蚂蚁金服Ant International-Expert, AML- Quantitative Data Analytics-Americas

As Head of AML Governance & Issue Management, you will design and lead the issue management and AML governance framework that consolidates identified issues, tracks remediation progress, and ensures prompt resolution. You’ll perform root-cause analysis on policy or control breakdowns, validate remediation plans, and escalate cross-entity conflicts as needed. Your role includes facilitating transparent governance processes and accurately documenting decisions – all in compliance with U.S. BSA-AML regulations. You will report on program health and guide senior leadership through trends, escalations, and root causes. Success requires strong analytical skills and deep compliance acumen in a highly regulated, fast-paced business environment. Main Responsibilities - Manage an issue management framework to capture and consolidate all AML issues across business lines, regulatory findings, audits, and internal reviews. - Track remediation plans end-to-end, ensuring timely execution and proper resolution of control gaps, process failures, or policy deviations. - Perform root-cause analysis for major issues to understand underlying deficiencies and assess adequacy of proposed corrective actions. - Report regularly to senior leadership, BSA Officer on trends, remediation status, and overall program health-providing timely insights on emerging risks and systemic vulnerabilities. - Design and maintain a robust AML governance framework to document decisions, committee outcomes, and process updates – ensuring compliance with US needs, BSA-AML laws and internal policy. Manage cross-entity escalations, remediation conflicts, and implement issues remedial actions – coordinating with cross-functional teams as needed. Ensure governance materials (committee packs, issue memos, remediation trackers) are prepared to a high standard and easily accessible for audit or regulatory inspection. Act as a subject matter expert on issue management and governance for internal audit, examiners, and leadership – supporting reviews and regulatory interactions.

We are seeking a dynamic and results-driven team manger to own and scale our global partner service management function supporting Alipay+, which is the unified wallet gateway, connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. This role is pivotal in ensuring the healthly operational performance in the partner lifecycle. You will be the strategic owner of the partner operations management, partner service solutions and drive operational excellence, co-create value, and enhance the overall client experience through our partnership ecosystem. Key Responsibilities: ● Team Leadership & Development: Build, mentor, and lead a high-performing team of partner servcie account managers. ● Strategic Partnership Management: Lead the team to serve as the primary interface and escalation point for our partners, ensuring seamless collaboration and deep alignment on strategic goals/go-to-market strategy. ● Service Excellence & Governance: Define, monitor, and manage the end-to-end service level agreements (SLAs), operational performance, and joint business reviews. ● Client-Centric & Product-Led Strategy: Lead the team to champion the partner's and end-client's experience. Partner internally with Product and Engineering teams to drive the development of self-service tools and automated platforms, empowering partners and reducing manual toll. ● Operational Resilience: Lead the team to proactively identify, mitigate, and resolve critical operational issues, ensuring high availability and reliability of cross-border payment services. ● AI-Powered Innovation: Lead the team to identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. ● Cross-region Coordination: Masterfully navigate and align priorities across diverse teams including our collaborative teams and external partner organizations to deliver integrated operational solutions.

- Perform holistic EDD assessments, with a primary focus on event-driven reviews. - Conduct screening and background checks on customers, related parties and counterparties to identify potential risks, including sanctions exposure and adverse media. - Analyse triggers for event-driven reviews and formulate well-structured Requests for Information questions to gather relevant information from customers. - Assess money laundering, terrorism financing and sanctions risk across customer profiles and transactions and provide well-reasoned recommendations on account management strategies. - Conduct investigations into high-risk customer profiles, suspicious transactions and unusual activities. - Prepare and submit STRs to STRO, ensuring compliance with regulatory reporting obligations and adherence to submission timelines. - Prepare insightful Management Information System reports for internal and regulatory reporting, including periodic updates to the Singapore AML team. - Proactively identify opportunities to enhance and optimise the design of EDD rules, processes and frameworks to align with evolving business needs and regulatory expectations. - Provide expert AML/CFT advisory support to business units as required. - Collaborate closely within AML team and other departments within the Bank. - Stay abreast of the latest regulatory developments in AML/CFT and ensure our processes align with industry-leading practices and regulatory guidelines. - Proactively prepare for and navigate regulatory audits to ensure the frameworks and processes remain compliant. - Support the AML team and Team Lead in executing key AML/ CFT initiatives/projects and other ad-hoc compliance matters as required.

• Lead the outsourced Account Manager team to deliver tailored service solutions for tiered merchants, ensuring an optimal platform service experience. Proactively drive merchant fund inflows and FX transactions to foster the growth of WorldFirst’s business. • Communicate and work cross-functionally with expert Relationship Managers, Sales & Partnerships team to service and delight our customers • Demonstrate great product knowledge，and keep up with new WorldFirst product functionalities and able to identify suitable customer. Offer client the right new prduct to help customers success with WorldFirst • Possess strong risk awareness and collaborate daily with Risk, AML, and Compliance…teams to ensure seamless coordination and safeguard merchant account security. • Possess foundational knowledge of financial systems and collaborate with the Customer Funds team to resolve customer fund related issues • Communicate articulately and probe intelligently to gain insight into the customers' experience • Provide excellent & speedy service, so that our customers happily continue to choose us & grow their businesses with WorldFirst day after day • Be our "customer voice" representative by updating records and highlighting any issues quickly for urgent resolutions