蚂蚁金服蚂蚁国际-Alipay+ Business Rules Expert-A+

Join Alipay+ Central Ops CoC  - the core team for Alipay+ business daily operations. You are expected to work closely with BD, product, tech, funding, risk, branding, legal etc. teams, to ensure that Alipay+ business rules and standards are observed, hence enabling the efficiency and sustainability during continuous business expansion. Regular reporting to senior management is needed. If you have payment industry working experience, are keen to gain a bigger picture and want to become an industry expert in global payment processing, you are an ideal candidate! Here is a brief summary of your key tasks: - Business model design: understand emerging business scenarios, conduct industry landscape analysis, and formulate a sound model to achieve a balance among rights, obligations and business values for all parties in the business flow. - Business support: design the business policy to support the regional BD teams to achieve the business goal. As the payment business expert, manage the business plan of core operation product. Fully understand the rules, product and can provide training and support to BD team. - Business project management: work with relevant teams to provide assessments and solutions that are in line with industry and regulatory practices. Project management as the key driver of the key project or product.

Alipay+ is a global payment system aiming at collaborating with wallets, acquirers, and other payment systems to jointly enable interoperable and digital payment experiences for worldwide users and merchants. Alipay+ services include transaction processing, clearing and fund settlement, under unified commercial, product, settlement, fx, dispute and risk management rules for wallets and acquirers based in different countries. As a member of the Alipay+ Policy Center, you'll be leveraging your payment industry expertise to shape the governance policy of Alipay+ network. This includes rules workshops/consultations for external customers, business request analysis/rules deviation approvals with internal stakeholder teams, as well as rulebook and policy design for new payment products. What you'll do: - Rules support for business projects: Serve as a subject matter expert for new and existing business projects. You'll respond to inquiries from business teams and other functional groups, providing critical advice and interpretation of Alipay+ network rules during contract negotiations and daily operations. You may also be required to provide rules training workshops or compile training materials for business teams and external customers. - Manage the Alipay+ Rule Book: Support senior management business strategies or business teams' requests via rules design. This requires research on industry common practices and standards, discussion with product or operation teams, business model and rights/obligations design, rules documents drafting, and work with legal/compliance teams for rules release to external customers. By joining a team of payment experts and having insipring discussions about innovative payment initiatives, you'll gain a unique, high-level perspective on the cross-border payments industry. You'll be involved in the frontline strategic projects at Alipay+, a leading innovator in global payment interoperability.

We are seeking a dynamic and results-driven team manger to own and scale our global partner service management function supporting Alipay+, which is the unified wallet gateway, connecting global merchants to a wide variety of payment methods used by billions of mobile users through a single integration. Consumers can pay using their preferred method, merchants can engage more customers with AI‑powered digital solutions and tailored rewards, and mobile payment providers can harness our advanced wallet tech to build the next generation of super apps — creating a seamless, innovative ecosystem for all. This role is pivotal in ensuring the healthly operational performance in the partner lifecycle. You will be the strategic owner of the partner operations management, partner service solutions and drive operational excellence, co-create value, and enhance the overall client experience through our partnership ecosystem. Key Responsibilities: ● Team Leadership & Development: Build, mentor, and lead a high-performing team of partner servcie account managers. ● Strategic Partnership Management: Lead the team to serve as the primary interface and escalation point for our partners, ensuring seamless collaboration and deep alignment on strategic goals/go-to-market strategy. ● Service Excellence & Governance: Define, monitor, and manage the end-to-end service level agreements (SLAs), operational performance, and joint business reviews. ● Client-Centric & Product-Led Strategy: Lead the team to champion the partner's and end-client's experience. Partner internally with Product and Engineering teams to drive the development of self-service tools and automated platforms, empowering partners and reducing manual toll. ● Operational Resilience: Lead the team to proactively identify, mitigate, and resolve critical operational issues, ensuring high availability and reliability of cross-border payment services. ● AI-Powered Innovation: Lead the team to identify and leverage opportunities to integrate AI and machine learning into partner operations for proactive monitoring, churn prevention, and data-driven insights. ● Cross-region Coordination: Masterfully navigate and align priorities across diverse teams including our collaborative teams and external partner organizations to deliver integrated operational solutions.

Compliance Advisory Marketing Review: • Provide expert advice, review and approve online and offline Point of Sale Materials (POSMs), website content, social media posts, promotional articles, marketing campaigns and events to ensure compliance with relevant laws, regulations, industry standards, wide best practices. • Support the development and implementation of compliance strategies and frameworks to address legal and regulatory requirements for global marketing initiatives to promote the awareness, adoption, and utilization of Alipay+ wallets globally. • Support the planning and execution of multi-channel marketing campaigns, including digital marketing, social media, events, and partnerships. • Collaborate closely with cross-functional teams, including product, Business Development, and regional teams, to align marketing efforts with business goals. • Work with local partners, merchants, and influencers to create joint marketing initiatives that drive wallet adoption. Collaborate with local agencies or vendors to ensure the effective implementation of marketing campaigns and materials with Business where necessary. Risk Assessment and Management: • Conduct compliance risk assessments to identify potential risks and vulnerabilities within the organization for all marketing related activities. • Develop and implement risk mitigation plans and strategies to address identified compliance risks. Monitoring and Reporting: • Monitor changes in laws, regulations, industry standards and emerging market trends related to marketing and regulatory compliance. • Prepare and present compliance reports to senior management, highlighting key compliance issues and recommendations for action to mitigate legal and regulatory risks in global marketing initiatives. Training and Education: • Provide training and guidance to business development, marketing and other functional stakeholders on legal and compliance related guidelines and processes for the GMRC. • Support and contribute to the development and use of AI Reg Tech with clear accurate legal and regulatory guidance to streamline and improve processes to expedite the launch of marketing initiatives. Project Based: • To participate in Advisory Projects to ensure end to end engagement for Compliance advisory success • Projects may be in various areas of business e.g. Payments or Non Payments subject to Business needs Collaboration and Communication: • Collaborate with legal, risk management, and other departments to ensure a coordinated approach to compliance. • Communicate effectively with internal stakeholders to provide guidance and support on compliance matters. Documentation and Record Keeping: • Maintain accurate and up-to-date records of compliance activities, including advisory reports, training sessions, and risk assessments. • Ensure proper documentation of compliance decisions and actions taken.