阿里巴巴LAZADA-售后产品-服务解决方案

工作描述

任职要求
任职要求/Qualifications
1、具备服务体验或电商售后产品相关经验，深度参与过完整售后产品体系的规划与设计（如退换货流程、纠纷仲裁、赔付机制等）；
Experience in service experience design or e-commerce after-sales products, with hands-on involvement in the end-to-end planning and design of post-purchase product systems (e.g., returns & exchanges, dispute resolution, compensation mechanisms, etc.);
2、具备敏锐的用户需求洞察力与抽象能力，能够从复杂的业务逻辑与多维数据中识别问题本质，设计高效、可扩展的解决方案，并推动高质量落地；
Strong user empathy and problem abstraction skills — able to identify root causes from complex business logic and multi-dimensional data, design efficient and scalable solutions, and drive high-quality execution;
3、具备优秀的跨团队沟通与协作能力，能够在多业务线、多职能角色协同的环境中高效推进项目，强结果导向；
Excellent cross-functional communication and collaboration skills — capable of driving projects forward effectively in a matrixed environment involving multiple busi…