蚂蚁金服Ant International-Mini Program Product Manager-Malaysia

1. General （1）Articulate value propositions for key Ant Digital Technologies products and services； （2）Demonstrate expertise to accelerate Ant Technologies’ Tech adoption； （3）Drive innovation with a focus on industry solutions and customer outcomes； （4）Ensure solutions align with architectural goals for clear development and operational guides； （5）Identify and mitigate business and technical risks； （6）Provide support during deployment to prevent or resolve technical issues； （7）Collaborate with customer teams, including C-level executives, to align vision with solutions； （8）Offer technical guidance in the pre-sales process. 2. Project Management （1）Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility (e.g., Vice President-level) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughout project lifecycle； （2）Proactively manages risks and issues within and across large, complex projects leveraging previous experience and subject matter expertise to make sure project completion on cost, on schedule and on scope. 3. Technical Delivery （1）Responsible for the delivery of the products/solutions related to the cloud native, Android/IOS mobile, blockchain, security etc. in ANT Digital Technology BU, including the building of delivery standards, specification, processes, and platform capabilities； （2）Drive project implementation from blueprint planning, requirement analysis, business and technical architecture design, system coding and testing, and deployment, control the delivery quality and plan from both business and technical perspective； （3）Accumulate best practices of product and solutions through project deliveries and contribute to the improvement of product core competitiveness； （4）Continuously build and optimize delivery technical systems and tools, and have a deep understanding and practice in achieving scalable delivery； （5）Understand and have insight into industry trends, focus on the integration of business and products/solutions during the delivery, achieve the implementation of the business scenarios, and ultimately to help customer to achieve business success.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in improving the way products are bought, sold, and distributed on a global scale to join us in China. Scope of Work: 1. Transform and localize product feature design document 2. Support sales pitch and customer education material development and polish: PPT, Video, poster etc. 3. Facilitate sales and customer training 4. Deep dive sales and customer profile to support education design

As a Consumer Product Manager, you will contribute to the design and iteration of O2O supermarket consumer-facing products. You’ll focus on user acquisition, shopping experience, and post-purchase flows to build a simple, efficient, and engaging online grocery platform. Key Responsibilities ● Contribute to core user journeys in the mobile app and mini-program (e.g., homepage, search, product detail, checkout, membership center). ● Support user growth features such as onboarding flows, referral programs, check-in rewards, and coupon systems. ● Enable time-sensitive marketing campaigns (e.g., “Morning Delivery,” “Emergency Essentials”) through flexible product configuration tools. ● Improve post-purchase experience by refining return/refund requests, status tracking, and automated compensation flows. ● Continuously propose and validate product improvements based on user feedback and key metrics (conversion rate, retention, NPS, etc.). 职位概述 作为用户产品经理，您将参与 O2O超市平台消费者端的产品功能设计与迭代，围绕用户增长、购物体验和售后服务等场景，打造简洁、高效、有温度的线上超市产品。 核心职责 ● 参与App及小程序核心链路（首页、搜索、商品详情、下单、会员中心等）的产品设计与优化； ● 支持用户增长相关功能落地，如新客引导、邀请裂变、签到积分、优惠券体系等； ● 配合运营团队，实现“清晨配送”“应急补给”等场景化营销活动的产品配置能力； ● 优化售后流程的产品体验，包括退换货申请、进度查询、自动补偿等模块； ● 基于用户反馈与数据指标（转化率、留存率、NPS等），持续提出并验证产品改进方案。

As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. ● Key Responsibilities ○ Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. ○ Manage traffic acquisition and conversion across core channels (mobile app, mini-program). ○ Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). ○ Post-purchase support, including complaint resolution and refund handling, to close the experience loop. ○ Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey. 职位概述 作为用户运营经理，您将主导 O2O超市平台的用户全生命周期管理，通过数据驱动的策略和场景化运营，提升用户活跃度、复购率与满意度。 核心职责 制定并执行用户增长策略，包括裂变活动、新客激励、沉默用户召回等； 管理App及小程序等核心流量渠道的用户获取、转化与留存； 策划高时效性营销场景（如“清晨早餐包”“深夜应急补给”），提升即时需求满足率； 主导售后服务流程，高效处理客诉与退款，建立体验修复机制； 与产品、数据团队协作，定义关键指标（如NPS、复购率），持续迭代用户体验。