美团Keeta-API product operation-Riyadh（工具产品运营）

Job Responsibilities 1.Assist in onboarding external API service providers, ensuring smooth and compliant integration processes under guidance. 2.Support API product testing and documentation, helping identify improvement opportunities and contributing to basic feature iterations. 3.Collaborate with cross-functional teams (e.g., sales, tech) to facilitate communication and track project progress. 4.Help create and maintain product training materials, user guides, and internal knowledge base updates. 5.Learn industry-standard API products and operational best practices to grow expertise over time. 1.协助完成外部API服务商的接入支持，在指导下完成基础对接流程及文档整理； 2.参与API产品功能测试，记录问题并协助推进基础优化需求； 3.配合销售、技术团队完成日常跨部门协作与进度同步； 4.维护产品使用手册及内部知识库，协助制作培训材料； 5.学习行业通用API技术及运营方法，逐步提升专业能力。

1. Responsible for the daily operation of product tool systems, including financial reconciliation, API merchant onboarding, material management, and handling exceptions. 2. Responsible for collecting, analyzing, and reporting product operation data to provide data support for product optimization. 3. Participate in the formulation and execution of product operation strategies to drive the achievement of product operation goals. 4. Collaborate closely with the technical team to assist in resolving technical issues in product operations. 5. Participate in optimizing product user experience to enhance user satisfaction.

Job Responsibilities 1. Responsible for handling printer-related software and hardware issues both online and offline to ensure stable device operation. 2. Assist in printer product integration and implementation, participate in function testing, record and feedback product issues, and promote product optimization. 3. Collaborate with sales, technical, and product teams across departments to ensure smooth communication and project progress. 4. Maintain product user manuals and internal knowledge bases, assist in preparing training materials, and participate in training activities. 5. Learn and understand the overall order-taking solutions in the restaurant industry, including printers, API interfaces, and mobile app order-taking methods, to enhance professional competence. 6. Participate in the analysis and special tackling of complex problems, promoting the implementation of technical solutions. 7. Focus on the actual needs of each restaurant client, helping them genuinely solve order-taking and printing-related issues to improve client experience and satisfaction. 1. 负责打印机相关的软件及硬件问题的线上答疑与线下处理，保障设备稳定运行； 2. 协助打印机产品的对接与实施，参与功能测试，记录并反馈产品问题，推动产品优化； 3. 与销售、技术、产品等跨部门团队协作，完成日常沟通与进度同步，确保项目顺利推进； 4. 维护产品使用手册及内部知识库，协助制作培训材料，并参与培训工作； 5. 学习并了解餐饮行业接单整体解决方案，包括打印机、API接口、手机App等多种接单方式，提升专业能力； 6. 参与复杂问题的分析与专项攻关，推动技术解决方案的落地； 7. 关注每一个餐饮客户的实际需求，帮助客户真正解决接单和打印相关的问题，提升客户体验与满意度。

1. 负责外部API服务商接入平台，确保重要服务商接入效率和质量，并积极主动识别相关产品功能点的开发和迭代，保障API产品功满足业务发展目标需求； 2.管理API产品项目流程，建立销售、产品、技术团队等相关方的协作和沟通机制，精准把控各关键节点，推动项目实现业务预期并交付成果； 3. 开展产品功能培训和推广，制定全面的产品培训手册，协助团队掌握产品使用方法； 1.Responsible for the access of external API service providers, ensuring efficient and high-quality integration of key API providers, actively identifying the development and iteration of related product features, ensuring that the API product meets business development goals; 2.Manage the API product project workflow, establish collaboration and communication mechanisms among sales, product, tech teams, precisely control each key milestone, and drive the project to meet business expectations and deliver results; 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support the team in mastering product usage.