拼多多Logistics product operation

Accelerate Lazada Logistics’ leadership in logistics by delivering customer-centric product solutions that enhance customer experience for Fulfilled By Lazada (FBL) and Multi-Channel Logistics (MCL) business across Southeast Asia. Job scope Product and Solutions Development ● Work with regional customers (current and prospective), country technical product managers to ensure proper integration of system solutions and operations set up to enable seamless fulfilment services ● Identify and address gaps in current solutions and operations together with customers ● Translate market insights and customer needs into product solutions ● Lead end-to-end development and rollout of solutions for FBL and MCL business ● Work with product managers for end-to-end system enhancement, including requirement gathering, user acceptance testing, hypercare, and change management ● Work with country teams, product managers, and internal stakeholders to define business requirements, prioritise rollout sequence, and ensure successful product rollout Operations Improvement ● Work with operations team to set up/streamline standard operations procedures (SOP) ● Partner with business intelligence team to set up dashboards to monitor operations performance Market Research ● Conduct periodic market and customer research to identify trends in fulfilment and eCommerce market and impact to product solutions ● Propose and drive product and solutions initiatives to drive customer value and business growth

Job Requirements: 1. Local Logistics Network Development and Management •Responsible for the selection, negotiation, contract management, and operational optimization of logistics service providers (e.g., couriers, last-mile delivery, warehouse providers) for AliExpress in Brazil. •Build an efficient and cost-effective delivery network to ensure timely logistics coverage across core and remote areas in Brazil. •Monitor KPIs of logistics providers (delivery success rate, transit time, damage rate, complaint rate), and drive continuous improvement. 2. Warehouse and Distribution Operations Optimization •Manage local warehouses (owned or 3PL partners), optimizing inventory turnover, sorting efficiency, and outbound speed. •Develop local delivery strategies including standard shipping, express delivery, and reverse logistics (returns and exchanges). •Optimize delivery routes to reduce logistics costs and enhance user experience. 3. Logistics Product and User Growth Support •Design logistics service solutions for the Brazilian market (e.g., free shipping, guaranteed delivery times) to improve user conversion and repeat purchase rates. •Collaborate with the local AliExpress sales team to develop logistics support plans for major promotional events. •Analyze user feedback on logistics experience and drive improvements in logistics services and internal processes. 4. Cost Control and Data Analysis •Regularly analyze logistics cost structures (transportation, warehousing, last-mile delivery), and develop strategies for cost reduction and efficiency improvement. •Use data monitoring (e.g., order fulfillment time, error rate) to identify issues and drive improvements. 5. Cross-functional Collaboration •Work closely with local business, customer service, and product teams in Brazil to resolve logistics-related issues. 职位要求： 1. 本地物流网络建设与管理 - 负责AliExpress在巴西的物流服务商（如快递、最后一公里配送、仓库服务商）的筛选、谈判、合同管理及运营优化。 - 建立高效且经济的配送网络，确保覆盖巴西核心城市及偏远地区的物流时效。 - 监控物流服务商KPI（妥投率、时效、破损率、客诉率），推动持续改进。 2. 仓配运营优化 - 管理本地仓库（如自营仓或3PL合作仓），优化库存周转、分拣效率及出库时效。 - 制定本地配送策略，包括标准配送、加急配送、逆向物流（退换货）。 - 优化配送路径以降低物流成本并提升用户体验。 3. 物流产品与用户增长支持 - 设计巴西市场的物流服务方案（如免费配送、时效承诺），提升用户转化和复购率。 - 与AE本地平台销售团队协作，针对大促制定物流保障方案。 - 分析用户物流体验反馈，推动物流服务商和内部流程优化。 4. 成本控制与数据分析 - 定期分析物流成本结构（运输、仓储、末端配送），制定降本增效策略。 - 通过数据监控（如订单履约时效、异常率）发现问题并推动改进。 5. 跨团队协作 - 与巴西本地业务、客服、产品团队紧密配合，解决物流异常问题。 - 对接平台技术团队，优化物流系统。

1、参与推动产品生命周期的执行工作，包括产品与市场调研、竞争对手分析、需求梳理、测试及产品上线等环节。 2、将产品战略转化为详细需求，用于原型设计及最终交付给产品经理团队。 3、与运营、生产及销售团队紧密协作，推进产品发布；合理调配资源，确保团队工作目标顺利达成。 4、完成其他相关指派工作任务。 1.Take participate to drive the execution of product lifecycle, including product and market research, competitor analysis, requirements, testing and launching 2.Translate product strategy into detailed requirements for prototyping and final deliver to product manager teams 3.Collaborate closely with operation, production and sales team, and release of products, and balance resources to ensure success for team 4.Complete other relevant assigned tasks.

1、Responsible for product design on the LAZADA platform, understanding user needs, formulating and executing product design strategies to enhance user experience. 2、Collaborate with cross-functional teams, including business, technology, and operations, to drive innovation and optimization of product features. 3、Conduct market research and analyze competitors to provide data-driven insights and innovative design ideas. 4、Create and maintain product design documentation, including prototypes, flowcharts, and user stories, ensuring clarity and feasibility of designs. 5、Track user feedback after product launch and continuously refine designs to improve user satisfaction and product performance. 1、负责LAZADA平台的产品设计，理解用户需求，制定并执行产品设计策略，提升用户体验。 2、与跨职能团队协作，包括业务、技术、运营等部门，共同推动产品功能的创新和优化。 3、进行市场研究，分析竞品，为产品设计提供数据支持和创新思路。 4、创建并维护产品设计文档，包括原型、流程图、用户故事等，确保设计的清晰度和可实施性。 5、跟踪产品上线后的用户反馈，持续优化设计，以提高用户满意度和产品性能。