蚂蚁金服Ant International-Alipay Super App Platform (ASAP) Product Manager-Malaysia
任职要求
1. With at least 5-year product design working experience, related experience on marketing platform and intelligent recommendation, having end-to-end project experience on Martech product, understanding of algorithmic or data models is preferred 2.With strong sense of product ownership, data-driven, cross-functional working capabilities, and …
工作职责
Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, Alipay+ Wallet Tech provides a full suite of e-wallet solutions and super App solution enabling customers to build the e-wallet super apps quickly with world-class reliability and stability and to continuously stimulate the business growth. We are seeking for a Product Manager who familiar with intelligent marketing and recommendation field to lead this new super app engine solution. Key Responsibilities: 1. Responsible for the digital intelligent marketing and traffic distribution related products, including market research, competitor analysis, product planning and create the new products based on leading technology. 2. Responsible for analysis and break down the business and product growth indicators, and produce highly-qualified data analysis report 3. Responsible for collecting market and consumer feedbacks to improve the product, and increase the user satisfaction and recommendation accuracy. 4. Corporate with cross teams and responsible for the product launch on time.
Join the Alipay+ Super APP Platform PD team, we'll design Marketing product schemes together for digital wallets. As a member of Marketing PD team, you are responsible for the design and execution of marketing schemes for global digital wallets. • Analyze marketing requirements of digital wallets for user growth and business revenue and execute accordingly product schemes. • Deeply analyze the marketing requirements of wallets in user growth and payment growth, and customize productized marketing solutions. • Gain insights into market trends, integrate cross-domain resources, and continually enhance precision marketing capabilities.
1. 负责Alipay+ Super App Platform的业务拓展和售前工作，包括客户需求调研、产品演示、业务支持与方案咨询； 2. 根据客户需求和业务发展制定和设计解决方案，确保方案的可行性及落地实施； 3. 推动项目签约和落地，和日常客户沟通跟进； 4. 端到端参与项目实施过程中的指导和支持，确保方案顺利交付； 5. 与运营、产品、研发等内部团队紧密合作，推动产品和解决方案的不断优化；
We are seeking a dynamic and results-driven team manger to own and scale our global partner service management function supporting Alipay+, which is the unified wallet gateway, connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. This role is pivotal in ensuring the healthly operational performance in the partner lifecycle. You will be the strategic owner of the partner operations management, partner service solutions and drive operational excellence, co-create value, and enhance the overall client experience through our partnership ecosystem. Key Responsibilities: ● Team Leadership & Development: Build, mentor, and lead a high-performing team of partner servcie account managers. ● Strategic Partnership Management: Lead the team to serve as the primary interface and escalation point for our partners, ensuring seamless collaboration and deep alignment on strategic goals/go-to-market strategy. ● Service Excellence & Governance: Define, monitor, and manage the end-to-end service level agreements (SLAs), operational performance, and joint business reviews. ● Client-Centric & Product-Led Strategy: Lead the team to champion the partner's and end-client's experience. Partner internally with Product and Engineering teams to drive the development of self-service tools and automated platforms, empowering partners and reducing manual toll. ● Operational Resilience: Lead the team to proactively identify, mitigate, and resolve critical operational issues, ensuring high availability and reliability of cross-border payment services. ● AI-Powered Innovation: Lead the team to identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. ● Cross-region Coordination: Masterfully navigate and align priorities across diverse teams including our collaborative teams and external partner organizations to deliver integrated operational solutions.
Alipay+ is a global payment system aiming at collaborating with wallets, acquirers, and other payment systems to jointly enable interoperable and digital payment experiences for worldwide users and merchants. Alipay+ services include transaction processing, clearing and fund settlement, under unified commercial, product, settlement, fx, dispute and risk management rules for wallets and acquirers based in different countries. As a member of the Alipay+ Policy Center, you'll be leveraging your payment industry expertise to shape the governance policy of Alipay+ network. This includes rules workshops/consultations for external customers, business request analysis/rules deviation approvals with internal stakeholder teams, as well as rulebook and policy design for new payment products. What you'll do: - Rules support for business projects: Serve as a subject matter expert for new and existing business projects. You'll respond to inquiries from business teams and other functional groups, providing critical advice and interpretation of Alipay+ network rules during contract negotiations and daily operations. You may also be required to provide rules training workshops or compile training materials for business teams and external customers. - Manage the Alipay+ Rule Book: Support senior management business strategies or business teams' requests via rules design. This requires research on industry common practices and standards, discussion with product or operation teams, business model and rights/obligations design, rules documents drafting, and work with legal/compliance teams for rules release to external customers. By joining a team of payment experts and having insipring discussions about innovative payment initiatives, you'll gain a unique, high-level perspective on the cross-border payments industry. You'll be involved in the frontline strategic projects at Alipay+, a leading innovator in global payment interoperability.