蚂蚁金服Ant International-Financial Institution Business Development Manager-LazPay

• Relationship Cultivation: Cultivate robust, long-term relationships with our FI clients, comprising e-wallets, commercial banks, and other financial entities. Grasp their distinct business needs, challenges, and objectives within the payment, marketing and user growth solutions landscape • Multi-Solution Growth Strategy: Collaborate with BD team to discern upsell and cross-sell prospects within existing FI client accounts. Conduct meticulous analysis of client portfolios to proactively identify growth potential and devise bespoke solutions across payment and marketing domains • Innovation and Solution Presentation: Craft and deliver captivating presentations, product demonstrations, and proposals to FI clients, showcasing the extraordinary value and benefits of our integrated payment and marketing solutions • Tailored Needs Assessment: Conduct comprehensive needs assessments for each FI client, delving into their unique payment processing requisites, marketing objectives, compliance imperatives, and technological preferences • Collaborative Contract Negotiation: Lead purposeful and collaborative contract negotiations with FI clients, forging mutually beneficial terms while upholding industry regulations and best practices. • Elevated Customer Support: Provide elite customer support to FI clients, formulating regular reviews, catering to inquiries, troubleshooting complexities, and ensuring complete satisfaction • Industry Insight and Expertise: Stay at the forefront of payment and marketing industry developments, encompassing cutting-edge technologies, regulatory transformations, and competitor dynamics. Leverage your expertise to offer strategic advice to FI clients • Revenue Forecasting Excellence: Engage in astute monitoring and analysing account performance, payment processing volumes, marketing campaign effectiveness, and revenue trends for each FI client. Deliver regular updates and precise revenue forecasts to the management team • Solution-Focused Issue Resolution: Collaborate seamlessly with internal teams, such as Product team, Tech team, etc., to proactively address and resolve any client concerns or technical intricacies • CRM Empowerment: Harness the power of our CRM system to maintain meticulous records of all client interactions, sales endeavours, and progress, empowering data-driven decision-making

Build and foster relationships with senior executives in business, product, engineering, finance and tech within customers’ organization Drive overall account health including product development, payments performance, cost optimization, account renewals & growth, and customer satisfaction Support expansion of your customers, identify opportunities, drive business outcomes, and ensure customers are satisfied with Antom services Coordinate with internal cross-functional stakeholders (including financial institution business development, product, tech, legal, and compliance) to launch projects for customers Leverage industry knowledge to set account strategies, and execute deals and initiatives Manage strategic planning and negotiation/expansion with our customers Manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

Responsible for global merchant channel onboarding / registration operations supporting the lines of business: Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do: • Work closely with stakeholders of Risk Management, Business Development, Account Manager, FI (Financial Institution) business, supporting the merchants’ registration and onboarding operations which is a very key business process before business go-live. Be the first point of contact for every merchant onboarding matter and closely work with various stakeholder teams to resolve any questions or issues from the merchant & business. • Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the merchants and lead the optimization on the operational product and process. • Manage all your daily operational work/projects productively within the agreed SLAs, adhere to the KYB/KYC requirements/guidelines and keep updating the best practices, leading the product and process optimization, driving better and more efficient onboarding experience. • Responsible for cross-functional collaboration with payment channel teams and risk control teams to ensure real-time onboarding requirement synchronization. Key duties include maintaining version-controlled SOP (standard operational process) documentation internally, conducting quality assurance including bi-weekly quality check/mitigation plan & daily case review. • Establish and maintain effective relationships within the all the stakeholders. • Communicate with payment channels via phone, email - where needed - to facilitate to provide a great onboarding experience from operational perspective.

Company Overview: We are a pioneering fintech company embarking on an exciting journey to disrupt the Japanese financial landscape with innovative lending solutions tailored for SMEs as well as consumers. Backed by a proven track record in global markets, we aim to leverage technology to bridge the financing gap and foster financial inclusion in Japan. Position Overview: As the Japan Business Development Lead, you will play a pivotal role in establishing and expanding our presence in the Japanese market. Your expertise in fostering strategic partnerships, navigating regulatory landscapes, and driving business growth will be instrumental in positioning our brand as a leading fintech lender for SMEs and consumers alike. Key Responsibilities: - Strategic Alliance Formation: Cultivate strong partnerships with banks, fintech players, local businesses, regulatory bodies, and government entities, ensuring a robust network for our lending solutions. - Market Intelligence & Strategy: Conduct in-depth market analysis to identify growth opportunities, evaluate feasibility, and design scalable business models. Drive strategies that maximize ROI and ensure sustainable expansion. - Solution Innovation: Architect end-to-end lending solutions encompassing marketing, risk assessment, product optimization, and financing services, ensuring seamless integration across departments. - Regulatory Compliance & Localization: Stay abreast of regulatory changes and industry standards, designing compliant solutions tailored to the Japanese market’s legal, privacy, and data security requirements. - Data-Driven Decision Making: Harness data insights to inform strategic decisions, validate business hypotheses, and optimize resource allocation for maximum efficiency. - Executive Engagement: Build and maintain C-level relationships, demonstrating thought leadership and negotiating high-value partnerships. - Cross-Functional Leadership: Drive cross-functional teams to execute projects efficiently, ensuring timely delivery and successful implementation of business strategies.