI爆款。 4.参与AI内容传播策略制定，协同新媒渠道等部门，通过但不限于投流、达人、商务合作方式对AI内容进行端外传播。 5.建立运营数据监控体系，分析用户行为及转化、留存数据，以数据指导迭代AI内容与策略，确保达成增长目标。