阿里巴巴Miravia-逆向物流体验运营-杭州

任职要求

1、具备出色的分析能力和市场洞察力，能从数据中提炼关键信息，制定有效运营策略。
2、优秀的项目管理能力和沟通能力，能够跨部门协调资源，确保项目按时、高效完成。
3、善于解决问题，能独立承担和解决问题，在业务上有独当一面的能力。
4、具备创新思维和灵活适应业务变化的能力，对业务有深入的理解和热情。
5、本科及以上学历，5年以上相关工作经验，对电商平台有深刻的理解
6、能用英语进行流利的交流，会西班牙语的优先。

1. Have good analytical skills and market insight, be able to extract key information from data and formulate effective operational strategies.
2. Excellent project management and communication skills, able to coordinate resources across departments to ensure efficient and timely completion of projects.
3. Good at solving problems, able to take on and solve problems independently, and have the ability to take charge of business independently
4. Possess innovative thinking and the ability to flexibly adapt to business changes, and have in-depth understanding and enthusiasm for the business
5. Bachelor degree or above, more than 5 years of relevant work experience, preference will be given to those with e-commerce platform operation experience
6. Fluent communication in English, Spanish is preferred

工作职责

1、分析用户售后行为数据及声音，优化用户体验流程，协调各部门资源，推动项目上线，保证业务结果。
2、负责制定并执行平台售后运营策略和规则，协同多方的合作团队，推动策略和规则落地，提升用户在平台的满意度。
3、负责退货仓库和退货物流商的管理，保证平台退货链路的服务能力。
4、与产品技术团队紧密合作，根据用户反馈优化产品功能，提升用户体验。
5、监控竞争对手动态，及时调整运营策略，保持市场竞争力。

1. Analyze user after-sales behavior data and voices, optimize user experience processes, coordinate resources of various departments, promote project launch, and ensure business results.
2. Responsible for formulating and executing platform after-sales operation strategies and rules, cooperating with multi-party cooperation teams, promoting the implementation of strategies and rules, and improving user satisfaction on the platform.
3. Responsible for the management of return warehouses and return logistics providers to ensure the service capabilities of the platform's return links.
4. Work closely with the product technical team to optimize product functions and improve user experience based on user feedback.
5. Monitor competitors' dynamics, adjust operating strategies in a timely manner, and maintain market competitiveness.